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Just wanted to add that even if you can't get unemployment, you should look into other programs. There might be small business assistance or other safety net programs available. Don't give up!
@Chloe Anderson is right about looking into other programs. Also @Malik Davis, you might want to check with your local Small Business Development Center SBDC (-) they often have resources or can point you toward emergency assistance programs for struggling business owners. Some counties in NY have their own small business relief funds too.
Another option to consider is applying for SNAP (food assistance) or other emergency aid programs while you figure out your business situation. These programs don't have the same employment requirements as unemployment insurance. You can apply online through ACCESS HRA or myBenefits.ny.gov. Also, some local food banks and community organizations offer emergency financial assistance for small business owners - it's worth calling 211 to see what resources are available in your area.
Update: I successfully reopened my claim! For anyone with the same question - if you still have effective days left within your benefit year, you don't file a new claim. You just go through the normal certification process and it reactivates automatically. Thanks everyone for your help!
Congrats on getting it sorted out! Just wanted to add for anyone else reading this - if you're reopening a claim, expect there might be a delay in your first payment while they verify your eligibility again. Mine took about 10 days to process when I reopened last year, but after that first payment it went back to the normal schedule.
Just went through this same situation last month! Had about 80 days left on my claim when I lost my job. The key thing is checking your benefit year expiration date - you can find this in your account under "Claim Summary." If your benefit year is still active (which it sounds like it should be since you filed 7 months ago), then you definitely want to reopen your existing claim rather than file new. When I reopened mine, I had to wait about a week for the first payment to process, but then everything went back to normal. Make sure you certify for that first week even if you don't get paid for it right away - they use that to reactivate everything in their system. Good luck and glad to see from your update that you got it working!
ugh the whole system is so confusing when you're already stressed about losing your job!! I went through this last year and it took forever to figure out what I was entitled to. Just take it one step at a time and don't let them overwhelm you with paperwork.
I went through something similar when I lost my job in manufacturing. The key thing is that unemployment benefits and mortgage protection insurance are completely separate - you can and should pursue both. For NYS Department of Labor, file online as soon as possible since there's typically a one-week waiting period before benefits start. Don't let the mortgage insurance paperwork delay your UI claim. Most mortgage protection policies do cover job loss, but they often have their own waiting periods (mine was 60 days) and may only cover a portion of your payment. Call your lender's insurance department directly - they can walk you through your specific coverage. Keep all your layoff documentation handy for both claims. You've got this!
This is really comprehensive advice, thanks Oliver! The 60-day waiting period for mortgage insurance is something I need to factor in. Did you have any issues with NYS Department of Labor asking questions about the mortgage insurance payments, or do they really keep them separate like everyone is saying?
I'm having this EXACT same issue today! Just finished uploading all my documents about 2 hours ago and got that same blank page everyone's talking about. I was literally about to re-upload everything thinking I messed something up, but finding this thread has been such a relief. It's absolutely wild that NY's unemployment system can't provide a basic "upload successful" message in 2025 - like this is web development 101 stuff! Reading through everyone's experiences, especially @Yara Nassar's update that her documents were actually received despite no confirmation, gives me hope that mine went through too. Going to follow the advice here and wait 3-5 business days before panicking. Thanks to everyone for sharing their experiences - it's crazy that we have to rely on community forums to figure out if government systems are working properly!
@Paolo Ricci You re'definitely in good company here! I just went through this exact same nightmare yesterday and was convinced I d'somehow broken their system. The blank page is so anxiety-inducing when you re'already dealing with unemployment stress. But honestly, this thread has been a godsend - it s'amazing how much peace of mind you get from knowing this is just a widespread system bug and not user error. What really helped me was @Mei Liu s tip'about checking the claim status timeline rather than looking for a separate Documents section. I m planning'to check mine in a few days following everyone s 3-5'day wait recommendation. It s honestly'ridiculous that we have to play detective to figure out if basic government functions are working, but at least we have this community to help each other navigate these issues!
I'm experiencing this exact same issue right now! Just uploaded my documents about an hour ago and got that terrifying blank page with absolutely no confirmation. I was about to start the whole process over again thinking I'd somehow messed up the upload, but reading through all these experiences has been incredibly reassuring. It's honestly shocking that NY's unemployment system still can't provide basic upload confirmations in 2025 - this seems like such fundamental website functionality. Really grateful for everyone sharing their stories here, especially @Yara Nassar for following up with confirmation that your documents were actually received despite the system issues. Based on all the advice in this thread, I'm going to resist the urge to re-upload everything and wait the recommended 3-5 business days before taking any action. It's frustrating that we have to rely on community forums to understand whether government systems are working properly, but at least we can help each other navigate these technical glitches!
@Evelyn Martinez I literally just went through this exact same thing this morning! Uploaded all my documents and got that same dreaded blank page - no confirmation, no error message, nothing. I was starting to have a panic attack thinking I d'have to start over, but finding this thread has been such a lifesaver. It s'absolutely mind-blowing that a government system in 2025 can t'provide something as basic as upload "successful -" like, how is this even possible? But reading everyone s'experiences, especially seeing that @Yara Nassar, @Mei Liu, and others all had their documents successfully processed despite getting no confirmation, gives me so much hope. I m'definitely going to follow the community advice here and wait it out rather than risk creating duplicate files. Thank you to everyone for sharing your stories - it s'incredible how much this thread helps when the official system leaves us completely in the dark!
Isabella Brown
im in literally the exact same boat except im 68. been trying to reach someone for weeks to figure out my options smh
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Maya Patel
•use claimyr.com to get through - worked for me after trying for days
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Amina Diop
I'm sorry to hear about your situation. As someone new to this community, I wanted to mention that at 71 with cancer affecting your ability to work, you may also want to look into Medicare benefits if you haven't already - they can help cover some of your medical costs while you're navigating the disability application process. Also, many cancer support organizations have financial assistance programs that might help bridge the gap. The American Cancer Society has a helpline that can connect you with local resources. Wishing you the best! 🙏
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Andre Lefebvre
•Great addition @Amina Diop! The Medicare angle is really important - at 71 she should definitely be enrolled already. Also worth checking if there are any cancer-specific disability expedited review processes. Some conditions get fast-tracked through the system which could really help in this situation.
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