New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Update: I decided to call NYSDOL today and finally got through after trying for hours. They confirmed my card was mailed on September 26th as shown online. The rep said to wait until October 17th (that'll be 3 weeks total), and if it still hasn't arrived by then, call back to request a replacement. Apparently there's currently a significant mail backlog affecting card deliveries across the state. So frustrating but at least I know it's not just me!

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glad you got through! thanks for the update

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That's good information - thanks for sharing the update. The 3-week timeline matches what others have reported recently. Once you do get your card, remember to immediately set up your online account at KeyBank's site so you can monitor your balance and transactions. And definitely consider switching to direct deposit to avoid future card issues.

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Will do! This whole process has been so much more complicated than I expected. Really appreciate everyone's help and advice.

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My cousin moved to Texas and kept getting NY benefits but she said they audited her work search activities like a month after she moved. Just keep good records!!

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Thanks everyone for the advice! I just updated my address in the system and will make sure to keep detailed records of all my work search activities. Sounds like I should be fine as long as I follow all the rules and stay on top of everything. This was really helpful!!

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Glad we could help! One more thing - make sure your phone number is also updated in the system. Sometimes they call for random verification, and you don't want to miss that because you have an old number listed.

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Quick suggestion - while you're waiting, make sure all your weekly certifications are still being submitted correctly, even if you're working part-time. Some people focus so much on the backpay that they forget to keep certifying, which can create new problems. And congrats on the baby - when are you due?

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That's a really good reminder! Yes, I'm still certifying every Sunday and reporting my part-time hours accurately. I'm due in about 6 weeks, so really hoping to get this resolved before then. The extra stress isn't good for either of us right now.

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FINAL UPDATE: My backpay finally came through! It took 9 days after getting my claim flagged for expedited processing. The full amount was deposited directly to my account this morning. Such a huge relief before the holidays. Thanks everyone for your help and advice! For anyone else in this situation, definitely try to speak with an agent directly about hardship expediting - it really worked!

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That's awesome news! So glad it worked out for you before the baby arrives. Congrats on both the backpay and the upcoming addition to your family!

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Just a follow-up on this thread - for those dealing with backdating requests, here's what to expect in the process: 1. After submitting the backdating request, you'll likely need to wait 2-3 weeks for initial processing 2. If approved, you'll receive a notice to complete backdated certifications for all weeks you're claiming 3. After completing backdated certifications, payment typically takes another 1-2 weeks 4. If there are any issues with your backdated certifications, you may need to speak with a claims examiner The total process typically takes 3-5 weeks if everything goes smoothly. Document everything and be prepared to follow up regularly.

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Thank you so much for this timeline! At least now I know what to expect. I'm going to get all my documentation together and then follow up with a call next week. This has been incredibly helpful.

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Has anyone had their backdating request denied? I'm worried they're going to reject mine and then I'll be completely out of options. My savings are almost gone and I don't know what I'll do if this doesn't work out. The anxiety is killing me!!!

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Mine was initially "stuck in processing" for weeks until I was able to speak with someone directly. The online system doesn't handle these special cases well. That's why I mentioned the Claimyr service earlier - sometimes you need to actually talk to a human to get these complex issues resolved.

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I just went through something similar! I got approved end of December but nothing came through until Valentine's Day. So frustrating! I was checking my bank account every morning hoping to see something. When I finally got through on the phone they said something about a "pending review status" that nobody told me about. The system is so broken.

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I tried that Claimyr service someone mentioned above after struggling for THREE WEEKS to reach anyone. It actually worked - got me through to an agent in about 15 minutes. My issue was similar - had the determination letter but no payments. Turned out they had a question about my previous employer but never bothered to tell me! Once I spoke to someone, I got all my backpay within 48 hours. The whole unemployment system seems designed to make you give up.

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Wow that's fast! We're going to try calling ourselves one more time using the timing tips from earlier comments, but if that fails I think we'll try that service. At this point, we just need to get this resolved before we fall further behind on bills.

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