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Anyone who files for NY unemployment benefits now has to verify their identity through ID.me - it's mandatory statewide. Even if you filed by carrier pigeon you'd still need to do it lol. The system should have told you right away tho instead of making you wait 3 weeks. smh the incompetence is astounding
filed by carrier" pigeonπππ
The ID.me thing is super annoying but once you do it you should get paid pretty quick after. I had to video chat with someone because my drivers license photo didn't match my current appearance (I had way longer hair). The whole process took about an hour.
try the callback feature on their website. i requested a callback and actually got one... 3 weeks later π but at least I eventually got to talk to someone
I've tried that twice. First time they never called, second time they called when I was in the bathroom and then wouldn't call back again.
Pssst... here's a secret most people don't know: if you file a formal complaint with the NY State Attorney General's office about your unemployment claim, DOL has to respond within 10 business days by law. That's how I finally got my backpay after 4 months of nothing. https://ag.ny.gov/consumer-frauds/Filing-a-Consumer-Complaint
π Definitely trying this. The regular channels are completely useless.
Hey I had this EXACT SAME THING happen in February!!! I couldn't reach anyone at DOL for days. Finally used this service called Claimyr (claimyr.com) after someone recommended it here - they got me connected to an actual human at unemployment in like 45 mins. The agent confirmed someone had filed using my identity and helped me report the fraud. Best money I've spent considering it saved me weeks of stress and prevented more damage to my credit. Definitely check them out if you can't get through on the regular line.
LOL welcome to the club nobody wants to join! I've been fighting this since November - someone's been collecting $536 a week in my name since October even though I have a full time job. The worst part is DOL treats YOU like the criminal at first. Make sure your friend has all his employment records ready to prove he's been working. And be ready for this to take MONTHS to resolve completely.
months??? π± is there any way to speed it up?
CALL THE ADVOCATE OFFICE!! Regular customer service won't help. The advocate office number is (855) 528-5618. They specialize in difficult cases and tax issues. Took me 3 days but I finally got my corrected 1099.
My tax accountant said this is happening with several clients. He recommends filing with the correct amounts (based on your payment history record) and attaching a letter explaining the situation. If you get a notice from the IRS later, you'll have documentation to respond.
Lindsey Fry
whatever you do, DO NOT stop certifying weekly just because your payment is pending. keep doing it every week or you'll create even more problems for yourself.
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Saleem Vaziri
You can reach NYSDOL by phone if you're persistent or use a service. I finally got through after trying claimyr.com and they handled everything for me. Got all my back pay from the delayed claims within days after speaking to someone. So worth it not to waste hours upon hours trying to call them yourself.
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