if ur really desperate (which sounds like u are) and have a few hours to spare, try this trick: call the spanish language line and then ask to be transferred to english services. the wait times are usually waaaaay shorter 👀

I'm dealing with something similar right now - my ID.me worked fine for months then suddenly started showing as invalid last week. After reading through all these suggestions, I think I'm going to try the assembly representative route first since that seems to have worked for multiple people here. The automated calling services like Claimyr also sound promising if the political route doesn't pan out. It's honestly insane that we have to jump through all these hoops just to access benefits we're entitled to. Hope you get it sorted out soon - the stress of not knowing when your next payment is coming is brutal.

Glad to hear this was resolved! For anyone else reading this thread with a similar issue, here's a quick summary of the most effective approaches: 1. Request the Partial Benefits Unit specifically if your missing payment involves reported income 2. Ask for a payment trace if a single payment is missing from an approved backpay batch 3. Send a secure message through your account with a clear subject line indicating the specific issue and date 4. Contact your state assembly person's office if you're not getting resolution after multiple attempts The key is being specific about what you need rather than just asking about status. The system is unfortunately complex, but knowing which department handles your specific issue can save weeks of waiting.

So happy to see this got resolved! I'm dealing with something similar right now - missing two payments from my December 2024 backpay. I reported some part-time work during those weeks so sounds like the Partial Benefits Unit is exactly who I need to reach. Quick question for anyone who's been through this - when you call and ask for the Partial Benefits Unit, do they typically transfer you right away or do you have to explain the whole situation first? Just trying to be prepared so I don't waste time with the wrong department again. Thanks!

You should also double-check that they didn't charge you an overpayment penalty during the time you were denied. Sometimes the system gets confused after an appeal reversal and creates weird accounting errors.

Congratulations on winning your appeal! I went through something similar a few months ago. In my experience, once the appeal was reversed, I received a notice in my online account within about a week showing the updated payment schedule. The back pay came as one lump sum about 2 weeks after that. Just make sure you keep certifying for benefits each week even while waiting - that was crucial for me to get everything I was owed. Also, screenshot everything in your account showing the reversal decision and payment amounts in case there are any discrepancies later. The whole process was frustrating but I did eventually get every penny I was entitled to from my original filing date.

I'm dealing with a similar situation right now - been waiting 5 weeks for my seasonal landscaping unemployment to process. What's really frustrating is that I've been doing seasonal work for 3 years and never had these kinds of delays before. Something definitely changed with their system this year. Has anyone had luck with the online chat feature? I noticed they added it recently but every time I try to use it, it says "all agents are busy" and never connects me to anyone. At this point I'm willing to try anything to get my claim moving. Also wanted to mention for anyone filing in the future - make sure you have your employer's federal tax ID number ready. I didn't have mine when I first applied and had to call my old boss to get it, which probably contributed to my delays. They use it to verify your work history automatically instead of having to wait for employer responses.

I'm going through something similar right now - worked at a waterfront restaurant that closed for the winter season in November, and I've been waiting almost 4 weeks for my first payment. Reading through all these responses has been really eye-opening about the seasonal work complications. I think I made the same mistake as Ethan - I probably didn't clearly mark my work as seasonal when I filed, and I definitely didn't know about that buried "seasonal work patterns" question that Jean Claude mentioned. That would explain why my claim is stuck in review limbo. The advice about getting a letter from your employer beforehand is brilliant - wish I had thought of that. And the tip about having the federal tax ID ready is something I'll definitely remember. I had to email my old manager to get employment verification info, which probably added to my delays. At this point I'm seriously considering trying that Claimyr service. It's frustrating that we have to pay extra just to access benefits we're entitled to, but if it actually works and gets me connected to someone who can resolve this, it might be worth it. The regular phone system is completely impossible - I've tried calling probably 20+ times and never gotten through to a human. Has anyone else noticed if certain times of day work better for getting through? I've been trying mostly afternoons but maybe I should try those early morning slots that Amara suggested.

good for you getting off the system! I've been trying to find work for 8 months now and still nothing. The job search requirements are such a pain.

Just want to add that if your part-time job has irregular hours or you're not sure about the full-time conversion timeline, you might want to keep your claim open initially and just report your part-time earnings each week. NYS allows you to work part-time while collecting reduced benefits as long as you report all wages honestly. This way you have a safety net if the full-time position doesn't materialize. Once you're confident about steady full-time work, then do the proper closure process everyone mentioned above.