New York Unemployment

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  • Call the correct department
  • Redial until on hold
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  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Hey Dylan! I went through this exact same panic last year when my benefits were about to end. The good news is that seeing the Extended Benefits Eligibility Questionnaire means everything is working as it should! When I filled mine out, I was super worried I didn't have enough job search activities documented, but I included everything I could think of - online applications, networking calls, even time spent researching companies and tailoring my resume. The key is being thorough and honest. One thing I wish someone had told me: after you submit the questionnaire, it can take up to 10 business days to get a decision, and there might be a brief gap in payments during the transition. This is totally normal but scary when you're watching your bank account. Just keep certifying every single week even if you don't see payments right away. Also, once you're on EB, they're much more likely to audit your job search activities, so start keeping detailed records now if you haven't already. Screenshots, confirmation emails, dates and times - everything helps if they ask for proof later. You're going to get through this! The system works, it's just not very user-friendly about explaining the process.

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This is incredibly reassuring to hear from someone who went through the same experience! I was definitely starting to worry that I hadn't been keeping detailed enough records of my job search activities, but I'll make sure to include everything I can think of when I fill out the questionnaire. The tip about potential payment gaps is really helpful too - I would have completely panicked if payments stopped and no one had warned me that was normal during the transition. I'm going to start taking screenshots of everything moving forward and keeping much better documentation. Thank you for taking the time to share your experience - it really helps to know this process actually works even when it feels so uncertain!

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Dylan, I just want to add one more thing that might help ease your mind - I went through this transition in December and the questionnaire you're seeing is actually a really positive development! It means the NYSDOL system has already determined you're potentially eligible for Extended Benefits and is just gathering the required documentation. When filling it out, don't stress too much if you can't remember every single detail from 8 weeks ago. They understand that most people don't keep perfect records from day one. Just be as thorough as possible and include things like: - Online job applications (even if you didn't hear back) - Networking conversations or emails - Time spent at career centers or libraries doing job search - Professional development activities like online courses - Updating profiles on job sites like Indeed, LinkedIn, etc. The fact that you're actively participating in this community and seeking help shows you're engaged in your job search process, which is exactly what they want to see. Once you submit that questionnaire, you should see a status update within a week, and if approved, payments typically resume pretty quickly. Hang in there - you're almost through the scary transition part!

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I'm in a similar situation - got fired last month for what my manager called "performance issues" but I feel like they were looking for reasons to let me go. Reading through these responses is really encouraging, especially knowing that being fired doesn't automatically disqualify you. The documentation advice is spot on - I wish I had kept better records of the issues I was having at work. For anyone else going through this, don't be discouraged by what your employer tells you about your eligibility. The NYS Department of Labor makes the final determination, not your former boss. File your claim and let them review the facts.

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You're absolutely right about not letting your employer discourage you from applying! I just went through this process myself a few months ago after being terminated for what they called "poor attitude" - which was really just me asking questions about unsafe working conditions. The NYS Department of Labor sided with me after reviewing all the facts. One thing I learned is that employers sometimes exaggerate or mischaracterize the reasons for termination to try to avoid paying higher unemployment taxes. Don't take their word as gospel - file your claim and present your side of the story with any evidence you have. The worst they can say is no, and then you can always appeal if you disagree with their decision.

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I went through almost the exact same situation about 6 months ago - got fired for attendance when I had legitimate medical reasons and car trouble. The good news is that NYS Department of Labor really does look at the whole picture, not just what your employer claims. When I filed my initial claim, I made sure to explain in detail about my medical appointments and car breakdowns in the "reason for separation" section. They actually called me for a phone interview about 2 weeks later to get more details, and I was approved. My advice is to be completely honest about everything when you file - don't try to downplay the attendance issues, but make sure you explain the legitimate reasons behind them. The fact that you had a family emergency and car problems shows these weren't just you being irresponsible. Keep any documentation you have (repair bills, family emergency details) and upload them if possible. You've got nothing to lose by applying, and from what you've described, you have a good chance of getting approved.

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This is exactly what I needed to hear! It's so reassuring to know that someone in a similar situation actually got approved. I was really worried that the "attendance issues" label would automatically disqualify me, but hearing that NYS Department of Labor actually looks at the reasons behind the absences gives me hope. I do have that tow truck receipt and some documentation about the family emergency, so I'll definitely make sure to include all of that when I file. Did they ask you for specific documentation during the phone interview, or was explaining the situation enough? I want to be as prepared as possible when they call me.

