New York Unemployment

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  • Connect you to a human agent at the NYDOL
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  • Redial until on hold
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  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO NOT post call problems here - there is a support tab at the top for that :)

The whole system is broken anyway. They make it so complicated on purpose to discourage people from applying. I worked seasonal landscaping and it took them 6 weeks to process my claim even though everything was straightforward.

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Six weeks does seem long for a standard seasonal claim. Did you have any issues that required adjudication? Sometimes if there are questions about your separation or eligibility it can delay processing significantly.

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Just wanted to add that timing matters when you file. I worked at a summer camp and made the mistake of waiting until my savings ran out before applying. You should file as soon as you're laid off because benefits can be backdated but there are limits. Also, keep all your paperwork from your employer about the layoff - sometimes they'll ask for documentation about whether it was truly a seasonal layoff or if there were performance issues. The process isn't as scary as it seems, just make sure you're honest about your job search efforts when you file your weekly claims.

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This is really helpful advice about timing! I wish I had known about the backdating limits before. How far back can they typically go with backdating benefits? I filed about 2 weeks after my layoff but I'm worried that might have cost me some payments.

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DOL employee here (not in NY but another state with the same system). There are a few reasons this happens: 1. Most likely: their system does quarterly reviews and sometimes flags accounts for verification even if there's no actual break 2. If you certified later in the day than usual (like evening vs morning), some systems flag this as unusual activity 3. If you used a different device or IP address to certify 4. Random selection for fraud prevention Just answer the questions accurately based on your real situation. If you haven't returned to work, say no. If it asks for an EIN, you can usually leave it blank if you haven't worked anywhere new. If your payment doesn't come through within 3-4 business days, then you need to call. But 9 times out of 10, this resolves itself without any problems.

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Is this why my account gets flagged every time I certify while traveling? I visit my parents in a different state once a month.

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100% yes. Different IP address + different location = automatic flag in most systems.

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This exact same thing just happened to me last week! I was so confused because I've been religiously certifying every single Sunday since I got laid off in September. The break in claim questions totally threw me off - I thought I had somehow messed up my claim without realizing it. After reading through everyone's responses here, I'm feeling much better about it. Sounds like it's just their system being glitchy as usual. I answered the questions honestly (no return to work, left EIN blank) and my payment actually came through normally on Tuesday. So hopefully yours will too! The NY unemployment system really needs a complete overhaul. It's wild that we're all dealing with the same random glitches and nobody at DOL seems to know what's causing them. At least we have this community to help each other figure things out! 🤝

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I went through this exact situation last year after leaving a toxic workplace. Yes, your employer gets notified automatically - there's no way around it. The notice they receive includes basic info like your claim date and employment period, but not detailed reasons why you're claiming benefits. However, if they contest it (which they might if you quit), then the specifics come out during the hearing process. I'd recommend documenting everything you can about the hostile work environment before filing - save emails, texts, write down incidents with dates, get witness contact info if possible. The good news is that if you truly have good cause, NYS does recognize hostile work environment as valid grounds for quitting. Just be prepared for a potentially lengthy appeals process if your employer fights it.

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Thank you for sharing your experience Carmen - this is really helpful to know what to expect. How long did your appeals process take overall? And did you end up having to do a phone hearing or was it handled through written documentation? I'm trying to figure out if it's worth the stress of going through all this or if I should just look for another job first.

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@Norah Quay My appeals process took about 2.5 months total. I had to do a phone hearing where both me and my former employer presented our cases to an administrative law judge. It was nerve-wracking but I m'glad I went through with it - I had documented several incidents of harassment and verbal abuse, plus a witness who was willing to testify. The judge ruled in my favor. My advice would be to start looking for work while you file the claim - you have to be actively job searching anyway to maintain eligibility. Don t'let a toxic employer intimidate you out of benefits you re'entitled to, especially if you have good documentation of the hostile environment.

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Just wanted to add that if you're worried about your employer finding out, you should know that they'll receive the notification regardless of whether you were fired or quit. However, the initial notice doesn't include your personal reasons for filing - it's mainly for wage verification. The detailed circumstances only come up if they decide to contest your claim. I'd suggest filing sooner rather than later since there are time limits, and you can always appeal if they contest it. Also, keep in mind that even if the relationship ended badly, many employers don't bother contesting claims unless there was serious misconduct involved, since it takes time and resources on their end too.

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That's a good point about many employers not bothering to contest unless there's serious misconduct. I'm dealing with a similar situation where I'm worried about filing because my former manager was vindictive, but you're right that it might not be worth their time to fight it. The time limits are definitely something to keep in mind too - I think you only have a certain window to file after your last day of work. Does anyone know exactly how long you have to file your initial claim in NY?

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Just make sure you keep good records of your part-time hours and pay stubs. NYS Department of Labor might not call your employer, but they could always request documentation later if they audit your claim or if something seems off in your weekly certifications.

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I went through this exact same situation about 8 months ago - got laid off from my full-time job but kept a part-time gig that was only giving me about 12 hours a week. NYS Department of Labor never contacted my part-time employer at all. The most important thing is being completely transparent when you file your weekly claims about the hours you worked and money you earned. I actually ended up getting partial benefits for several months while I looked for another full-time position, and it really helped bridge the gap financially. Don't let fear of them contacting your current employer stop you from filing - you're entitled to these benefits and as long as you're honest about your situation, you should be fine.

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This is really reassuring to hear from someone who went through the exact same thing! Did you find the partial benefits calculation straightforward, or was there any confusion about how much you'd get each week? I'm trying to figure out if it's worth filing or if the reduced amount plus the hassle might not be worth it for just 15 hours a week.

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Just make sure you're being honest about everything when you file. The NYS Department of Labor will cross-reference your reported earnings with what your employer reports, so any discrepancies will cause problems.

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I went through this exact situation last year when my restaurant cut my hours from 35 to 15 per week. Yes, your employer gets notified automatically, but honestly it worked out fine for me. My manager actually understood since they were the ones who reduced my schedule due to slow business. The key is being completely transparent about your part-time earnings when you file your weekly certifications. I was getting about $180/week in partial benefits which really helped cover my rent. Just keep good records of your hours and pay stubs in case there are any questions later.

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That's really reassuring to hear from someone who went through the same thing! $180/week would definitely help me right now. Did you have any issues when your employer got the notification, or were they pretty understanding about it? I'm just nervous about having that conversation if it comes up.

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