Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
I'm dealing with almost the exact same situation and it's so frustrating! Filed in late January after getting laid off from my main job, but I had also quit a small delivery driving job a few weeks earlier because they kept changing my routes to conflict with my full-time schedule. Been stuck on pending for about 6 weeks now. The uncertainty is killing me - I keep wondering if I should just assume I'm getting denied and focus entirely on job hunting, or if there's still hope. Reading through everyone's experiences here gives me some optimism though. It sounds like having a legitimate reason for quitting the part-time job (like schedule conflicts) should work in my favor. I'm definitely going to try contacting my assemblyperson's office for that legislative inquiry. Never knew that was an option but it sounds like it actually gets results! Also planning to look into the Claimyr service since I've called the main number probably 50 times with no luck. Keep certifying every week - that advice has been drilled into my head from reading this thread! At least if I eventually get approved, I won't lose out on any payments. Hang in there everyone, we're all in this mess together and it sounds like most people eventually make it through the system.
Nia, I feel your pain completely! Your situation with the delivery job conflicts sounds exactly like what many of us are dealing with. The uncertainty about whether to keep waiting or just focus on job hunting is something I've been wrestling with too - it's such a mental game when you have no idea what's happening with your claim. I think you're making the right call with the legislative inquiry and Claimyr options. From what everyone's shared here, it seems like we can't rely on the normal channels to get any real answers. I contacted my assemblyperson's office last week and they said they're handling tons of these unemployment cases because the system is so overwhelmed. Your reason for leaving the delivery job (schedule conflicts with your main employment) definitely sounds like it should qualify as good cause. Keep documenting anything you have about those schedule changes - texts, emails, anything that shows it was interfering with your full-time work. The waiting is absolutely brutal but reading everyone's experiences here gives me hope that we'll eventually get through this nightmare. Keep certifying religiously and answering every unknown call! We're all rooting for each other in this mess.
I'm going through the exact same nightmare right now! Filed in mid-February after being laid off from my full-time marketing job, but I had also quit a small tutoring gig about a month before because they kept scheduling sessions during my regular work hours. Been stuck on pending for almost 5 weeks with absolutely zero communication from NYSDOL. This thread is honestly the most helpful thing I've found - the official website is useless and every call to their main number just ends with busy signals. The legislative inquiry option that Omar mentioned sounds like a game changer! I had no idea you could contact your assemblyperson for help with unemployment claims. I'm definitely looking mine up today. The financial stress while waiting is unreal. I've been living off my emergency fund and credit cards, not knowing if I'm eventually going to get approved or if I'm just wasting time waiting for a denial. But reading everyone's experiences with similar quit/layoff situations gives me some hope that having a valid reason (schedule conflicts with main job) will work in my favor. Thanks Aurora for the warning about certifying every week - I've been doing it religiously after reading your post! And to everyone mentioning the Claimyr service, I'm seriously considering trying that if I can't get through soon. We shouldn't have to pay a service to reach our own government agency, but desperate times call for desperate measures. Keep your heads up everyone - at least we're all suffering through this broken system together!
Join the conversation
I went through this nightmare too a few weeks ago! After failing the photo verification about 12 times, I discovered that the issue was actually my internet connection being too slow. ID.me needs a stable, fast connection to process the facial recognition properly. I switched from my WiFi to my phone's hotspot and it worked immediately. Also, make sure you're holding your device completely still - even tiny movements can cause it to fail. The system is way more sensitive than it should be, but once you figure out the right combination it usually works. Don't give up!
That's a really interesting point about the internet connection! I never considered that the facial recognition might need more bandwidth than regular web browsing. I've been having intermittent WiFi issues lately, so that could definitely be part of my problem. I'll try using my phone's hotspot when I attempt the verification again. Thanks for sharing that tip - it's not something you'd think of right away but makes total sense!
This thread has been so helpful! I'm dealing with the exact same ID.me verification issues right now and it's been driving me crazy. I've tried probably 6 times over the past few days with no luck. Reading through everyone's solutions, I think my main problems are probably using Safari (I'll switch to Chrome) and not having clean enough lighting. I didn't realize glasses could be an issue either - I'll definitely try without them. One question though - for those who did the video call option, do you need to have all your documents ready beforehand or do they tell you what to get during the call? I want to be prepared if the photo thing still doesn't work after trying all these suggestions. Really appreciate everyone sharing their experiences, it makes me feel less alone in this frustrating process!