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During my phone interview, they mostly just wanted me to walk through the timeline of events and explain the circumstances in more detail. I had my documentation ready, but they didn't ask me to fax or email anything during the call - having uploaded it with my initial claim was enough. The interviewer was actually pretty understanding and asked specific questions like "Did you notify your supervisor about the car trouble?" and "Was this the first time you'd had attendance issues?" Just be ready to give specific dates if you can remember them, and don't be afraid to mention that you tried to communicate with your employer about the issues when they happened. The fact that you're being proactive about gathering documentation shows you're taking this seriously, which will work in your favor.

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Has anyone actually gotten through to a human being at ny unemployment recently? I feel like I'm trying to call into a radio contest or something... just constant busy signals and disconnects.

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I used claimyr.com after trying for 3 days on my own. Got connected to someone in about 90 minutes. Worth every penny since it got my claim fixed.

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try calling at exactly 8:00:00 am. i mean literally time it to the second. thats how i got through last week.

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Had this EXACT same situation happen to me in September! The website showing remaining days after your benefit year ends is basically a cruel joke. I made the mistake of continuing to certify for 2 weeks after my BYE date thinking those 52 remaining days meant something. Big mistake - ended up triggering a review that delayed my new claim by an extra month. Here's what I learned the hard way: File your new claim IMMEDIATELY and stop certifying on the old one. The remaining days display is just a system glitch that NY refuses to fix. Once your benefit year ends on that date, it's done regardless of what the counter says. I eventually got it sorted out but lost about 6 weeks of payments due to the delays. Don't make my mistake - get that new claim filed today if you can!

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This is exactly what I'm going through right now! Been stuck in this same loop for over a week - can't certify online, can't reach anyone by phone. It's so frustrating when you're depending on these benefits and the system just breaks down like this. I'm going to try the 8am calling strategy tomorrow and staying on the line longer like people suggested. Really glad to see Diego got his resolved - gives me hope that persistence will eventually pay off. Thanks everyone for sharing your experiences and tips!

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Same boat here! I've been dealing with this certification block for about 10 days now and it's been absolutely maddening. Reading through everyone's experiences here has been super helpful though - I had no idea about the verification flags or the new call system changes. Definitely going to try the 8am sharp strategy and stick it out through those repeating messages. It's reassuring to know that once you get through, they can usually fix it right away and you get all your back weeks. Thanks for keeping this thread updated with real solutions!

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Just want to add another tip that worked for me - if you have multiple phones available (like a cell and landline, or ask family members to help), you can try calling from different numbers simultaneously at 8am. I did this last week and got through on my second phone after about 15 minutes while my first phone was still getting busy signals. Once you're in the queue on one line, you can hang up the others. Also, make sure you have your Social Security number, claim confirmation number, and recent work history ready before you call - they'll ask for all of this to verify your identity and remove the flag. The whole process took about 5 minutes once I actually got an agent on the line.

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That's a really smart strategy with using multiple phones! I never thought of that. I've just been using my cell phone and getting frustrated when I can't get through. Do you know if there's a limit to how many times you can call from the same number? I'm wondering if calling too frequently from one number might actually hurt your chances of getting through. Also, did they give you any explanation for why these verification flags get triggered so often? It seems like a lot of people are dealing with this same issue lately.

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Look I worked for unemployment before (not anymore thank god lol). Here's the deal - regular UI benefits last 26 weeks from your initial claim date. Extensions might be available depending on the state's unemployment rate. The website won't show your end date clearly, but you can calculate it yourself: find your initial claim date and add 26 weeks. The system sends notice when you're getting close to exhausting benefits but sometimes these get lost. Best way is definitely to call and confirm. Use claimyr.com if you don't want to waste time on hold - we actually recommended it to people when I worked there because the phone lines are so backed up. Keep all your documents and screenshots. The system is old and glitchy, and sometimes info disappears.

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wait they actually recommended claimyr? wild

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yup! anything to reduce call volume tbh. system is overwhelmed

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Another tip - if you log into your account and go to "View and Maintain Account Information" then click on "Monetary and Issue Summary" it sometimes shows your benefit year dates there. Not always reliable but worth checking. Also your first payment voucher usually has your claim effective date on it, so you can count 26 weeks from there. The whole system is a mess but those are the few places that might actually show useful info without having to call.

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This is really helpful! I just checked and found my benefit year dates under "Monetary and Issue Summary" - finally! Thanks for the detailed instructions, way better than trying to calculate it myself from the claim date.

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