Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
I went through this exact situation about 6 months ago and it's absolutely nerve-wracking! My claim was pending for almost 4 weeks before it got resolved. What helped me was documenting everything - I kept screenshots of my claim status, saved copies of all my weekly certifications, and wrote down every phone call attempt with timestamps. When I finally got through to someone (took about 50+ call attempts over several days), they were able to see that my former employer had disputed something about my separation reason. Once that got cleared up, all my back payments came through within a few days. The key is to stay persistent with the phone calls and keep filing your weekly claims no matter what. I know it's easier said than done when you're stressed about bills, but hang in there - it will get resolved eventually.
Thanks for sharing your experience Sean! It's really helpful to hear from someone who actually got through the process. 50+ call attempts sounds exhausting but knowing it eventually worked out gives me hope. I've been documenting everything like you suggested - screenshots, call logs, the whole thing. Did you call at any particular time of day that seemed to work better? I've been trying first thing in the morning but wondering if there's a better strategy. The employer dispute angle is interesting too - I hadn't considered that might be what's holding mine up. Really appreciate you taking the time to share the details!
I'm dealing with the same pending issues nightmare right now - going on week 3 with no resolution in sight. What's really frustrating is that the NYS Department of Labor website doesn't give you ANY specifics about what they're actually reviewing. I've tried calling hundreds of times and can never get through. The worst part is watching my savings drain while waiting for them to figure out whatever mystery issue they're investigating. I've been diligent about filing my weekly certifications but it feels like I'm just going through the motions at this point. Really hoping this gets resolved soon because rent is due next week and I'm starting to panic about my finances.
Join the conversation
Just went through this process myself a few months ago. You should definitely qualify with those earnings - I was making similar wages and had no issues. One tip: when you file online, make sure you have your employment dates exact because they use that to determine which quarters count toward your base period. Also, don't stress too much about the calculations - the system does it automatically once you enter your work history. The hardest part is usually just getting through the initial application, not meeting the earnings threshold.
That's reassuring to hear from someone who went through it recently! Did you have any issues with the online application itself? I've heard the NYS DOL website can be glitchy and I'm worried about messing something up when I enter my work dates.
@db958ca6c97e That's really good to know! I'm in a similar situation - was working at a restaurant for about 6 months before they had to close down. Your point about having exact employment dates is super helpful. Did you need to provide pay stubs or W2s during the application process, or does the system pull your wage information automatically from employers?
From what I understand, the $3,300 minimum is correct, but there's actually another way to qualify too. You can meet the earnings requirement if you earned at least $2,200 in one quarter AND your total base period earnings are at least 1.5 times your highest quarter. So if you made $2,200+ in your best quarter and your total was at least $3,300, you'd qualify either way. With $15/hour and 25-30 hours weekly for 8 months, you should easily clear both thresholds. The NYS DOL website has a benefit calculator tool that can give you an estimate before you file your actual claim.
This is super helpful! I didn't know about the alternative calculation method. I've been stressing about whether my earnings were high enough, but it sounds like there are multiple ways to qualify. Do you happen to know if the benefit calculator on the NYS DOL website is pretty accurate, or should I take those estimates with a grain of salt? I want to get a realistic idea of what my weekly benefit amount might be before I go through the whole application process.
Join the conversation
honestly the whole system is broken, physical offices used to actually help people but now everything is online or phone only and good luck getting anyone on the phone
So frustrating! I miss when you could just walk into an office and talk to a real person about your claim.
I work at a nonprofit that helps people navigate government services. While most unemployment claim issues do need to be handled through the phone system, there are still some local offices that can provide limited in-person assistance. For Rochester area, try contacting the Monroe County Department of Human Services - they sometimes have staff who can help you navigate the online system or provide guidance on claim issues. Also, many public libraries have staff trained to help with my.ny.gov access if you're having technical difficulties with the website. It's not ideal, but these local resources might be able to point you in the right direction even if they can't directly resolve your claim.
This is really helpful advice! I didn't know that Monroe County Human Services might be able to help with unemployment claim navigation. And the library idea is smart too - sometimes the issue is just figuring out how to use the online system properly. @Saanvi Krishnaswami do you know if they need an appointment or can you just walk in?
Join the conversation
UPDATE: I finally got through to someone this morning! Called at exactly 8:00 AM and got through after about 20 minutes on hold. Turns out there was a question about my employment dates that was holding everything up. The agent fixed it right away and said I should see my determination letter in the next few days. Thank you everyone for your help and suggestions!
Great news! This is exactly why getting through to an actual person makes all the difference. Glad you were able to resolve it!
thx for updating!! gives me hope that mine might just need a simple fix too
I'm going through the exact same thing right now! Filed my claim on 2/15 and it's been radio silence ever since. The automated system keeps saying no determination letter has been sent, which is so frustrating when you're trying to figure out if something went wrong. Reading through everyone's experiences here is actually really helpful - it sounds like this is unfortunately just the new normal with how backed up the system is. I've been certifying every week like clockwork even though I haven't gotten any payments yet. Planning to try calling right at 8 AM tomorrow after seeing how well that worked for others. Thanks for posting this - it's reassuring to know I'm not the only one dealing with this mess!
I'm in the same boat too! Filed around the same time as you and QuantumQuasar. It's so nerve-wracking when you don't hear anything for weeks. I've been wondering if I should try that Claimyr service that Amina and Oliver mentioned, especially since it seems like a lot of these delays are just simple issues that need a human to fix. Good luck with your 8 AM call tomorrow - hopefully you get through quickly!
Eli Wang
Just want to add that sometimes they'll ask for your 'UI number' which is the same thing as your unemployment claim number. Don't let the different terminology confuse you - UI just stands for Unemployment Insurance.
0 coins
Amara Okonkwo
Another thing that helped me was checking my online account dashboard - all your important numbers are usually displayed there once you log in. I bookmark that page because it has my claim confirmation number, benefit year dates, and weekly benefit amount all in one place. Much easier than digging through emails when you need to reference something quickly.
0 coins