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If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
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Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
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- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Just checking back - did you ever get through to them? I'm curious if any of these suggestions worked for you.
Yes! I finally got through yesterday! I tried calling on Thursday around 3:15 PM like someone suggested and used the exact menu options that were recommended. Still had to wait about 45 minutes on hold, but eventually got connected to an agent who was actually really helpful. She said there was an issue with my identity verification that needed to be manually reviewed. They fixed it on the spot and said my claim should be processed within 3 business days. Such a relief! Thanks everyone for all your suggestions!
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UPDATE: I finally got through to a representative! They explained that there was indeed a system error. Apparently, when I certified for those two weeks while working full-time, the system incorrectly processed them as if I had received benefits (even though I reported working 5 days and received $0). This caused my benefit balance to incorrectly show as exhausted. The rep fixed it on their end and my correct remaining balance is now showing. They advised that in the future, if I'm working more than 4 days consistently, I should stop certifying until I need benefits again.
Thanks for updating us! This is actually a known glitch that happens sometimes with the NY system. Glad you got it resolved. Did they tell you how long it will take for the correction to fully process in the system?
nice! how did u finally get thru to someone??
I'm in a completely different situation but reading this thread made me realize I've been making a similar mistake! I've been working 3 days a week and certifying but I think I've been answering one of the questions wrong... now I'm worried I've messed up my claim. Has anyone had to do a backdated certification correction before?
Yes, you can request backdated certification corrections. Call NYSDOL and explain exactly which weeks and what information needs to be corrected. They may ask you to submit documentation through your online account or by mail. Just be honest about the mistake - they're generally understanding if it was unintentional.
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This is a known issue happening today. According to the NYSDOL Twitter account (@NYSLabor), they're experiencing higher than normal traffic due to the quarterly tax filing deadline coinciding with regular certification activity. They've increased server capacity and expect the system to be fully operational by 6pm today. In the meantime, you can also try the automated phone certification system at 1-888-581-5812 which appears to be working normally.
Oh thank you! I totally forgot about the phone system. I'll try that right now. Really appreciate the update info!
Phone system is even WORSE! I tried it earlier and got disconnected TWICE after waiting 30+ minutes each time!!!
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Quick update - I just saw your post and wanted to mention something important. If you do contact your state representative, make sure to highlight how long you've been trying to resolve this (almost 2 years). Representatives' offices prioritize cases based partly on urgency and time elapsed. Also, be prepared with your NY.gov ID number, the exact weeks you're missing payments for, and documentation of your attempts to contact DOL. The more organized your information is, the faster they can help you.
That's great advice, thank you! I've started putting together a timeline of all my contact attempts with dates and any reference numbers. I'll make sure to have everything organized before I reach out to my representative.
I had a similar issue but was missing payments from November 2023. What ended up working for me was sending a direct email to the Commissioner's Office (I found the email address on the NYSDOL website contact page). I didn't get a response to my email, but about 10 days later I got a call from someone at the DOL who said they were following up on my email to the Commissioner. They fixed my issue on that call and I got my missing payments the following week. I think sometimes you need to escalate beyond the regular channels. The regular phone lines and messaging system seem completely overwhelmed.
That's a really interesting approach I hadn't considered. Did you just use the general contact form on their website, or did you find an actual email address for the Commissioner's Office? I'd definitely be willing to try that route as well.
There was an actual email address - it was something like commissioner@labor.ny.gov if I remember correctly. It was listed under their leadership/about us section rather than the regular contact page. Worth looking for it! I think emails there get handled by different staff than the regular support team.
StarSeeker
Great! Glad to hear it was resolved. This is a good reminder for everyone that sometimes what appears to be a benefit year ending can actually be a technical issue. Always best to speak with a representative before assuming you need to file a new claim.
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Sofia Ramirez
Absolutely! And for anyone reading this later - it took me 3 hours of calling but I finally got through around 10:30am. Don't give up!
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