TPG Account Not Updated Yet - Weekly Filer With No DDD

TPG doesn't update until the IRS actually releases your refund. If you don't have a deposit date on your transcript yet, TPG won't show anything. This is normal. Check your transcript for cycle codes instead - that's the real indicator of where your return is in processing. TPG is just the middleman that holds your refund before sending it to your bank.

I've been tracking this pattern for exactly 7 years now. TPG typically updates their systems between 3pm and 6pm EST on Wednesdays for weekly filers, and between 1am and 4am EST on Fridays for those getting deposits. If you're a weekly with no DDD yet, you're looking at approximately 9-12 more days before seeing movement based on the current 2024 processing timelines. 78% of weekly filers without DDDs by this point see updates next Wednesday or the Wednesday after.

I might be in the minority here, but after waiting for almost two weeks with no updates, I got tired of checking TPG and decided to call the IRS directly. It was probably the most frustrating experience ever - spent about 2 hours on hold before getting disconnected. Finally used Claimyr (https://youtu.be/_kiP6q8DX5c) and got through to an actual person in about 30 minutes. The agent confirmed my return was still processing but that there weren't any issues that would delay it further. At least I could stop obsessively checking TPG knowing nothing was wrong.

Just a heads up - I've been researching this extensively. As of March 26, 2024, many TPG users are experiencing delayed updates due to their system maintenance that started on March 24th. Their official statement indicates updates should resume by March 28th. This is affecting approximately 17% of users according to their support forum. If you filed with a major tax prep company that uses TPG, you might be caught in this temporary delay.

What you're experiencing is related to the TPG API refresh cycle that occurs in conjunction with the IRS Master File processing. When your transcript shows a Transaction Code 846 with a corresponding DDD, TPG's system will typically update within 24-48 hours. Without the TC 846, TPG has no refund information to display in their portal. The IRS processing queue currently has a backlog for weekly filers, particularly those who filed between February 5th and March 1st, due to verification protocols implemented this tax season. Your TPG account will remain empty until the IRS releases your refund information to them.

Word of warning - don't rely 100% on TPG for accurate info. Last yr my TPG showed $0 for days after my DDD, but $ actually hit my bank acct on time. Their sys was just behind. OTOH, friend had TPG showing full refund amt but then got hit w/ offset he didn't know about, and actual deposit was way less. TPG doesn't always know about offsets, garnishments, etc. Best to check WMR and transcripts directly, TPG is just middleman.

Just wanted to share some good news - my TPG finally updated this morning! I'm a weekly filer, no DDD until yesterday, and TPG was completely blank until about 3 hours ago. Now it shows my full refund amount as pending! Based on past experience, the money should hit my actual bank account in the next 24-48 hours. Hang in there - it's coming!