New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Mei-Ling Chen

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I'm at day 12 of waiting for my NYS DOL claim approval and this thread is exactly what I needed to find! Filed after getting laid off from my office job and have been religiously doing my weekly certifications while stress-refreshing the claim status page multiple times a day. It's both comforting and anxiety-inducing to see the wide range of timelines here - from 2 weeks to 5 weeks. I really appreciate everyone sharing their real experiences rather than just the official "2-3 weeks" estimate. The tips about emergency assistance programs and the Claimyr service are incredibly valuable. @Oliver Becker your professional insight about this being normal timing really helps calm my nerves, and @Javier Gomez your success story with actually reaching someone gives me hope if I need to escalate. It's wild that we all have to become experts in navigating this system just to get the benefits we're entitled to, but at least we're figuring it out together. Sending good vibes to everyone still waiting - hopefully we'll all have approval stories to share soon!

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Amaya Watson

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@Mei-Ling Chen I m'so glad you found this thread too! I m'actually the OP at day 14 now and this whole conversation has been such a lifesaver. Your experience with the office job layoff is interesting - I wonder if different industries have different processing patterns like @Ravi Patel mentioned about retail. The stress-refreshing of the status page is SO real - I probably check it 10 times a day even though I know it s not'going to change that quickly! It really is crazy that we have to become unemployment claim experts just to access our benefits, but this community has made the whole process feel so much less isolating. I m definitely'feeling more confident now that I m still'in normal timing range thanks to everyone s shared'experiences. Here s hoping'we both join the approved club "soon!" 🤞

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I'm at day 20 of waiting for my NYS DOL claim approval and this thread has been such a blessing to find! Filed after being laid off from my healthcare support job and have been doing my weekly certifications while trying not to panic about my mounting bills. Reading everyone's experiences here - from the 2-week approvals to the 5-week waits - has really helped me understand that this frustrating limbo is unfortunately normal. The practical advice has been incredible too. I've already applied for emergency SNAP benefits thanks to @Ravi Patel's suggestion, and I'm keeping the Claimyr option in my back pocket if I hit the 3-week mark like @Javier Gomez recommended. @Oliver Becker, your professional reassurance about normal timing has been so helpful for my anxiety. It's ridiculous that we need a support group just to navigate getting unemployment benefits, but I'm so grateful this community exists. The back pay will hopefully make this stressful waiting period worth it eventually. Stay strong everyone - we've got this! 💪

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Friendly reminder to everyone: screenshot your certification confirmation pages! Every time! Holiday delays are normal but system glitches happen too. Always keep proof you certified each week.

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Dylan Hughes

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THIS!!! Saved my butt when they claimed I didn't certify one week!

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NightOwl42

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And email the screenshots to yourself so you don't lose them if your phone breaks/gets lost

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Caleb Stone

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Thanks for the heads up! I'm relatively new to the system and was wondering why my payment seemed off schedule. It's frustrating that they don't send out any kind of notification about these delays - would save everyone a lot of panic. I've been checking my account obsessively all morning thinking something went wrong with my claim!

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Mohammed Khan

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Just want to echo what others have said about being super thorough with your record-keeping! I've been on partial unemployment for about 3 months now while working at a coffee shop 15-20 hours a week. One tip that saved me a lot of headaches - I take a photo of my work schedule each week and keep all my pay stubs in a folder. The NYS Department of Labor can ask for documentation at any time, and having everything organized makes the weekly filing process so much smoother. Also, don't be discouraged if your first partial payment seems lower than expected - it took me a couple weeks to understand exactly how they calculate the deductions. The system actually works pretty well once you get the hang of it!

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Caden Nguyen

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@Mohammed Khan That s'such great advice about keeping detailed records! I m'just starting this process and honestly feeling pretty overwhelmed by all the documentation requirements. Did you run into any situations where the NYS Department of Labor questioned your reported hours or asked for additional proof? I m'working at a small retail store and I m'not sure how reliable their payroll reporting is - should I be proactive about verifying what they re'sending to the state?

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Amina Diallo

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This thread has been super helpful! I'm in a similar boat - lost my full-time warehouse job and picked up part-time work at a grocery store. One thing I learned the hard way is to make sure you understand your work search requirements while on partial unemployment. The NYS Department of Labor still requires you to apply for jobs and be available for full-time work, even when you're working part-time. I almost got in trouble because I wasn't keeping track of my job search activities properly. Also, if anyone is struggling with the online system for filing weekly claims, I found it's way easier to use early in the morning or late at night when fewer people are online. The system gets super slow during peak hours and sometimes times out.

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Miguel Castro

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@Amina Diallo That s'such an important point about the work search requirements! I just started dealing with this partial unemployment situation and honestly didn t'realize I still needed to actively job search while working part-time. Do you happen to know how many job contacts the NYS Department of Labor requires per week when you re'on partial benefits? Also, your tip about filing during off-peak hours is gold - I ve'been so frustrated trying to submit my weekly claims during lunch breaks and the system keeps crashing on me.

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Daniel Price

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The system is SO confusing with multiple states! I worked in NY, moved to PA for 6 months, then came back to NY and got laid off. Still not sure if I filed correctly but my claim got approved eventually. Just be honest about all your work history and let them sort it out.

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Sofia Perez

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Just went through this exact situation last month! Filed with NYS Department of Labor even though I had worked in New Jersey for part of my base period. The key thing is to have all your employment information ready when you file - exact dates, employer addresses, and your Social Security number that was used for each job. NYS will handle the interstate wage request automatically, but it can add a few extra weeks to the processing time. Don't stress too much about it, the system is designed to handle multi-state work history. Make sure to keep checking your online account for any requests for additional documentation.

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Andre Dupont

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This exact same thing happened to my sister last month! She was stuck in the ID.me loop for almost 2 weeks. What finally worked for her was using a completely different email address to create a new ID.me account, then linking that to her unemployment claim. Apparently sometimes the original ID.me account gets "stuck" in their system and won't sync properly. She had to call unemployment to update her email address first, then redo the verification with the new account. Pain in the butt but it worked! Also seconding what others said about waiting 24-48 hours between attempts - their system definitely has processing delays.

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Amara Nwosu

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Wait, you can actually change your email address with unemployment and then create a new ID.me account? That's brilliant! I never thought of that approach. Did she have any issues with having two different ID.me accounts or did the old one just get ignored once the new one was linked?

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Darren Brooks

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Just wanted to add my experience to help others - I dealt with this EXACT same issue back in January. The ID.me verification loop is absolutely maddening! What finally worked for me was a combination of several suggestions mentioned here: I waited 48 hours after my initial ID.me verification, completely cleared my browser cache, then tried on my phone using Safari instead of the Chrome browser I'd been using. It finally let me through without asking for verification again. If that hadn't worked, I was planning to use one of those callback services people mentioned since the phone lines are basically impossible. The whole NY unemployment system feels like it was designed in 2005 and never updated. Hang in there - once you get past this verification nightmare, the rest of the process is actually much smoother!

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Zara Ahmed

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Thanks for sharing your experience! The 48 hour wait + different browser combo seems to be the winning strategy based on what everyone's saying. It's crazy that we have to figure out these workarounds just to access benefits we're entitled to. Going to try the phone + Safari approach tomorrow if waiting doesn't work. Really appreciate everyone sharing what actually worked for them instead of just complaining (though the complaining is totally justified too lol

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