I went through the exact same thing with NYS Department of Labor last year. The "pending fact finding" status is nerve-wracking when you're waiting for benefits, but it's actually a standard part of their process. In my case, they were verifying my layoff details with my former employer. The key thing is to keep filing your weekly claims like everyone mentioned - even though you won't get paid during the investigation, you'll receive back pay for those weeks once it's resolved. I also recommend setting up text alerts on your phone for any mail delivery since they often send important documents through regular mail that you need to respond to quickly. Hang in there - the waiting is the worst part but most claims do get approved once they finish their review.

I'm going through this exact same situation right now! Filed my claim about 10 days ago and it's been stuck on pending fact finding for the past week. Reading through all these responses is really helpful - I had no idea this was such a common part of the process. I've been panicking thinking I messed something up on my application. It's good to know I should keep filing weekly claims even while waiting. Has anyone here had experience with how they notify you once the fact finding is complete? Do they update the online portal or send mail first?

same boat here, filed 8 days ago and nothing yet, starting to worry something is wrong

The waiting period is definitely nerve-wracking! I went through this same anxiety a few months ago. In addition to checking the correspondence section and payment history that others mentioned, also look for any requests for additional documentation in your account - sometimes they need wage verification or separation details that can hold up the process. The good news is that 10 days is still within the normal timeframe. Most approvals I've seen (including mine) came through between days 12-18. Keep doing your weekly certifications if those are available - that shows you're actively engaging with the system even while waiting for the determination.

This is such a common issue with the NY unemployment system! I had the exact same thing happen to me about 6 months ago. The mobile site is notoriously glitchy - sometimes it looks like everything went through but the certification never actually gets recorded in their system. I learned to always screenshot the confirmation page now, just in case. The good news is that they can absolutely fix this retroactively. When you call, make sure to have the exact dates ready and explain that you completed the certification process but it didn't register. They have special procedures for these "lost certifications" and can manually enter it for you. It might take a few tries to get through to someone who knows how to handle it, but don't give up! You're entitled to that payment if you were eligible during that week.

I've been dealing with NY unemployment for over a year now and mobile certification glitches are unfortunately very common. The key thing is to call as early as possible - don't wait weeks like some people do. I always call right at 8am when they open for the best chance of getting through. When you explain the situation, use the exact phrase "my certification didn't process properly" - they seem to understand that terminology better. Also, be prepared for them to ask you detailed questions about that specific week (did you work, did you look for work, etc.) because they'll need to verify your eligibility before processing the backdated certification. The whole process usually takes about 10-15 minutes once you actually get a human on the phone, and the payment typically shows up within 2-3 business days after they fix it in their system.

I'm going through the same thing right now - filed about 2 weeks ago and still waiting. From what I've been reading online, the NYS Department of Labor has been really backed up lately. One thing that helped me was checking if there are any pending issues or documents needed in the portal - sometimes they request additional info but don't notify you clearly. Also try calling early in the morning around 8am when they open, I've heard that's when you have the best chance of getting through. Hang in there, the waiting is definitely the worst part!

I've been through this exact situation! Filed my claim in March and it took almost 4 weeks to get a determination. The key things that helped me: 1) Keep filing your weekly claims no matter what - this is crucial for getting backpay later, 2) Check the "Correspondence" section in your online account daily - sometimes they send requests for info there without email notifications, 3) If you can, try the live chat feature on the NYS DOL website early morning around 8-9am when it's less busy. I know the waiting is stressful but hang in there - once it goes through you'll get all the backpay from your filing date. The system is slow but it does work eventually.

Not to freak you out but I'd recommend calling before your BYE hits. My account got all messed up and I couldn't certify for my last week until I talked to a rep. Better safe than sorry.

i've been through 2 BYE transitions now (covid layoff still going strong 😭). heres the deal: you gotta certify for that last week first, then file new claim. BUT expect at least 2-3 weeks before the new claim kicks in. if u need $ faster definitely call them after filing new claim. they can sometimes expedite.