New York Unemployment

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If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


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Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


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I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Oh no this is giving me anxiety! I hope this doesn't happen to me. What if I can't file my weekly claim on time? Will they stop my benefits?? I depend on these payments to pay rent.

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Don't panic! As long as you contact them and explain the account was locked, they can usually backdate your weekly claim. Just document when you tried to file and when the account got locked.

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I just went through this exact same situation last week! My account got locked on a Monday morning right when I was trying to certify. I called the NYS Department of Labor customer service line (888-209-8124) first thing in the morning around 8:05 AM and actually got through after about 45 minutes on hold. The key is calling right when they open. The agent was able to unlock my account immediately after verifying my identity with my SSN and some personal info. They also backdated my weekly claim so I didn't lose any benefits. Don't stress too much - just call early tomorrow morning and you should be able to get it resolved!

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This is really helpful to know! I'm going to try calling right at 8 AM tomorrow morning. Did they ask you any specific questions to verify your identity besides your SSN? I want to make sure I have everything ready so the process goes smoothly. Also, how long did the actual unlock process take once you got through to an agent?

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I'm dealing with this exact same situation right now! Filed my reconsideration back in mid-June and here we are in late August with absolutely no movement on my case. It's incredibly frustrating because I submitted everything they asked for - W2s, paystubs, tax returns - and my online portal still shows the same low benefit rate. What's really getting to me is that I calculated it myself and I should be getting almost $200 more per week based on my actual earnings. That adds up to a lot of money over time, especially when you're already struggling financially. Reading through everyone's experiences here, it seems like 10-14 weeks is becoming the new normal which is just unacceptable. I'm definitely going to try that Claimyr service that @Miguel Hernández mentioned because calling the regular number has been completely useless - either busy signals or hours-long waits that end in disconnections. @Jamal Brown - thanks for posting this question because clearly a lot of us are in the same boat. The 60-day expedited processing rule that @Aaliyah Jackson mentioned is news to me and might be exactly what we need to get some movement on these cases. Keep us updated on what happens when you finally get through to someone!

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Wow, reading all these experiences makes me feel so much less alone in this! I submitted my reconsideration in early June too and I'm going on 11 weeks now with zero updates. Like @Dylan Campbell said, that extra $200/week really adds up - I calculated I m'already missing out on over $2000 that should rightfully be mine. The most frustrating part is not knowing if they even received everything properly. After seeing @Miguel Hernández s story'about missing documents, I m wondering'if that s happening'to more of us than we realize. I think I m going'to bite the bullet and try Claimyr this week too. @Jamal Brown definitely use that 60-day rule @Aaliyah Jackson mentioned - you re way past that'point now. And thanks for starting this thread because it s clear this is'a widespread problem that NYSDOL needs to address. The fact that so many people are waiting 3+ months for basic paperwork review is completely unacceptable.

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I'm in a very similar situation - submitted my reconsideration request back in early June and still haven't heard anything! It's now been over 10 weeks and my benefit rate hasn't changed at all. Like many others here, I calculated that I should be getting significantly more per week based on my actual earnings from last year. The lack of communication is really the worst part. At least send us a confirmation that documents were received or some kind of status update! Reading everyone's experiences here makes me feel better knowing it's not just my case that's stuck in limbo. I'm definitely going to try the Claimyr service that @Miguel Hernández recommended since calling directly has been impossible. And @Aaliyah Jackson, that 60-day expedited processing rule is really good to know - I had no idea that existed and will definitely mention it when I finally get through to someone. Thanks @Jamal Brown for starting this thread - it's clear this is a widespread issue affecting tons of people right now. Hopefully we'll all get our backpay eventually but the system really needs to be fixed!

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I just wanted to add my experience to this thread since I'm dealing with the exact same frustrating situation! I submitted my reconsideration request in late May and I'm now at about 13 weeks with absolutely no updates. Like everyone else here, I've calculated that I should be getting substantially more per week based on my Q4 2024 earnings that weren't properly included in my original calculation. What really bothers me is that we're all basically doing unpaid work for NYSDOL by having to hunt down information, try different calling services, and figure out obscure rules like the 60-day expedited processing that @Aaliyah Jackson mentioned. We shouldn t'have to become experts in their internal procedures just to get what we re'legally entitled to! I m'also planning to try Claimyr after seeing @Miguel Hernández s success'story. At this point it seems like our only option to actually reach a human being who can tell us what s happening'with our cases. This whole situation has really opened my eyes to how broken the system is - 13+ weeks to review basic wage documents is completely unacceptable when people are depending on this money to survive. @Sofía Rodríguez and @Jamal Brown - definitely mention that 60-day rule when you get through! Hopefully some of us will start seeing movement on our cases soon. Thanks to everyone for sharing their experiences - it helps to know we re not alone in'this bureaucratic nightmare.

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This is really helpful information! I had no idea the rates could vary so much based on experience rating. One thing I'm still wondering about - does the size of the company affect these rates at all? Like would a small business with 5 employees pay the same percentage as a large corporation, assuming they have similar layoff histories? Also, is there any way for employees to actually see what rate their employer is paying, or is that confidential business information?

