IRS: ID.me login showing duplicate account with unknown email - How to fix?

I found a way to solve ID.me duplicate account issue, watch this: https://www.youtube.com/watch?v=swYrzMToYcs

Have you tried turning it off and on again? 🤣 jk jk... but seriously, sometimes logging out of everything and starting fresh can help.

This is why I hate all these online verification systems. Whatever happened to just talking to a human being? 🙄

Here's what you need to do: 1. Log in to your correct account 2. Go to account settings 3. Look for an option to "View linked accounts" or something similar 4. You might see the duplicate account listed there 5. There should be an option to unlink or remove the duplicate 6. If not, you'll need to contact support If none of that works, you'll have to call. When you get someone on the line, be sure to: • Explain the issue clearly • Ask them to check for any partial or duplicate accounts • Request that they merge or delete the incorrect account Good luck! Let us know how it goes.

Has anyone else noticed that these issues always seem to happen right before tax season? It's like they're trying to make our lives difficult on purpose 🤔

Update: I tried calling the IRS and was on hold for 2 hours before giving up. This is so frustrating!

Have you checked if the email for the duplicate account is similar to yours? Like maybe a typo or a different domain? I've seen that happen before.

It sounds like you're dealing with a frustrating case of account duplication, which is not uncommon with ID.me given its intricate verification system. The best approach would be to contact ID.me's support team directly, though I understand your challenge with the wait times. In the meantime, you can try the following steps: clear your browser cookies and cache, try accessing your account from a different device, or even a different browser. These are known to resolve some login issues sometimes. Additionally, you could consider using services like Claimyr if you're in a bind, though it's a paid option and might not suit everyone. While Claimyr does provide a quick way to bypass long wait times and can help you reach an agent faster, it's important to weigh this cost against your personal situation. If you haven't already, verify that the duplicate email isn't a typo or linked to a similar domain to your main email. It's also worth exploring all your account settings for any hints about linked accounts or duplicate profiles. If possible, take detailed notes or screenshots of the issue, as these can be helpful if you manage to reach customer support. Patience and persistence are key here, and hopefully, you'll find a resolution soon!

This happened to me too! Turns out someone had tried to create an account with my email but never finished the process. I had to call and have them delete the partial account. It was a pain but got sorted eventually.

Thanks for the suggestion. I've been trying to get through to their support, but the wait times are insane. I'm gonna try calling the IRS instead since that's what I need the ID.me for anyway.

Plot twist: the duplicate account is your evil twin trying to steal your identity 👀

Have you tried logging in on a different device? Sometimes my phone shows weird stuff but my laptop works fine.

I found a method to get someone on the phone quickly. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's the URL: https://claimyr.com

lol welcome to the wonderful world of government websites 🤡 where nothing works and everything is a mystery

Anyone else miss the good old days when we could just walk into an office and sort this stuff out in person? #90skid

Ugh, ID.me is such a headache sometimes. I had a similar issue last year. Have you tried contacting their support directly? They might be able to merge the accounts or something.

Ugh, I feel your pain. I've been dealing with ID.me issues for months now. It's like trying to nail jello to a wall 😫

Idk if this helps, but I saw a tiktok about ID.me hacks. Might be worth checking out?