Pay nothing until a live NYDOL agent is on the phone with you.
Can't reach New York Unemployment? Claimyr calls for you, so you don't have to wait on hold.
$0 upfront. We only hold your card.
No live agent, no charge.
$19.99 is charged only once a live NYDOL agent is on the phone with you.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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just file it, they probably won't even notice unless you worked for some tiny company where the owner handles everything personally
From my experience working in HR, I can confirm what others have said - employers really only get basic notification details. When someone files unemployment, we get a form showing the claim was filed, the employee's stated reason for leaving, and their work dates with us. We have to respond within 10 days if we want to contest it. The system doesn't show us benefit amounts, job search activities, or any ongoing claim details. It's designed to be pretty straightforward - we just confirm or dispute the basic facts about the employment separation. Filing for unemployment is a normal part of the process after layoffs, so don't worry about it affecting future opportunities with the company.
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I've been in the exact same situation and here's what finally worked for me: I combined several strategies from this thread. First, I called my state representative's office (found my Assembly member through nyassembly.gov) and they opened a case for me. While waiting for them to respond, I used the Claimyr callback service that Nalani mentioned - it actually got me through in about 45 minutes. The key was having everything ready when they connected me: my NY.gov ID, social security number, employer info, and specific dates for the back payments. The agent was able to see that my January payments were stuck due to an identity verification flag and cleared it on the spot. Total cost was like $20 for the callback service but saved me literally weeks of frustration. Sometimes you just have to accept that the free methods don't always work with NY's overwhelmed system.
This is really helpful - thank you for sharing the detailed breakdown! I like that you used multiple approaches at once instead of just trying one thing at a time. The $20 for the callback service seems totally reasonable when you consider how much time and stress it saves. I'm definitely going to try contacting my Assembly member first thing tomorrow and then look into that Claimyr service as a backup plan. Really appreciate you taking the time to explain exactly what worked!
I'm dealing with this exact same nightmare right now! Been trying to get through for 3 weeks about a payment issue and it's beyond frustrating. Reading through all these suggestions is really helpful though. I think I'm going to try the multi-pronged approach - contact my state rep tomorrow morning, then try calling during those mid-morning hours that Aidan suggested, and if that doesn't work I'll look into the Claimyr service as a last resort. It's ridiculous that we have to jump through so many hoops just to talk to someone about our own benefits, but at least there are some actual solutions here instead of just "keep calling." Thanks everyone for sharing what actually worked!
Exactly! It's so frustrating that we need a whole strategy just to access our own benefits. I'm in a similar boat - been trying for over a week with no luck. The multi-pronged approach seems like the way to go. I'm also going to try that tip about selecting "filing a new claim" in the phone menu even though I'm not actually filing new - never would have thought of that trick. Good luck with your state rep contact tomorrow, hopefully one of us breaks through soon and can report back with success!
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I had success filing my self-employment claim but only after I got help reaching a NYS Department of Labor agent by phone. The online system kept rejecting my application and I couldn't figure out why. Turns out I was categorizing my income type wrong. If you're having trouble getting through to someone, I used a service called Claimyr (claimyr.com) that helped me get connected. They have a video demo at https://youtu.be/qyftW-mnTNI that explains how it works. Saved me weeks of calling and getting hung up on.
That's really helpful! I was dreading trying to call them. How quickly were you able to get through?
hmm never heard of that but might be worth trying if the regular filing process doesn't work
Just make sure you have your Social Security earnings record too. Sometimes there's a mismatch between what you reported and what's in their system, especially if you had some W-2 work mixed with self-employment.
That's a great point about the earnings record! I actually had some W-2 income earlier in 2023 before going full freelance. Should I be worried if there's a discrepancy between what I reported on my taxes versus what shows up in their system?
Minor discrepancies usually aren't a big deal, but if there's a significant difference it could delay your claim. I'd recommend pulling your Social Security earnings statement from ssa.gov before you file and compare it to your tax records. If you spot any major gaps, you might want to contact Social Security first to get it corrected. Better to fix it upfront than deal with adjudication delays later.
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If it's just a weekly cert issue you might be able to fix it online through your my.ny.gov account. Check if there's a pending questionnaire or something you missed.
Already checked online, nothing pending. That's why I need to call.
I had success getting through by calling the 888-209-8124 number right at 8:00 AM on a Wednesday. The key is to call exactly when they open - I actually started dialing at 7:59 AM. Still had to wait about 45 minutes but that's way better than the 2+ hours I was waiting when calling later in the day. Also make sure you have all your info ready - claim number, SSN, PIN, and details about what happened with your certification. The agent was actually really helpful once I got through and was able to see exactly why my cert was rejected (I had accidentally put the wrong dates for a part-time job). Good luck!
Ryan Young
just wanted to say thanks for asking this question, I was wondering the same thing but felt dumb for not knowing where to look!
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James Maki
I actually found a workaround for this! If you go to the "Payment History" section on my.ny.gov, it shows all your weekly payments. You can add those up and subtract from your total benefit amount in the monetary determination letter. I made a simple spreadsheet to track it since the state system doesn't do it for you. Also, your benefit year is usually 52 weeks from when you filed, and the maximum is typically 26 weeks of benefits (though this can vary). Hope this helps!
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