Just wanted to add that I experienced the same issue this morning around 9am. What finally worked for me was switching to incognito/private browsing mode and trying the mobile version of the site like others mentioned. I think the combination of clearing all stored data and using the mobile interface helped bypass whatever was causing the timeout errors. Got through on my third attempt that way. Hope this helps anyone still struggling!

I'm dealing with the exact same thing right now! Been trying since 10am and keep getting kicked out after entering my credentials. This is my first time having to deal with NY unemployment and I had no idea the system was this unreliable. I'm really worried about missing the deadline - does anyone know what happens if you can't certify by midnight tomorrow due to technical issues on their end? Will they give extensions or do you just lose that week's benefits? This is causing me so much anxiety since I really need these payments to come through on schedule.

I'm in almost the exact same boat - my benefits end December 15th and I start a new job the following week. Reading through all these responses is super reassuring! It sounds like as long as you certify properly for that final week, you should get paid. The key thing I'm taking away is that the end date is inclusive, so the full week gets covered. Definitely going to set that calendar reminder like Alice suggested - can't afford to miss that final payment when transitioning to a new job. Thanks everyone for sharing your experiences!

I just wanted to add my experience since I literally went through this exact scenario last month! My benefits ended on October 20th and I was so worried about that final payment. I certified on Sunday October 21st for the week ending the 20th and got paid without any issues. The key thing is that your benefit year ending date is the LAST day you're eligible, so that entire week gets covered. Just make sure you don't wait too long to certify - I did mine first thing Sunday morning to avoid any potential system glitches. Also, huge congrats on landing the new job! That timing worked out perfectly for you. The peace of mind knowing you'll have that final unemployment payment to bridge the gap to your first paycheck is such a relief.

This whole thread is incredibly helpful! I'm dealing with a similar situation right now - changed my direct deposit info yesterday but my payment already shows as processed. Reading through everyone's experiences, it sounds like I should expect it to bounce back and then call using that Claimyr service to get it expedited. @Yara Nassar thanks for sharing your update - gives me hope that this can be resolved quickly with the right approach!

Just wanted to add my experience to this thread since it might help others! I had a similar situation a few months ago where I changed my direct deposit info the day before my certification was due to be processed. Like many others here, the payment went to my old account which was already closed. What I learned from calling NYSDOL is that they actually have a specific department that handles returned payments, and they can expedite the reissue if you explain the urgency. The key is to call as soon as you see the payment attempt failed rather than waiting for it to automatically process. Also, if anyone is in a really tight spot financially while waiting for the reissue, some local unemployment assistance programs can provide emergency help - worth looking into if you're facing eviction or can't afford groceries. This community has been so helpful with real-world advice that you just can't find anywhere else!

my brother got out of prison 2 years ago and still cant find work. every application asks about criminal history and most places just throw it away after that. meanwhile he told me they were making furniture in prison for some big company and the prison was getting paid but the inmates got like 50 cents an hour. its totally backwards

THE WHOLE SYSTEM IS DESIGNED TO KEEP PEOPLE UNEMPLOYED! Private prisons make money from keeping people locked up AND from the labor while they're inside. Then they get out and can't find work so they end up back in prison. It's not about rehabilitation - it's about profit. And regular working people suffer because our jobs get taken by literal slave labor.

do u have ur confirmation numbers from when u certified those weeks? major key to getting backpay. they can see in their system u actually did certify

I went through this exact nightmare last year - benefits suddenly cut off, months of certifying with no payments, then started working before getting it resolved. Here's what finally worked for me: 1) The key is getting to someone who can actually SEE your account history. Most first-level reps can't do much. 2) When you call, say "I need to speak with someone about RETROACTIVE PAYMENTS for weeks I already certified." Don't let them brush you off. 3) Have all your certification confirmation numbers ready (sounds like you have screenshots which is perfect!) 4) Emphasize that you continued certifying throughout the gap period - this proves you were actively seeking benefits and following procedures. 5) The fact that you're now working doesn't disqualify you from backpay for eligible weeks when you were unemployed. I know the phone system is brutal, but one conversation with the right person can release everything at once. Some people here mentioned claimyr to get through faster - might be worth it given how much you're owed. Don't give up, that $5,400 is rightfully yours! 💪