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ur gonna laugh but try sending them a fax. seriously. the old school methods sometimes work better cuz nobody uses them anymore. my brother got his issue fixed in a week after faxing them a letter about his situation
I've been in your exact situation. It's so frustrating! I gave up on calling after 3 weeks of failed attempts and used claimyr.com instead. Worth every penny when I got my $6,400 in backpay unfrozen. Don't give up - they're counting on you to just walk away from money that's rightfully yours.
Yep! Once they fixed whatever the flag was on my account, all the weeks I had been certifying for showed up as paid about 3 days later. Such a relief.
KEEP CALLING EVERY DAY!!!!! srsly. i know its hard but i finally got through after 57 calls in one day. the person who finally helped me said my claim had just been sitting there with no activity for weeks. they pushed it through and i got paid the next day.
Call right when they open (8:30am), press 1 for English then 1 for existing claim issues, then 1 again. If you get the "we're experiencing high call volume" message, hang up and try again. It's a numbers game.
Or use claimyr.com and save yourself the headache. That's what I did after 3 weeks of this exact process going nowhere.
If it makes you feel any better, I was in your exact situation last year and they DID eventually resolve it and I got all the money that was fraudulently claimed in my name. But it took 8 months and about 50 phone calls. Keep detailed records of every single person you talk to, date, time, what they told you. This documentation will help if you need to escalate.
Have u tried reaching out on Twitter? Sounds weird but @NYSLabor sometimes responds faster there than through official channels. Just don't post any personal info publicly - use DMs.
This works sometimes but honestly the fastest way is still getting on the phone with them. That's why I used claimyr.com after weeks of failed attempts. Got through to someone who actually helped.
Probably unpopular opinion, but just fill it out again. Yes, the system is broken. Yes, it's annoying. But fighting it will take 10x longer than just resubmitting the form. Pick your battles. I spent weeks arguing with them about a duplicate request last year before finally giving in and just doing it again. Form took 15 minutes, arguing took weeks.
This is the most practical advice here. The system sucks but sometimes you just gotta play along to get it over with.
what email address did it come from? been lots of unemployment scams lately. make sure it's actually from the DOL before you do anything
QuantumQueen
the same thing happened to me!!! turns out my info was stolen in the Equifax breach years ago. took almost 4 months to resolve but eventually got cleared up. whatever u do DONT pay any "overpayment" bills they might send you!
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Aisha Rahman
•Equifax should be held criminally liable for all this fraud. that breach is still causing so many problems for people 😡
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QuantumQueen
•tell me about it. i got like $2 from the class action settlement and YEARS of headaches
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Aisha Rahman
Pro tip: if your employer is giving you trouble, ask them to document THEIR communications with unemployment too. My company's HR actually helped prove my innocence by showing unemployment all their records of contesting the false claim.
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