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This happened to my cousin too - the identity verification thing. Once he uploaded his documents it took exactly 2 days and then all the pending payments came through at once. So you should be good soon!
That's reassuring to hear! I just submitted my documents this morning so hopefully I'll see the payments by Friday. It's such a relief to finally know what was holding everything up. The whole process is way more complicated than I expected for first-time filers.
Great to see this got resolved! For anyone else reading this thread who might be in a similar situation - identity verification delays are super common, especially if you've moved recently or if there are any discrepancies between your current info and what's on file with previous employers. The key is definitely calling to find out exactly what they need rather than just waiting and hoping. I've seen people wait months when it could have been resolved in days if they'd just called sooner. The automated system won't give you the details you need - you really do need to speak with a live person to get the specifics of why your claim is under review.
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This whole situation is such a mess! I've been using my Chime account for unemployment since February and just found out about this change when I tried to certify yesterday. Like others have said, I got absolutely zero notification about this. I'm going to go with the NY Direct Payment Card option for now since I can't afford to wait weeks to open a new bank account. Does anyone know if there are any fees associated with the state debit card? And can you use it at any ATM or just specific ones? Really frustrated that they made this change with such little notice. Some of us rely on these payments and can't just switch banks overnight!
I'm in the exact same boat! Just found out about this yesterday too. From what I've read, the NY Direct Payment Card doesn't have monthly fees, but there might be ATM fees if you use out-of-network ATMs. You should be able to use it at most ATMs that accept MasterCard or Visa (whichever network the card uses). There's usually a list of fee-free ATMs that comes with the card info. Also, you can typically do one free withdrawal per month at any ATM. Hope this helps - we're all figuring this out together!
Just wanted to share my experience for anyone still dealing with this mess - I switched to a local credit union after this Chime thing happened and it was actually way easier than I expected. Took about 30 minutes to open the account online and they had zero fees for basic checking. The direct deposit switch in the NYSDOL portal was instant once I had the routing/account numbers. I know it's frustrating having to change everything, but honestly the credit union has been better than Chime in a lot of ways. No random holds on deposits, better customer service, and I don't have to worry about them randomly changing their policies. If anyone needs suggestions for fee-free credit unions in NY, I can share what I found!
That's really helpful to know! I'd definitely appreciate any suggestions for fee-free credit unions in NY. I'm in the Buffalo area if that makes a difference. I was dreading having to deal with traditional banks and all their fees, but if credit unions are actually better than what I had with Chime, maybe this change won't be so bad after all. How long did it take for your first unemployment deposit to go through to the new account?
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UPDATE: Just wanted to let everyone know my payment came through as normal this morning, so the self-employment question didn't cause any delays. Thanks for all the helpful information everyone!
nice! thx for the update
Just wanted to chime in as someone who's been on NY unemployment for about 6 months now. I've noticed these random verification questions popping up more frequently since the January update too. Last month I got asked about job training programs, and this week it was about whether I had any pension income. It's definitely part of their new fraud prevention system like others mentioned. The phone system has been a nightmare though - I've switched to doing everything online and it's been much more reliable. Pro tip: if you do get multiple verification questions in a row, don't panic, but do keep screenshots of your certifications as backup documentation just in case.
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Ruby, I went through almost the exact same situation last year. Don't give up after the ALJ decision - you absolutely can appeal to the Unemployment Insurance Appeal Board within 30 days. That's your second level of appeal within the NYS Department of Labor system. I'd recommend focusing your Board Review appeal on specific legal errors the hearing officer made rather than just restating your case. The misconduct standard is pretty specific in NY and if they misapplied it, the Appeal Board might overturn the decision. Also, if you have any documentation you didn't present at the hearing (like employee handbook excerpts, witness statements, etc.), you can still submit that with your Board Review request. The whole process took me about 4 months but I eventually won at the Board level and got all my back benefits. Stay persistent!
This is so helpful, thank you! I'm definitely going to file the Board Review appeal. Quick question - when you mention submitting new documentation, do you mean things that existed during the original incident but weren't presented at the hearing? Or can you submit things that were created after the hearing? I have some emails I forgot to include initially that might help show the real circumstances around my termination.
@d69e71ffdcaf That's a great question about the documentation! From my understanding, you can submit evidence that existed at the time of the original incident even if it wasn't presented at the ALJ hearing. Those emails you mention should definitely be included if they help clarify the circumstances of your termination. However, you can't submit evidence that was created after the hearing date. The key is that the evidence must have been available during the time period being reviewed. I'd recommend organizing those emails chronologically and clearly explaining in your Board Review request why they're relevant to showing the hearing officer misapplied the misconduct standard. Don't lose hope - the Appeal Board sometimes takes a fresh look at cases and reaches different conclusions than the ALJ.
Ruby, I've been through this exact situation and want to emphasize what others have said - you definitely have options! The NYS Department of Labor appeals process has two administrative levels: 1) Initial appeal to Administrative Law Judge (which you already did), and 2) Board Review with the Unemployment Insurance Appeal Board (which is what you should file next). You have 30 days from the date of the ALJ decision to request the Board Review. The key difference is that the Appeal Board focuses more on whether the hearing officer correctly applied unemployment law rather than re-examining all the facts. So your appeal should highlight specific legal errors - like if they misapplied the misconduct standard or ignored relevant testimony. I'd also recommend gathering any documentation you might have missed in the first hearing (employment policies, witness statements, etc.) as you can still submit those. Don't let one bad decision discourage you - many people win at the Board Review level even after losing with the ALJ. The misconduct standard in NY is pretty specific, so if there's any ambiguity about whether your actions truly constituted willful misconduct, the Appeal Board might see it differently. Stay strong and file that appeal!
Nalani Liu
my cousin works for unemployment (not in NY tho) and she says this happens all the time. most states give you like 26 weeks of payments but your "claim year" is 52 weeks. so yeah your claim is still active but you used all your weeks. thats why it wont let you file a new one yet.
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Lydia Santiago
I'm dealing with something similar right now! My benefit year doesn't expire until next summer but I've been getting "no weeks available" messages for the past month. It's so frustrating because the system makes it seem like you should still be able to claim benefits. I tried calling multiple times but gave up after waiting hours each time. Reading through these comments, it sounds like we're all in the same boat - exhausted our 26 weeks but still have an active claim period. Really wish NYSDOL would make this clearer on their website instead of leaving us all confused!
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