Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
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- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
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- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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I'm going through the exact same nightmare right now! Been trying to reach DOL for over 2 weeks about my pending claim and it's like they don't exist. Based on everyone's advice here, I'm going to skip the governor's office entirely and go straight to my state senator and assembly member tomorrow. One thing I wanted to add - if you're documenting your calls like Isabella suggested, also screenshot any error messages you get on the DOL website. I've been getting weird timeout errors when trying to certify online, and having those screenshots helped when I finally got through to someone briefly last week (before getting disconnected of course). This whole system is such a mess but at least this thread gives me hope that there are actual ways to get help. Thanks everyone for sharing your experiences!
Victoria, great point about screenshotting the website errors! I've been getting those timeout issues too when trying to certify. It's like the whole DOL system is falling apart on every level - phones, website, everything. I'm new to this community but going through the same nightmare. Been trying to reach someone about my claim for almost a month now. Reading through everyone's experiences here, it's clear the state representative route is the way to go. The fact that multiple people got results within days through their assembly members while the governor's office just takes messages and disappears is really telling. Going to call my senator and assembly member first thing Monday morning. Thanks to everyone for sharing what actually worked - this thread is more helpful than anything I've found on the official DOL website!
CyberNinja
I just want to echo what everyone else is saying about contacting your state representatives - this is absolutely the way to go! I went through this exact situation about 6 months ago and was pulling my hair out trying to get through to DOL for over a month. Like others mentioned, the governor's office is pretty much useless for individual cases. But when I contacted my assembly member's office, they had someone specifically trained to handle unemployment issues and they got DOL to call me back within 48 hours. My claim was resolved that same week after being stuck in limbo for 2 months. One tip I haven't seen mentioned yet - when you call your representative's office, ask specifically for their "constituent services" department and mention it's an urgent unemployment matter. They usually prioritize these cases because they know how broken the DOL phone system is right now. Also, don't feel bad about being persistent with follow-ups. These offices expect it for unemployment cases and they'd rather help you get it resolved than have you calling every day. The squeaky wheel really does get the grease in this situation. Hang in there - you WILL get through this!
This is exactly the kind of advice I needed! I've been hesitant to "bother" my representatives but you're absolutely right - they're there to help constituents with exactly these kinds of issues. The tip about asking specifically for constituent services is really helpful too. I'm going to call both my senator and assembly member Monday morning and be very clear that this is an urgent unemployment matter. After reading everyone's experiences here, I feel much more confident about getting this resolved. Thanks for taking the time to share what worked for you!
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Kaiya Rivera
Just file online ASAP. Don't beat yourself up about it, lots of people make the same mistake thinking they'll find work fast. At least you can still get benefits going forward.
Don't feel too bad about waiting - it shows you were trying to be responsible and find work on your own first. While you can't get those 6 weeks back, you can still file now and start receiving benefits going forward. The online application is pretty straightforward, just make sure you have your employer information and dates ready. And definitely start filing weekly claims as soon as your initial application is processed. Better late than never!
This is really good advice. I was in a similar boat a few years ago and felt terrible about "losing" those weeks, but honestly getting any benefits is better than none. Maya, once you get your claim going, make sure to keep detailed records of your job search activities too - they'll ask about that in your weekly certifications. And don't skip any weeks of filing even if you think you might have earned too much from odd jobs or anything, it's better to report it and let them decide.
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After many failed attempts I finally had success with claimyr.com - they got me connected with a live agent who helped fix my claim. It was worth every penny to finally get my backpay released. Highly recommend if you're desperate like I was.
I was skeptical too, but this isn't a hack - it's just a service that waits on hold for you. I got over $3000 in backpay after the agent cleared up my issue, so it was definitely worth it for me.
I had the same experience - the service actually works. After 3 weeks of trying myself, I got through with Claimyr in under 2 hours.
