This thread has been super helpful! I'm actually in the exact same boat - payment showing released from 11/14 but KeyBank says no pending deposit. Based on what everyone's shared here, it sounds like there's definitely been system issues with batch releases since their platform update. I'm going to follow the same steps: call KeyBank first to confirm (already did), then use that Claimyr service to reach an actual NYSDOL agent. Really appreciate everyone sharing their experiences and the specific phone numbers/resources. It's so frustrating when the automated system says everything is fine but your money is nowhere to be found!

I'm dealing with this exact same issue right now! My payment has been showing "Released" since 11/16 but still nothing on my KeyBank card as of today. After reading through all these comments, it's clear this is a widespread problem with their system updates. I called KeyBank first like everyone suggested (1-866-295-2955) and they confirmed no pending deposits from NYSDOL. Really frustrating when you're counting on that money! Going to try the Claimyr service that several people mentioned since it seems like the only reliable way to actually reach a human at NYSDOL these days. Thanks to everyone who shared their experiences and solutions - this thread is a lifesaver for people dealing with these payment glitches!

Remember to keep filing your weekly claims even while the appeal is pending! A lot of people forget this step and it can mess up your benefit timeline.

Don't let that one bad experience scare you too much - every judge is different. I had my hearing last summer for a similar situation (hostile work environment) and the judge was actually very patient and thorough. Make sure you have a quiet space for the call if it's by phone, and test your phone connection beforehand. Also, when you present your evidence about the safety issues, be specific about dates and what actions you took to address them with management before quitting. The fact that you have text messages and emails is really good - that's exactly the kind of documentation that can make or break these cases. You've got this!

thx for updating! good to know about not filing new claim, i wouldve probably done that and messed everything up lol

This is such valuable information for anyone dealing with NYSDOL system issues! I've been following this thread because I'm always worried something like this could happen to my claim. It's reassuring to know there are actual solutions and that the Tier 2 specialists can fix these backend problems. Really appreciate everyone sharing their experiences - this kind of community knowledge is so much more helpful than trying to navigate the official website or automated phone system alone.

Just to add - make sure you understand the job search requirements too. You need to make at least 3 job contacts per week and keep a log. NYS Department of Labor can ask for proof anytime. Don't let that part surprise you when you start receiving benefits.

I went through this same situation last year when I got laid off from my marketing job. The reality check is tough - you're looking at around $504 max per week in NY, which is roughly 42% of what you were making at $1,200/week. I had to quickly adjust my budget and cut non-essential expenses. One tip: start your application ASAP since there's usually a one-week waiting period before benefits begin, and processing can take 2-3 weeks. Also consider picking up some freelance or gig work if possible - you can earn up to a certain amount without it affecting your benefits. The job search requirement is real too, so start networking and applying right away. Hang in there!

Just make sure you document everything about the safety issues you mentioned. If your employer tries to contest your claim, having evidence that you were fired for legitimate concerns rather than actual performance problems could really help your case. I wish I had kept better records when I went through something similar.

Definitely file your claim ASAP! You can absolutely collect unemployment if you were fired for performance issues - that's not considered misconduct under NYS law. The fact that you raised safety concerns actually works in your favor if your employer contests it. I'd recommend keeping any documentation about those safety issues you mentioned, just in case. When you file online at labor.ny.gov, just be honest about being terminated for performance reasons. Don't stress too much - the system is designed to help workers who lose their jobs through no fault of their own, and performance issues usually fall into that category. Good luck!