One thing that helped me understand my disqualification was requesting my complete claim file from NYS Department of Labor. You can see exactly what information they used to make their decision and it might reveal errors or misunderstandings that you can address in your appeal.

I went through something similar and the appeal process is definitely worth pursuing if you believe there's an error. The key is to gather all your documentation - pay stubs, termination letters, anything that proves your work history and the circumstances of your job separations. I was initially denied for "voluntary quit" but it turned out my former employer had reported incorrect information. After appealing with proper documentation, I was approved and received all my back benefits. The appeal hearing lets you present your side of the story directly to a judge, and you can have witnesses testify on your behalf. Don't give up without trying - the worst that can happen is they uphold the original decision, but you might discover there was a mistake in your case.

Just went through this last month! @Miguel here's what helped me get through it smoothly: - Call first thing at 8 AM when they open (way shorter wait times) - Have your W-2s, pay stubs, and employer contact info ready - Write down the rep's name and any reference numbers they give you - The actual interview part only took about 15-20 minutes once I got through They mostly just verify your employment history and ask why you're unemployed. Super straightforward if you have your paperwork organized. You got this! 💪

Been through this exact same thing! The TCC call is basically just them verifying info that didn't match up properly in the online system. Usually it's something simple like employment dates or reason for separation that needs clarification. My advice: call on Tuesday/Wednesday mornings around 8:15-8:30 AM (not exactly at 8 when everyone else calls). Have your Social Security card, last few pay stubs, and exact dates of employment ready. They'll ask about your work history, why you left your job, and if you're able/available to work. The whole thing took me maybe 25 minutes once I got through. Don't stress too much - they're just doing their due diligence to make sure everything checks out before approving your claim. You're almost there! 👍

I'm in a similar situation and have been trying to call the NYS Department of Labor for weeks to ask about benefit amounts but can never get through! The phone lines are always busy and when I do get in the queue I get disconnected. Has anyone found a better way to reach them? This is so frustrating when you're trying to plan your finances.

just a heads up the weekly amounts change every year so make sure youre looking at 2025 rates not old info. also in nyc the cost of living is crazy so even the max barely covers rent but its better than nothing i guess

try contacting your state representative or assemblyperson! sounds crazy but they can actually help with unemployment issues. i was stuck with verification problems for months, called my assembly member's office, and they had it fixed in 2 days. they have special contacts at nysdol.

I went through this exact nightmare last month! After weeks of failed attempts, here's what finally worked for me: 1) Make sure you're using the EXACT same name format across all documents (including middle initial vs full middle name), 2) Take your selfie in natural daylight near a window - the lighting makes a huge difference, 3) If you have any old addresses associated with your credit report, ID.me might be pulling those for verification questions. I had to temporarily lift my credit freeze like someone mentioned above, and that was the key! Also try using a different device entirely - sometimes their system gets glitchy with certain browsers/phones. Don't give up, it's incredibly frustrating but there IS a solution that will work for your specific situation.

Make sure you're reporting ALL earnings when you file your weekly claim, even if it's cash work or just a few hours. NYS Department of Labor cross-references with employers and not reporting can trigger an overpayment investigation. The formula is: Weekly Benefit Rate minus (Earnings minus 25% of Weekly Benefit Rate) = Your payment amount.

Just want to add that the earnings calculation can get tricky if you have variable hours each week. I learned the hard way that you need to report earnings for the week you actually worked, not when you got paid. So if you worked Monday-Friday but got paid the following Tuesday, those earnings count for the week you worked. Also, if your part-time earnings consistently put you over the benefit amount, NYS Department of Labor might eventually close your claim assuming you're no longer unemployed. Keep track of your hours and earnings carefully!