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Great questions! From what I understand, company size doesn't directly affect the percentage rate - it's really all about that experience rating based on layoff history. A small business and large corporation with identical unemployment claim patterns would pay the same rate. However, larger companies obviously pay more in total dollars since they have more employees. As for seeing your employer's rate, that's typically confidential between the employer and NYS DOL, though some companies might share it internally. You could always ask your HR department - they might be willing to give you a general idea of where your company stands.

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One thing that might help clarify this for everyone - the NYS DOL actually publishes an annual rate schedule that breaks down how the experience rating system works. New employers start at that 3.4% rate mentioned earlier, but after they've been in business for a few years and have enough data, their rate gets recalculated based on their "reserve ratio" - basically comparing how much they've paid in versus how much their former employees have claimed. Companies with positive reserve ratios (paid in more than was claimed) get lower rates, while those with negative ratios pay higher rates. It's actually a pretty fair system when you think about it, since it makes the costs directly tied to actual usage.

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This reserve ratio system is fascinating - it's basically like insurance where your premiums are based on your claim history! I'm curious though, for newer businesses that don't have much history yet, how long does it typically take before they move off that starting 3.4% rate? And do seasonal businesses or industries with naturally higher turnover (like hospitality or construction) face any special considerations, or do they just end up paying higher rates due to their business model?

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Have you considered asking your employer about a layoff instead? Some companies will work with employees who are relocating, especially if they value you as an employee. It's worth having that conversation before you just quit outright.

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@Liam Fitzgerald This is brilliant advice that I wish I had known about earlier! I m'actually in a similar boat - my partner got a job offer in another state and I was dreading having to quit and lose out on benefits. The idea of approaching your employer about a potential layoff or restructuring makes so much sense, especially if you have a good working relationship with them. Companies sometimes prefer this approach too since it can be better for their records than having employees quit. Definitely going to try this approach when the time comes!

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@Liam Fitzgerald This is such valuable advice! I m'dealing with a similar situation where my spouse got a job offer out of state. I was resigned to just quitting and hoping for the best, but you re'absolutely right that having an honest conversation with my employer could open up possibilities I hadn t'considered. Since I m'giving them plenty of advance notice, maybe we can work out some kind of arrangement that benefits both of us. Even if they can t'do a formal layoff, perhaps there are other creative solutions like a voluntary separation package or position elimination. It s'definitely worth exploring before I just walk away from any potential benefits. Thanks for this perspective!

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I actually went through this exact situation about a year ago when my spouse got transferred to California. NYS Department of Labor did initially deny my claim, but I found out there's a specific provision for "compelling family circumstances" that can sometimes apply to spousal job relocations. The key is documenting that the move was necessary (not just voluntary) and that you made reasonable efforts to continue employment. I had to appeal the initial decision and provide documentation showing my husband's job offer, proof that my company had no remote work options, and evidence that I tried to find comparable employment in NY before the move. It took about 3 months to get approved, but I did eventually receive benefits. The process was definitely stressful, but it might be worth exploring if you can show the move is truly necessary rather than just a preference.

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@Fatima Al-Rashid This is such valuable information! I had no idea about the compelling family circumstances provision. Did you have to hire an attorney for the appeal process, or were you able to navigate it on your own? Also, when you say it took 3 months to get approved, was that 3 months from when you filed the initial claim or 3 months from when you filed the appeal? I m'trying to understand the timeline since we need to move in 6 weeks but obviously want to maximize our chances of getting benefits if possible.

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@Fatima Al-Rashid This is incredibly encouraging! I had completely given up on the idea of getting benefits after reading everyone else s'responses. For your appeal, did you need any specific documentation from your husband s'new employer beyond just the job offer letter? Like proof that the position required him to relocate by a certain date? I m'also wondering if you had to establish residency in California before filing, or if you could maintain your NY claim while living out of state. The compelling family circumstances angle sounds like exactly what I need, but I want to make sure I gather all the right documentation before I submit anything. Did NYS Department of Labor give you any guidance on what would strengthen your case, or did you have to figure out the documentation requirements on your own?

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Also wanted to add - if you're really stuck without any device, some community centers and workforce development offices have computers you can use for government stuff like this. Call 211 and they can help you find locations near you. Don't let them suspend your benefits over something like this!

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This is such good advice! 211 is super underrated - they helped me find resources when I was between jobs. Community centers are clutch too, especially the ones that have job training programs. They totally get the unemployment situation and are usually really helpful about letting you use their computers for this kind of stuff.

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Just went through this same situation last month! If you have a smartphone, that's totally fine to use. Download the Teams app and test it beforehand to make sure your camera/mic work. Also heads up - they might ask you to show your ID on camera, so have that ready. The whole thing was way less stressful than I thought it would be. Good luck! 🤞

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Thanks for sharing your experience! That's really reassuring to hear it went smoothly. Did they give you much notice before the assessment? I'm wondering how much time I have to prepare and make sure everything works properly.

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They usually give you about a week's notice, sometimes a bit more. You'll get the appointment letter in the mail and also an email if they have your email on file. Definitely test your setup a day or two before - nothing worse than scrambling with tech issues right before the meeting! Also make sure your phone is fully charged and maybe have a backup power source just in case.

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