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the my.ny.gov site is such a mess, half the time the links don't even work right. i always have to try logging in like 3 times before it actually lets me see my unemployment stuff. but yeah once you get in its under unemployment services then account info
I've been having issues getting through to anyone at NYS Department of Labor about my claim status. Phone lines are always busy and the online message system never gets responses. Has anyone found a better way to actually talk to someone? I've been trying for weeks to get clarity on why my claim is still in adjudication.
Just wanted to add that you can also download the mobile app for my.ny.gov which sometimes works better than the website. I use it to check my payment dates and do my weekly claims when I'm not at my computer.
This is such a stressful situation to be in. I went through something similar when my OPT was about to expire and my employer was dragging their feet on my H-1B application. From what I learned, NYS Department of Labor is pretty strict about the work authorization requirement - you need to be legally authorized to work to receive benefits. Even though you've been paying in for 3 years, the eligibility rules focus on your current ability to accept work. I'd suggest documenting everything with your employer about the extension delay and maybe consulting with an immigration attorney who might know about any nuances or exceptions. Some people have mentioned that pending applications might affect things differently, but you'll need expert advice on that. Really hope your employer gets their act together soon!
@QuantumQuester Thanks for sharing your experience - it's helpful to hear from someone who's been through something similar. The documentation idea is really smart. Did you end up finding any specific resources or advocates who understood both the unemployment system and immigration issues? It seems like there's not a lot of overlap in expertise, which makes it even harder to get clear answers when you're dealing with both systems at once.
I'm dealing with a similar work authorization situation right now and it's incredibly stressful. From what I've researched, you typically need to maintain valid work authorization to be eligible for unemployment benefits in NY. However, I've heard that if you have a pending I-485 (adjustment of status) application, you might be able to maintain eligibility under certain circumstances. The key seems to be whether you can legally accept employment if offered. I'd definitely recommend getting in touch with both an immigration attorney and trying to speak with someone at NYS Department of Labor who specializes in these complex cases. Don't wait until the last minute - start making those calls now while you still have time to explore your options. Also, keep pushing your employer on that extension filing - 6 weeks is cutting it really close!
This is absolutely ridiculous and I'm sorry you're dealing with this. I went through something similar last year - ended up with 6 interviews over 4 months before I finally got it resolved. The key is finding out WHY your account is flagged. In my case, it was because I had worked some freelance gigs before getting laid off and their system flagged it as "irregular employment pattern." Once I got through to a supervisor who could see the actual flag on my account, they removed it and the interviews stopped. Don't give up - that's exactly what they want you to do. Document everything and keep pushing for answers about why you're being targeted specifically.
6 interviews?! That's absolutely insane. Thank you for sharing what finally worked for you - I had no idea they could flag accounts for "irregular employment pattern." That might be what's happening to me too since I did some contract work between jobs. Definitely going to push harder to find out the specific reason for the flag on my account. It's so messed up that we have to fight this hard just to get benefits we're entitled to.
I'm going through the exact same thing right now! Just got scheduled for my 4th interview after they told me the 3rd one would be my last. It's so frustrating because I'm doing everything right - applying to jobs, keeping detailed records, showing up to all their interviews on time. But they keep dragging me through this process while I'm just trying to find work. Reading through these comments makes me realize this is happening to way more people than I thought. It's clearly some kind of systematic issue with their flagging system. I'm definitely going to try calling and asking specifically what flag is on my account and demanding they document why I keep getting selected. This whole system feels designed to wear us down until we just give up claiming benefits we've earned. Thanks for posting this - at least now I know I'm not alone in dealing with this nonsense!
Ugh, I feel your pain! I'm new to this whole unemployment process but seeing everyone's experiences here is both helpful and terrifying. It sounds like this interview harassment is way more common than it should be. The fact that they're telling people it's their "final interview" and then scheduling MORE interviews is just straight up lying at this point. I'm definitely saving all the advice in this thread about asking for the specific flag reason and documenting everything. It's crazy that we have to become experts in their broken system just to get benefits we paid into. Hope you get it sorted out soon!
I went through this exact same situation last year and it was incredibly frustrating. After 5 weeks of pending status with no explanation, I finally got through to someone at NYS Department of Labor who told me my claim was flagged for "quality review" - basically a random audit they do on new claims. The agent said this happens to about 20% of claims and there's nothing you can do to speed it up, you just have to wait it out. The good news is that once it's approved, you'll get all the back payments from when you first filed. In the meantime, I'd recommend documenting everything - save screenshots of your weekly certifications and keep records of your job search activities in case they ask for them later. Also check if you qualify for any emergency assistance programs in your county while you wait. I know it's not the answer you want to hear, but try to hang in there - it will eventually get resolved.
Thanks for sharing your experience Pedro! A "quality review" would explain why there's no clear reason showing up in my account. 20% seems like a pretty high rate for random audits - that's a lot of people stuck waiting. Did the agent give you any timeframe for how long these quality reviews typically take? I've been documenting everything like you suggested, but it's good to know that's the right approach. I'll look into emergency assistance programs in my area while I wait this out.
I'm dealing with a similar situation - filed 5 weeks ago and my claim has been stuck in pending status with no explanation. What's really frustrating is that the NYS Department of Labor website doesn't give you any insight into what's actually causing the delay or how much longer it might take. I've tried calling dozens of times but like you said, it's nearly impossible to get through. The few times I did get connected, the agents couldn't give me any specific information about my case timeline. It's especially stressful when you're counting on these payments for basic expenses. Has anyone found any patterns in terms of what types of claims get stuck longer, or is it really just a random backlog issue? I'm trying to stay patient but it's getting harder each week that goes by without any communication from them.
I'm in a very similar boat - filed about 7 weeks ago and still stuck in pending with zero explanation from NYS Department of Labor. What's making it worse is that I keep seeing conflicting information about typical processing times. Some people say 2-3 weeks, others are saying 8+ weeks like what happened to Zara. I've started keeping a detailed log of every attempt I make to contact them, including exact times and what happened (busy signal, disconnected, etc.) just in case I need to escalate this somehow. The lack of transparency is really the worst part - if they could just give us a realistic timeline or explain what's actually being reviewed, it would be so much easier to plan around. Have you considered reaching out to your local representatives like Savannah suggested? I'm thinking about trying that route since the phone system seems completely overwhelmed.
Mason Kaczka
just wanted to say I hope your husband heals up quickly. construction injuries can be really serious and it sounds like you're dealing with a lot of stress right now.
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Sebastian Scott
•Thank you, that's really kind. It's been a tough few months but we're managing.
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Keisha Thompson
I work in benefits administration and want to clarify a few things that might help. While it's generally true you can't collect both simultaneously, there are some nuances worth understanding. First, if your husband's workers comp case gets settled or closed, he could potentially become eligible for unemployment if he's then able and available for work. Second, some people don't realize that workers comp settlements can sometimes be structured to allow for a return to the workforce sooner. I'd strongly recommend contacting both his workers comp carrier and NYS Department of Labor directly to discuss his specific medical restrictions and work capacity. Document everything - dates, who you spoke with, what they said. This will be important if there are any disputes later. Also consider reaching out to a workers comp attorney for a consultation, as many offer free initial consultations and can help navigate the system more effectively than trying to figure it out alone.
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