ID.me account locked out - How to verify identity without access?

I found a way to solve ID.me account access issues, watch this: https://www.youtube.com/watch?v=3gypSshbBEk

Ugh, I've been there. It's such a pain when you can't access your account. Have you tried calling them directly? Sometimes they can verify you over the phone.

I found a method to get someone on the phone quickly. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Jc9x-gysK0

Here's what worked for me when I couldn't access ID.me: 1. Call the main customer service number 2. Explain that you can't access your account 3. Ask for alternative verification methods 4. Be prepared with personal info (SSN, address history, etc.) 5. If they can't help, request a supervisor It took some persistence, but I finally got it sorted. Good luck!

have you tried resetting your password? sometimes that fixes the access issues

This whole ID.me thing is such a cluster****. Why can't they make it easier for us? 🤬

PSA: Be careful with ID verification over the phone. Make sure you're calling the official number and never give out your full SSN!

idk if this helps but I had a similar issue last month. Turns out my account was flagged for 'suspicious activity' (whatever that means 🙄). Had to jump through a bunch of hoops but eventually got it sorted. Might be worth asking if that's whats up with yours too