Join the conversation
Just went through this myself last month. File today if you can - the earlier you file, the earlier your effective date starts. Even if they determine you're not eligible initially, you can appeal and if you win the appeal, you'll get backpay from your original filing date. Don't wait!
I went through something similar when I was terminated for "performance issues" after reporting wage violations to HR. My advice: file immediately and be completely honest about the safety complaints you made. NYS DOL actually protects workers who report safety violations under whistleblower laws, so mentioning that complaint could actually help your case rather than hurt it. When I filed, I included all the details about my complaint and the timeline - it showed a clear pattern of retaliation. The adjudicator sided with me because the timing was too suspicious. Also, keep records of everything related to the unsafe conditions you reported - emails, photos, witness names, dates. This documentation could be crucial if your employer contests the claim.
This is incredibly helpful advice! I hadn't thought about the whistleblower protection angle. Do you happen to know if there's a specific timeline for when retaliation cases are strongest? Like, if I was fired the day after complaining about safety issues versus a week later, does that make a difference in how NYS DOL views it? I'm trying to figure out how to present my case since there was only about 3 days between when I reported the unsafe ladder situation and when they terminated me for "performance.
Join the conversation
my brother just went to the actual unemployment office in person and they fixed it on the spot. printed him a new correct one right there. might be worth trying if u live near one
Which office did your brother go to? I didn't even know you could handle 1099-G issues in person! Did he need an appointment or just walk in?
Update for anyone still dealing with this: I finally received my corrected 1099-G form today. It came through my online message center, not by mail. It had a cover letter apologizing for the error and explaining that it was caused by a "data processing anomaly during the annual tax form generation process." So keep checking your online accounts!
Thanks for the update! My son used that Claimyr service yesterday after nothing else worked. Got a callback within 20 minutes and they confirmed they'd send a corrected form. Said to check the message center in 3-5 business days. At least now we know what's happening!
Marina Hendrix
I've been following this thread and wanted to share what finally worked for me after weeks of struggling with the same issues. The combination approach seems to be key - I used the incognito browser trick for ID.me (thanks @Ingrid Larsson!) which actually fixed my verification problem immediately. For anyone still having phone issues, I found that calling the 888-209-8124 number and using the menu sequence @Ethan Taylor shared (press 1, wait for language options, then press 9) got me through faster than the other methods. The key is being ready to redial immediately if you get the "all agents busy" message - I probably redialed about 15 times in the first 10 minutes but then got into the queue. Also want to echo what others said about having all your info ready beforehand - NY.gov ID, SSN, claim confirmation numbers, etc. These systems are definitely frustrating but there are workarounds if you're persistent enough!
0 coins
Aidan Percy
•Thanks for sharing this comprehensive approach! It's really helpful to see someone break down the combination of tactics that actually worked. I'm dealing with a similar situation right now and was feeling pretty defeated after reading about everyone's struggles, but seeing that the incognito browser trick + the specific phone menu sequence worked for you gives me hope. Going to try this first thing tomorrow morning. Really appreciate you taking the time to share the detailed steps - this community has been such a lifesaver for navigating this nightmare system!
0 coins
Luca Russo
I just wanted to thank everyone in this thread - you've all been incredibly helpful! I'm new to this community but have been struggling with NY unemployment issues for the past month. After reading through all these suggestions, I'm planning to try the incognito browser method for my ID.me problems first thing tomorrow, and if that doesn't work, I'll use the early morning calling strategy with the specific menu sequence that several people mentioned. It's both reassuring and frustrating to know so many others are dealing with the same broken system, but at least we're helping each other navigate it. This kind of peer support is exactly what we need when the official channels are so unreliable. Will definitely update with my results to help the next person who finds this thread!
0 coins
Freya Johansen
•Welcome to the community @Luca Russo! This thread has been such a goldmine of practical advice - I'm also fairly new here and have been amazed by how helpful everyone is. Your plan sounds solid - definitely start with the incognito browser trick since that's worked for several people and is the quickest thing to try. If you do end up needing to call, I'd recommend having a backup plan ready too (like that Claimyr service @NebulaNova mentioned) since even with the best strategies, getting through can still be hit or miss. Looking forward to hearing how it goes for you! These success stories really help keep the rest of us motivated to keep trying.
0 coins