Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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the whole system is broken. i gotta certify every week but cant talk to nobody when theres a problem?? make it make sense!!!
Based on your description of payments stopping suddenly in February, this is likely related to the quarterly wage verification process that runs automatically in the system. For quickest resolution, log into your NY.gov account and check your messages and document section - there's often a request for additional verification that causes the payment pause. If nothing appears there, you absolutely need to speak with an agent. One effective method: use the 'request callback' feature on the website rather than calling directly. It became available in late 2024 and though it can still take 2-3 days, it's much more reliable than trying to call in. You'll find it under Account Settings > Customer Support > Request Callback.
I checked my messages and documents section yesterday and didn't see anything! I'll try the callback feature right now. Thank you so much for this specific advice. I had no idea there was a callback option.
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has anyone else noticed that they NEVER send you email updates about backpay reviews?? like they'll email about regular stuff but when it comes to actually giving you YOUR money suddenly they go silent
YES!!!! i thought it was just me!! they email about literally everything else but when it comes to back pay its like they dont want to create a paper trail or something 🤔
UPDATE: I just wanted to thank everyone for your advice! I tried calling using that Claimyr service that @profile6 mentioned, and I actually got through to a claims specialist in about 15 minutes! The agent confirmed my account was flagged for fraud review due to login attempts from multiple locations (which I never did - definitely someone trying to hack my account). She escalated my case and said I should see my back pay within 7-10 business days. She also noted that they needed an additional form of ID verification which I was able to provide while on the call. Fingers crossed this finally resolves it! Will update again when/if the money comes through.
That's great news! Make sure to follow up if you don't see the payment within the timeframe they mentioned. Sometimes cases need a second push to get fully processed. Document the call details - the agent's name, ID number if provided, the call reference number, and exactly what they said would happen next. This makes follow-up much easier if needed.
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I called Bank of America's customer service line and the rep told me there's actually a specific procedure for these tourism benefit checks! Apparently, they need to be processed differently than regular government checks. The hold is still in place but at least I know it's legitimate. For anyone else dealing with this - make sure to specifically mention it's a "New York State Tourism Recovery Benefit" check, not just a regular unemployment check. That seemed to help the customer service person find the right information. I'm also going to try the verification code approach that was suggested. Thanks everyone for your help! At least I know I'm not alone in dealing with this frustrating situation.
You're doing all the right things. One more tip: If you absolutely need the funds immediately, you can ask your bank about a provisional credit while the check clears. Some banks will advance a portion of the funds as a courtesy to established customers.
my cousin works at ny unemployment and said they got tons of calls about these checks. somthing about the printer they used making them look different from usual. they should really send an email warning people this might happen
Exactly!!! A simple email would have prevented thousands of people from panicking. But that would require NYSDOL to actually THINK AHEAD for once!!!
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UPDATE: I finally got this resolved! I ended up using that Claimyr service that someone mentioned above, and got connected to an agent in about 15 minutes. The agent explained that when DSS had me file a new claim, it created a temporary security hold on my previous claim documents. They removed the hold while I was on the phone, and I was able to access and download my 1099G immediately afterward. For anyone else dealing with this: make sure to explain that DSS directed you to file a new claim. Apparently that's important for them to know when resolving this specific issue. Thanks everyone for your help and suggestions!
Great to hear you got it resolved! Thanks for updating the thread - this information will help others with similar issues. One thing to remember for future reference: whenever a government agency tells you to take an action that affects unemployment, always ask them specifically how it might impact your access to previous claims or documents. This kind of cross-system issue happens surprisingly often.
Ava Martinez
Update: I followed the advice to list it under 'Job Search Preparation' > 'Attended workshop' and included all the details about the virtual job fair. I also contacted one employer directly after the fair, which I listed separately as an 'Employer Contact.' Just wanted to thank everyone for their help!
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Miguel Ramos
•Perfect! That's exactly the right way to document it. Good job following up with an employer too - that shows initiative which is exactly what NYSDOL wants to see.
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Connor Gallagher
Does ANYONE else find it RIDICULOUS that they make the form so CONFUSING?!? Even their own activities don't fit neatly into their categories!!! This is a PERFECT example of how BROKEN the system is!!! I spent 3 HOURS last week trying to figure out where to put my career counseling session!!
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Yara Sayegh
•The system definitely has its issues, but for career counseling sessions, those also go under 'Job Search Preparation' > 'Career advisor meeting'. Hope that helps for next time!
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