New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Ethan Clark

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Anyone else feel like they're screaming into the void every time they try to contact NYDOL? I swear, it's easier to get ahold of bigfoot than an actual human being there 🙄

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Mila Walker

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LOL truth. I'm pretty sure their 'contact center' is just a bunch of pigeons pecking at keyboards at this point.

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Logan Scott

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Hey now, don't insult the pigeons like that. They'd probably be more efficient 😂

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Just went through this process myself last month! The waiting is definitely the worst part. A few things that helped me: 1) Set up text/email alerts on your account so you don't miss any updates, 2) Keep a folder with all your employment docs organized and ready, 3) Screenshot everything when you submit - the system can be glitchy and you want proof of what you submitted. Also, don't panic if you don't hear back right away. I know people who got approved after 4 weeks and others who waited 8+ weeks. The inconsistency is frustrating but just keep certifying weekly and checking your account. You got this! 💪

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Mia Roberts

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I went through this same situation last month when my company had layoffs. The most important thing to know is that NYS doesn't have a specific deadline like "you must file within X days," but your benefit week starts from the date you actually file your claim, not from when you became unemployed. So if you file today, your benefits would be calculated starting today, not from yesterday when you were laid off. I learned this the hard way when I waited almost a week thinking I needed to "get my paperwork together first" - ended up losing out on about $300 in benefits. My advice is to file online at ny.gov today even if you don't have every single document ready. You can always provide additional information later if needed.

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Mateo Sanchez

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This is really helpful advice! I'm in a similar boat - just got laid off from my retail job and was procrastinating on filing because the whole process seems overwhelming. But hearing that you lost $300 by waiting just a week really puts it in perspective. Better to file now and figure out the details later than miss out on money I'm entitled to. Thanks for sharing your experience!

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Thais Soares

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I went through this exact same situation about 6 months ago when I got laid off from my warehouse job. The biggest thing I wish someone had told me is that there's actually a one-week waiting period before you can start receiving benefits, so filing immediately is crucial. Even though there's no hard deadline to file, every day you delay pushes back when you'll actually start receiving payments. I filed on a Tuesday and had to wait until the following Tuesday to even be eligible for my first week of benefits. Also, make sure you keep track of all your job search activities from day one because you'll need to report them when you certify for benefits each week. The online system at ny.gov is pretty straightforward once you get started - don't let the intimidation factor stop you from filing today.

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KaiEsmeralda

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I went through something similar last year and it turned out to be a clerical error on their end. The key thing is to NOT panic and definitely don't ignore the notice. Here's what I learned: 1) You have appeal rights - use them! 2) Request a waiver if you qualify (sometimes they'll waive collection if it wasn't your fault and repayment would cause hardship) 3) If you do owe money, they usually offer payment plans. The worst thing you can do is ignore it because then they can garnish wages or tax refunds. Document everything and keep copies of all correspondence. Good luck!

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This is really helpful advice! I didn't know about the waiver option - that could be a lifesaver if they determine it wasn't my fault. How do you request a waiver? Is it a separate form or do you mention it in your appeal? Also, when you say "hardship," what kind of documentation did they want to prove that? I'm definitely not ignoring this notice but want to make sure I handle it the right way from the start.

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I'm dealing with a similar situation right now and it's so stressful! From what I've researched, the most important thing is to act quickly since you usually only have 30 days to appeal. I'd recommend calling the NYS DOL overpayment unit directly (even though it takes forever to get through) and asking them to explain exactly which weeks they're claiming you weren't eligible and why. Sometimes it's something simple like they didn't receive verification of your job search activities or there was a reporting error. Also, if you can't afford to pay back a large amount, definitely look into requesting a hardship waiver - I've heard they can sometimes forgive the debt if it would cause significant financial hardship and it wasn't due to fraud on your part. Don't let them intimidate you into just accepting it without understanding what happened!

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Ava Johnson

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This is such great advice, thank you! I'm definitely going to call the overpayment unit first thing Monday morning to get the specific details about which weeks they're questioning. You're right about not letting them intimidate you - I was starting to panic thinking I'd have to pay back everything immediately. It's reassuring to know there are options like hardship waivers and payment plans if needed. The 30-day deadline is good to know too, I need to make sure I don't miss that window. Has anyone had luck getting through to the overpayment unit at specific times of day, or is it just a matter of persistence?

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Just went through this exact same thing last month! Had to register with the Career Center even though I was already working with a job coach through my union's retraining program. It's definitely redundant but they won't budge on this requirement. The good news is registration only took about 20 minutes online and I could immediately see my benefits were processed again within 2 days. Your library job coach program absolutely counts toward your weekly work search activities - just make sure to document those meetings! Don't let this drag on any longer, the sooner you register the sooner your payments will resume.

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Gavin King

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Thank you for sharing your experience! It's really reassuring to hear from someone who went through the exact same situation. I was getting frustrated thinking this was just bureaucratic nonsense, but knowing it only takes 20 minutes and payments resume quickly makes me feel better about doing it. I'll definitely document all my meetings with my library job coach - she's been amazing so I want to make sure I give her credit for all the help she's providing. Going to register today!

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Paolo Conti

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I'm dealing with something similar right now - got laid off from my retail job in January and my benefits just got suspended last week for the same reason. It's so frustrating because I'm already working with a career counselor through my local community college who's been helping me with job applications and interview prep. From reading all these responses it sounds like I definitely need to bite the bullet and register with the Career Center even though it seems pointless. Has anyone found the Career Center resources actually useful, or is it really just a formality? I don't want to waste time on their workshops if my current counselor is already covering everything I need.

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NeonNova

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From my experience, the Career Center registration is mostly just a formality - you probably won't need to use their actual services since you already have a good counselor at the community college. I registered last year when I was in a similar situation and never attended any of their workshops or used their job search tools. The main thing is just getting registered in their system so your benefits can continue. Your community college counselor sounds like they're doing great work with you already! Just make sure to keep documenting those meetings and application activities for your weekly work search requirements. The registration itself is quick and painless - definitely worth doing to get your payments flowing again.

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Mei Liu

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UGH the whole NYS Department of Labor system is so confusing about timing! They should just let you file 24/7 like every other government system. Why make it complicated with specific hours?? And don't even get me started on how the website crashes every time there's high volume.

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Carmen Ortiz

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totally agree the site is trash especially during busy times

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I've been filing my weekly claims every Sunday at 6 AM sharp for the past 6 months and it's become part of my routine. Pro tip: have your login info ready and maybe prepare your answers to the weekly questions the night before so you can get through it quickly. The system is definitely most reliable early in the morning - I've noticed it gets slower and sometimes glitchy later in the day when more people are using it.

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Natalie Wang

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That's really smart to prep the night before! I never thought about having my answers ready ahead of time. The weekly questions are pretty much the same every time, right? Like did you work, did you look for work, etc.? I might try your approach next week.

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