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my brother had something like this happen and he said its faster to go to the actual unemployment office in person if you can. might be worth a try if youre still having trouble getting through on the phone
That's a good idea! I didn't even think about going in person. Do you know if I need an appointment or can I just show up? The nearest office is about an hour away from me, but I might do that if I can't resolve this by phone in the next couple days.
Most NY DOL Career Centers now require appointments for in-person assistance with unemployment claims. You can schedule through the NY.gov website under "Career Services." However, some locations do accept walk-ins during specific hours, typically early mornings. I recommend calling the specific center before making the trip to confirm their current walk-in policy.
UPDATE: I finally got through! Used the claimyr service after failing for 5 days trying to call normally. The agent explained exactly what happened - there's apparently a new quarterly verification requirement for people working part-time while going to school. The missed call was for this verification, and missing it triggered an automatic hold on my account. The agent removed the hold and processed my payment! Should receive it within 3 business days. They also added a note to my account about the situation so it shouldn't happen again. Thanks everyone for your advice - especially about the calling service and the specific verification program I didn't know about!
So glad you got it sorted out! This thread has been really helpful - I had no idea about the quarterly verification requirement either. It's frustrating that they don't clearly communicate these new programs when they implement them. Your experience will definitely help others who run into the same issue. Thanks for taking the time to update us with the resolution!
File your claim ASAP! Don't wait. Age is absolutely not a factor. I see this misconception a lot - people think there's some magic cutoff at 65 but that's not how unemployment insurance works in NY. You paid into the system, you're entitled to benefits if you qualify based on work history and circumstances of job loss.
I went through this exact situation last year at age 66 when my manufacturing job was eliminated. Filed my unemployment claim online through the NYS DOL website and had zero issues related to my age. The process was straightforward - just needed my employment history and reason for separation. Don't let anyone discourage you from applying for benefits you've earned! The only requirements are work history, being unemployed through no fault of your own, and being able and available to work. Age discrimination in unemployment benefits would actually be illegal. Get your claim started as soon as possible since there can be waiting periods.
I'm on week 15 of my regular UI benefits and honestly this thread has been more helpful than hours of trying to navigate the NYSDOL website! I had been getting really anxious about what happens after 26 weeks because everywhere I looked online just talked about pandemic programs that ended years ago. Reading everyone's experiences with the Extended Benefits program is such a relief - knowing that there are potentially 13 additional weeks available if you exhaust regular UI is huge. I'm in retail management and the job market has been brutal, so that extra time could make all the difference. I love all the practical tips people have shared here, especially about starting to prepare around week 24 and taking screenshots of everything in your account. The Claimyr service sounds like a game-changer too - I've tried calling NYSDOL a few times already just for other questions and it's impossible to get through. One thing I'm wondering about - has anyone had experience with EB if you've had to move during your unemployment period? I might need to relocate within NY state for family reasons, and I want to make sure that won't complicate the transition from regular UI to extended benefits. I know I'd need to update my address with NYSDOL, but hoping it wouldn't affect eligibility for the 13-week extension. Thanks to everyone for sharing such detailed experiences - you're helping way more people than you probably realize!
I'm on week 22 of my regular UI benefits and this thread has been an absolute lifesaver! Like so many others here, I had no clue that Extended Benefits were still available and was starting to panic about what would happen in a few weeks when I hit 26. The NYSDOL website is truly awful for finding this information - I spent hours going in circles trying to understand what extensions might still exist. Reading everyone's real experiences here has given me so much hope and clarity about the EB program providing up to 13 additional weeks. I'm definitely going to follow all the great advice shared here: start preparing around week 24, keep detailed screenshots of everything, continue certifying every single week during any transition period, and use that Claimyr service to actually speak with a human at NYSDOL before my regular benefits end. The stories about 1-3 week payment gaps during the EB transition are nerve-wracking but it's reassuring to know this seems to be normal and that people eventually get their backpay. I'm going to make sure I have some savings set aside just in case there's a delay. Thank you all for creating such an incredibly helpful resource - this community discussion contains more useful information than I could find anywhere on official websites. You're genuinely helping people navigate one of the most stressful parts of unemployment!
Once you do get your initial claim filed, the weekly certification process is much smoother. The key is just getting past that first hurdle. Don't give up - you've earned these benefits through your payroll taxes. Document all your attempts to file in case there are any questions later about the delay in your claim start date.
I'm going through the exact same thing right now! Been trying for almost a week and it's so frustrating. The system kicked me out three times yesterday when I was almost done with the application. Going to try that early morning approach - hopefully 6 AM works better. It's ridiculous that we have to strategize around server traffic just to access benefits we're entitled to. Hang in there, we'll get through this eventually!
Rajan Walker
I'm in a similar situation - completed ID verification about 10 days ago and still waiting. From what I've gathered reading through forums and talking to others, the timeline seems pretty inconsistent. Some people get payments within a week, others wait 3-4 weeks. It really depends on your specific case and how backed up they are. The "adjudication in progress" status means they're reviewing your claim details beyond just identity. I'd suggest documenting all your dates (when you applied, when you completed ID verification, etc.) so you have a clear timeline if you do need to call. Hang in there - it's frustrating but most people do eventually get their back payments once it processes.
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Caden Nguyen
I'm currently in a very similar situation and wanted to share what I've learned from calling around and talking to other people going through this. After ID verification is complete, the "adjudication in progress" status typically means they're doing a final eligibility review - checking your work history, separation reason, and making sure all your weekly certifications are valid. From what I've gathered, the timeline is really inconsistent but most people seem to see their first payment 10-21 days after completing ID verification. I completed mine 2 weeks ago and just yesterday my status finally changed to show actual payment amounts instead of $0. The money should hit my account in the next few days. One thing that helped me was setting up text alerts through the NY.gov system so I get notified immediately when there's any status change rather than constantly checking manually. The waiting is absolutely brutal when you're behind on bills, but it does seem like most claims do eventually process. Keep certifying weekly even though it shows $0 - you'll get all those back payments at once when it finally goes through.
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Molly Chambers
•This is super helpful - thanks for sharing your experience and timeline! The 2-week mark to seeing actual payment amounts gives me hope since I'm getting close to that point. Setting up text alerts is a great tip that I hadn't thought of - I'll definitely do that today to save myself from all the manual checking. It's encouraging to hear from someone who just went through the exact same process and is finally seeing the light at the end of the tunnel. The 10-21 day range seems pretty consistent with what others have shared too. Congrats on finally getting your status change - hopefully you'll have your money in hand soon!
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