New York Unemployment

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  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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One thing to add - you can check your payment method and status by logging into your NY.gov account and looking at the "Payment Information" section. It will show whether you're set up for direct deposit or the debit card option. Also, NYS Department of Labor sends email notifications when payments are processed, so keep an eye on your inbox. The first payment sometimes takes a bit longer than usual while they verify everything, but after that it should be pretty consistent timing-wise.

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That's really helpful about checking the NY.gov account! I didn't know they sent email notifications when payments are processed - I'll make sure to watch for those. Good to know the first payment might take longer too, so I won't panic if it's not exactly on schedule. Thanks for the detailed info!

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Another tip - if you're getting the KeyBank debit card instead of direct deposit, it usually arrives within 7-10 business days after your first payment is processed. The card comes with instructions on how to set up a PIN and access ATMs. Just be aware that there might be fees for certain transactions like out-of-network ATM withdrawals, so read the fee schedule carefully when you get it. You can also transfer money from the card to your regular bank account if you prefer, though there might be a small fee for that too.

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This is really good info about the KeyBank debit card option! I'm curious - do you know if you can switch from the debit card to direct deposit later on, or are you stuck with whatever payment method you initially chose? Also, are there any ATMs where you can withdraw without fees, or do you pretty much have to pay fees no matter what?

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The whole system is backwards if you ask me. Why should there be a cap on what employers pay in when some of us make way more than that wage base? Meanwhile they're always complaining about the unemployment fund running low...

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I see your point about the cap seeming unfair, but there's actually some logic to it. The wage base cap helps keep unemployment insurance affordable for small businesses while still funding the system. If employers had to pay UI taxes on unlimited wages, it could hurt job creation, especially for higher-paying positions. The trade-off is that the system pools risk - everyone contributes based on the cap, but benefits are calculated on actual wages up to reasonable limits. It's not perfect, but it balances keeping the program solvent with not over-burdening employers.

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Thanks for all the helpful explanations! I work in HR and deal with this regularly. Just to clarify a few things - the $12,300 wage base for 2025 is correct, but it's worth noting that this amount gets adjusted periodically based on economic factors. Also, while your benefits aren't capped by the wage base, New York does have a maximum weekly benefit amount (currently $504 per week). So if you're a high earner, your replacement rate might be lower percentage-wise, but you'll still get much more than someone earning at the wage base level. The system is designed to provide adequate support while keeping employer costs manageable across different business sizes.

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This is really helpful info from an HR perspective! I didn't realize the wage base gets adjusted periodically. Do you know how often they review it or what factors they use? Also, that $504 weekly maximum is good to know - helps me understand why some people say their unemployment was less than expected even with decent salaries.

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To clarify the main points: 1) You can file for unemployment if you're able/available for work within your restrictions, 2) You must report workers comp income on weekly claims, 3) There will likely be an offset reducing your UI benefit, 4) Still worth filing to protect your claim status. Make sure you have medical documentation of your work capabilities before applying.

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This helps a lot! I'll get the paperwork from my doctor and file my claim this week. Thanks everyone for the advice.

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I'm going through something similar right now! Just wanted to add that when you call NYS Department of Labor, try calling right when they open at 8 AM - you'll have a much better chance of getting through. Also, keep detailed records of all your medical appointments and work search activities because they may ask for proof later. The offset rules can be confusing but the main thing is establishing your claim early so you don't lose out on benefits when your workers comp situation changes. Good luck with your recovery!

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just wanted to say I hope your husband heals up quickly. construction injuries can be really serious and it sounds like you're dealing with a lot of stress right now.

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Thank you, that's really kind. It's been a tough few months but we're managing.

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I work in benefits administration and want to clarify a few things that might help. While it's generally true you can't collect both simultaneously, there are some nuances worth understanding. First, if your husband's workers comp case gets settled or closed, he could potentially become eligible for unemployment if he's then able and available for work. Second, some people don't realize that workers comp settlements can sometimes be structured to allow for a return to the workforce sooner. I'd strongly recommend contacting both his workers comp carrier and NYS Department of Labor directly to discuss his specific medical restrictions and work capacity. Document everything - dates, who you spoke with, what they said. This will be important if there are any disputes later. Also consider reaching out to a workers comp attorney for a consultation, as many offer free initial consultations and can help navigate the system more effectively than trying to figure it out alone.

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the my.ny.gov site is such a mess, half the time the links don't even work right. i always have to try logging in like 3 times before it actually lets me see my unemployment stuff. but yeah once you get in its under unemployment services then account info

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I've been having issues getting through to anyone at NYS Department of Labor about my claim status. Phone lines are always busy and the online message system never gets responses. Has anyone found a better way to actually talk to someone? I've been trying for weeks to get clarity on why my claim is still in adjudication.

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Just wanted to add that you can also download the mobile app for my.ny.gov which sometimes works better than the website. I use it to check my payment dates and do my weekly claims when I'm not at my computer.

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Didn't know there was an app! Is it called my.ny.gov or something else?

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Yes it's just called 'my.ny.gov' in the app store. Has the same blue and white logo as the website.

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