I'm in the EXACT same boat - filed in January after getting laid off and my certifications keep getting stuck in some kind of limbo. The automated phone system is absolutely maddening! I've been calling multiple times a day for two weeks now and haven't spoken to a single human being. It's honestly making me question my sanity at this point. Reading through all these comments is both helpful and depressing - at least I know I'm not alone in this nightmare. Going to try the Tuesday 10:30am timing and that exact button sequence someone mentioned. Really appreciate everyone sharing their experiences and tips here, even if the system itself is completely broken. Hang in there Isabella - we'll figure this out somehow! 💪
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Dylan Cooper
I feel u so much. My claim was stuck for 3 months and I got desperate enough to try anything. What finally worked was using claimyr.com to get through to a rep, who told me my claim had a "special condition" flag that needed manual review. Nothing showed this online! Got $5600 in backpay a week after speaking with them. Talking to a human is truly the ONLY way to fix these issues.
Dylan Cooper
•It's not like some magical service that does anything special - they literally just call repeatedly and wait on hold so you don't have to. You still talk directly to the regular unemployment people. For me it was the difference between getting through vs not getting through at all.
I can vouch for this! Used it when I was at my wits end after 7 weeks of pending payments. Got through to a rep who cleared my back payments on the spot.
Pedro Sawyer
Dude, I'm so sorry you're going through this. The NY unemployment system is absolutely brutal and they really do seem to design it to be as frustrating as possible. I went through something similar last year - 10 weeks of "pending" payments despite being approved. What finally worked for me was a combination of things: 1) I contacted my assembly member's office (found their contact form online) and they actually have staff dedicated to helping with unemployment issues 2) I also tried that Claimyr service people are mentioning - was skeptical at first but honestly it saved my sanity. They got me through to a real person in about 2 hours vs the weeks I'd been trying myself 3) The rep found that my claim had some kind of internal flag that wasn't showing up anywhere in my online account The whole thing is designed to make you give up, but don't! Your backpay will come through once you get past their wall of bureaucracy. Keep all your documentation and hang in there - you're going to get through this 💪
Daniel Rogers
I'm going through something similar right now - filed in early March after being terminated and it's been radio silence from NYSDOL ever since. Reading through all these responses is both helpful and terrifying at the same time! The fact that so many people are waiting 8-12 weeks is absolutely insane. I've been trying to call daily but can never get through. @Nia Davis thank you for sharing your experience and update - it gives me hope that being persistent and using multiple approaches (hardship request + state rep) might actually work. I'm definitely going to try that Claimyr service that @CosmicCrusader mentioned, and I'll ask about the "issue code" when I finally get through to someone. The idea that my claim could be sitting in some digital pile while I stress about rent is infuriating. Has anyone had luck with the online chat feature or is calling still the only way to get real information? I feel like I'm spending hours every day just trying to reach a human being who can tell me what's happening with my own claim.
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Ethan Moore
•@Daniel Rogers I totally feel your frustration! The online chat is basically useless - it s'just a bot that gives you generic responses and can t'access your actual claim information. Calling is really the only way to get a real person who can see what s'happening with your file. I d'definitely recommend trying Claimyr if you can t'get through on your own. After reading all these responses, it seems like the key is getting to someone who actually has access to your case details, not just the first-level agents who can only see basic status info. The issue "code tip" from @Jacinda Yu is gold - I m going'to ask about that specifically when I call back if my hardship request doesn t work'out. It s ridiculous'that we have to become investigators of our own cases, but apparently that s what'it takes with this broken system. Keep us posted on your progress!
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Jessica Nguyen
I'm so sorry you're going through this nightmare - it's unfortunately becoming way too common with NY unemployment right now. I went through a similar situation last year where I waited 11 weeks after being terminated, and it was absolutely devastating financially. A few things that might help based on my experience: 1. When you do get through to someone, ask them to check if your employer actually responded to their inquiry yet. Sometimes employers just ignore the requests completely, which can drag things out even longer. 2. If you haven't already, gather any documentation about your termination - performance reviews, emails, your termination letter, etc. Having this ready can speed things up if they request additional info. 3. Consider reaching out to local unemployment advocacy groups or legal aid societies. Some offer free assistance with navigating the system and can sometimes help with appeals if needed. The waiting is absolutely brutal, especially when you're watching bills pile up. Just remember that once it does get approved, you'll receive all the backpay for the weeks you've been certifying. I know that doesn't help with immediate expenses, but at least you won't lose those weeks of benefits. Keep pushing with the hardship request and state rep contact - that combination really does seem to be the most effective approach based on what I'm seeing in this thread. Hoping you get some good news soon!
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