ID.me account locked out - How to verify identity without access?
Hey everyone, I'm having trouble accessing my ID.me account and I need to verify my identity. Has anyone else dealt with this? I'm trying to figure out how to verify without using ID.me or if there's a way to get a new verification letter sent. Any advice would be really appreciated!
21 comments
Tom Maxon
I found a way to solve ID.me account access issues, watch this: https://www.youtube.com/watch?v=3gypSshbBEk
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NebulaNomad
Ugh, I've been there. It's such a pain when you can't access your account. Have you tried calling them directly? Sometimes they can verify you over the phone.
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Zara Shah
Thanks for the suggestion! I haven't tried calling yet. Do you know if there's a specific number I should use for identity verification issues?
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NebulaNomad
I don't remember the exact number, but if you google 'ID.me customer support' it should come up. Just be prepared to wait on hold for a while 🙄
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Luca Ferrari
Pro tip: call first thing in the morning when they open. Way shorter wait times!
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Nia Wilson
I found a method to get someone on the phone quickly. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Jc9x-gysK0
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Mateo Martinez
Sounds too good to be true. Is this legit? Anyone else tried it?
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Nia Wilson
Yep, it's legit. I was skeptical at first too, but it saved me hours of hold time. Worth every penny imo.
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Aisha Hussain
$20 just to talk to someone? The system is so broken 🤦♂️
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Nia Wilson
I get it, but think about how much your time is worth. For me, not sitting on hold for 3 hours was totally worth it.
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Ethan Clark
Here's what worked for me when I couldn't access ID.me: 1. Call the main customer service number 2. Explain that you can't access your account 3. Ask for alternative verification methods 4. Be prepared with personal info (SSN, address history, etc.) 5. If they can't help, request a supervisor It took some persistence, but I finally got it sorted. Good luck!
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StarStrider
have you tried resetting your password? sometimes that fixes the access issues
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Zara Shah
Yeah, I tried that first thing. No luck unfortunately 😕
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Yuki Sato
This whole ID.me thing is such a cluster****. Why can't they make it easier for us? 🤬
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Carmen Ruiz
Preach! 🙌 I've been dealing with this nonsense for weeks. It's like they want us to give up.
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Andre Lefebvre
Guys, it's not that bad. Just follow the steps carefully and you'll be fine.
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Yuki Sato
@profile10 Ok bootlicker 🙄
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Zoe Alexopoulos
PSA: Be careful with ID verification over the phone. Make sure you're calling the official number and never give out your full SSN!
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Jamal Anderson
idk if this helps but I had a similar issue last month. Turns out my account was flagged for 'suspicious activity' (whatever that means 🙄). Had to jump through a bunch of hoops but eventually got it sorted. Might be worth asking if that's whats up with yours too
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Zara Shah
Oh man, I hope that's not the case for me. What kind of hoops did you have to jump through?
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Jamal Anderson
It was a whole thing. Had to send in copies of my ID, utility bills, the works. Took like 2 weeks to get resolved. Hope you have better luck!
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