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have u checked ur spam folder for emails from unemployment? sometimes they send important messages that end up in spam and if u miss responding to them they put a hold on ur payments
I feel u so much. My claim was stuck for 3 months and I got desperate enough to try anything. What finally worked was using claimyr.com to get through to a rep, who told me my claim had a "special condition" flag that needed manual review. Nothing showed this online! Got $5600 in backpay a week after speaking with them. Talking to a human is truly the ONLY way to fix these issues.
It's not like some magical service that does anything special - they literally just call repeatedly and wait on hold so you don't have to. You still talk directly to the regular unemployment people. For me it was the difference between getting through vs not getting through at all.
So I've been dealing with unemployment systems across multiple states for my job (HR consultant). NY is by far the worst implementation of ID.me I've seen. Here's what's actually happening: the identity verification process in ID.me works, but the handshake back to NYSDOL fails because their systems don't properly capture the verification token. It's a technical issue they're aware of but haven't prioritized fixing.
dont waste ur time with the website tbh. its been broken for months. just call them directly and file by phone. i know the hold times are ridiculous but use claimyr.com to handle the waiting for you. i did this after wasting 2 weeks on the website nightmare.
Unpopular opinion maybe, but ID.me worked fine for me first try 🤷♂️ Maybe try a different device? I used my ipad and it went through no problem. Some devices have better cameras/processing.
After 4 weeks of ID.me rejections, I finally found a workaround! If you request the "ID document verification specialist" option rather than regular verification, you get a different team who are much more helpful. You may need to fail the regular verification 3 times before this option appears though.
Took me SIXTEEN WEEKS to get my first payment. What a nightmare. Sending you good vibes OP, this system is designed to break people I swear
Javier Morales
Make sure when u call u dont take no for an answer. Half the agents don't know what they're doing or are just lazy. Ask for a supervisor if they try to brush you off. You certified those weeks so ur entitled to that money
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Emma Anderson
do u have ur confirmation numbers from when u certified those weeks? major key to getting backpay. they can see in their system u actually did certify
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Yuki Tanaka
•I took screenshots of every certification thankfully! Good thinking
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