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I'm so confused about whats happening with my claim. When I certified this week my payment is pending review?? It never did this before. Anyone else?
great.. ive been calling for 3 days with no luck getting through
You should try claimyr.com - I was in your exact situation and they got me a callback same day
i didn't even know this was a thing until i randomly got $940 deposited in my account from the IRS last month. check your accounts, might already be there!
Nope, absolutely nothing. Just appeared one day with a weird code on my bank statement. Had to google what it was!
Had this exact problem with id verification. Kept sendng pics for months and nothing worked. Finally I gave up on the online portal and just FAXED my id to them (yes, fax lol). Got approved in 48 hours. Sometimes the old school methods work better with these dinosaur agencies.
Here's a wild thought that worked for me - I cropped my ID photos VERY precisely. Like, cut off everything except the actual ID itself, no background visible at all. The system seemed to struggle when there was too much background in the image. After I did this, approved on first try after 3 rejections.
Hate to be that person, but did you try all the variations of your email? Like if you normally use name@gmail.com, try n.ame@gmail.com or na.me@gmail.com - gmail ignores dots in addresses but some systems register them as different emails. Worth a shot!
When you filed your claim originally, did you set up direct deposit then or was it added later? If it was later you might be able to use the paper check option as a fallback. Still have to talk to someone but sometimes the paper check option has a different verification process. Just thinking outside the box here cause I've been through this circus.
I set it up when I first filed. Is there a way to switch to paper checks without ID.me verification?
In my experience you still need to verify identity but sometimes they have alternative methods if you explain you can't access ID.me. Worth asking about when you get someone on the phone.
Owen Jenkins
Does anyone know if there's an email address we can use instead of calling? I've been dealing with the same issues and can't get through on any phone line.
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Lilah Brooks
•There's a contact form on their website but they take forever to respond. I submitted one 3 weeks ago and still nothing
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Jackson Carter
•Try messaging them on Twitter. Sometimes their social media team is more responsive than their actual support staff 💯
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Kolton Murphy
Have you tried using the mobile app instead of the website? Sometimes it works when the main site is down. The NY unemployment app isn't great but it might be a workaround for now.
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Aaliyah Reed
•I didn't even know they had an app! Will look for it now
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Kolton Murphy
•Search for "NY State" in app store - it has multiple services including unemployment. The interface is terrible but at least it works most of the time
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