Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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One more thing to try: sometimes the NYSDOL regional offices have better response times than the main call center. If you search for your county's NYSDOL office, they might have a direct line that's less swamped than the main number.
That's a great tip! I didn't even know there were regional offices. I'll definitely look that up right now. Thank you!
Did you ever get through to someone? My claim got approved yesterday after 4 weeks of pending. Turned out there was a flag on my account because I had worked in another state last year. But nobody bothered to TELL ME that was the issue until I finally got through to a person!
Not yet - I'm calling first thing tomorrow morning. That's good to know about the out-of-state work issue. I've only worked in NY so hopefully that's not my problem. Congrats on finally getting approved!
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I just went through something similar! I got approved end of December but nothing came through until Valentine's Day. So frustrating! I was checking my bank account every morning hoping to see something. When I finally got through on the phone they said something about a "pending review status" that nobody told me about. The system is so broken.
I tried that Claimyr service someone mentioned above after struggling for THREE WEEKS to reach anyone. It actually worked - got me through to an agent in about 15 minutes. My issue was similar - had the determination letter but no payments. Turned out they had a question about my previous employer but never bothered to tell me! Once I spoke to someone, I got all my backpay within 48 hours. The whole unemployment system seems designed to make you give up.
Wow that's fast! We're going to try calling ourselves one more time using the timing tips from earlier comments, but if that fails I think we'll try that service. At this point, we just need to get this resolved before we fall further behind on bills.
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One important thing to check - log into your NY.gov account and make sure there aren't any waiting action items or document requests. Sometimes they'll request additional verification documents through the portal but don't notify you by email or phone. Worth checking every couple of days.
Just checked and there's nothing in my account - no messages, no document requests, nothing! Just shows all my weekly certifications as "pending" with no explanation. It's like my claim fell into a black hole.
FINAL UPDATE: It finally worked! Got a call today (day 12) from a DOL supervisor who fixed my claim while I was on the phone. She said there was an issue with one of my employers not responding to their verification request, but she manually overrode it after reviewing my paystubs. All payments should be released in 24-48 hours! So for anyone else dealing with this - the governor's office expedite process does work, just takes almost exactly 12 days like someone mentioned above. Thanks everyone for the advice and support!
Great news! Glad it worked out. Make sure you keep certifying until you actually see the money hit your account or payment card.
Congrats! Now you can pay all those bills that have been piling up!
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Can we talk about how they're sending these "important notices" but their website STILL crashes every Sunday when everyone tries to certify?? They need to fix their broken system before adding more requirements. Last Sunday I tried for 3 hours to certify and kept getting error messages!! Anyone else dealing with this garbage?
YES! I thought it was just me!! I've started certifying on Monday mornings because Sunday is impossible. One time I waited until Wednesday and got a warning about late certification. The whole system is so stressful.
Just to make sure everyone has the complete information, here's what else was in the email that hasn't been mentioned yet: 1. They're launching a new mobile app in June 2025 for certifications and status checks 2. Direct deposit payments will process 1 day faster (48 hours instead of 72) 3. The monetary determination process is being streamlined from 10 days to 5 days for most claims 4. They're adding Saturday call center hours (8am-2pm) starting in May Overall, while there are some stricter requirements, there are also several improvements to the system that should help claims process faster.
A mobile app will be so much better than trying to use their website on my phone! And Saturday call hours - finally! Thanks for sharing these positive changes too.
Ayla Kumar
I'm in the middle of appealing one of these too and it's taking FOREVER. Filed my appeal 4 weeks ago and haven't heard anything except an automated email saying they received it. Anyone know how long these appeals are taking to process?
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Mary Bates
•Current appeal processing time is 5-7 weeks for these specific BYE date/recalculation issues. They're prioritizing them because of the volume, but the backlog is significant. If it's been more than 4 weeks, you can request an expedite by calling and specifically mentioning financial hardship.
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Mason Lopez
UPDATE: I finally got through to NYSDOL! The rep confirmed this was caused by their system prompting me to reapply early. She said they've been seeing this issue a lot since January and have a special code they're using to fix it. They removed the overpayment from my account and are restoring my original benefit amount! For anyone facing this issue - be persistent in trying to reach them and specifically mention you were prompted to reapply early by the system. Thank you all for your help and advice!
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Vera Visnjic
•Great news! I'm so glad they resolved it quickly once you got through. This is exactly how these situations should be handled since it was their system that prompted the early refiling without warning about the consequences.
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