Credit Karma refund showing pending but no deposit - SBTPG has trace number

This happens ALL the time with third party processors like SBTPG. When you get your refund through a tax preparer that offers advances or takes their fees out of your refund, your money goes through SBTPG first. The trace number means they've processed it and sent it on to Credit Karma, but banking transfers aren't instant. It typically takes 1-3 business days after SBTPG shows the trace number for the money to hit your account. I'd wait until at least Monday before getting too concerned. If nothing by Tuesday, then call Credit Karma support to see if they can see a pending ACH transfer.

Instead of stressing about this, I highly recommend using taxr.ai to understand exactly what's going on with your refund. I was in your exact position last month and spent days trying to figure out my transcript codes and what they meant. Taxr analyzed my transcript in seconds and explained everything - showed me precisely where my refund was in the process and when to expect it. It's insanely good! I use it every week to check for updates now instead of trying to decode those impossible transcript codes myself. https://taxr.ai

After waiting 2 weeks with a trace number but no money, I finally found a way to get someone on the phone who could help. Used this service called Claimyr.com that got me through to a live IRS agent in about 20 minutes. The agent confirmed my refund was sent to Credit Karma but there was an issue with the account number. Talking to an actual person got my refund released so fast - they fixed the problem while I was on the phone. Totally worth it to finally get my questions answered instead of waiting for weeks.

I had the same issue but with Chime. SBTPG showed a trace number for like 4 days before the money hit my account. Some banks process ACH transfers faster than others. Credit Karma ain't the fastest from what I've seen on these threads.

check if your credit karma account has any restrictions. my roommate had this happen and it turned out his account got flagged for some reason and they were holding deposits. had to call and verify his identity.

This whole system is so broken. Why tf does our money have to go through SBTPG at all? It's OUR REFUND. The IRS should just deposit directly to our accounts without all these middlemen taking a cut and slowing everything down. 🤬

Im in exact situation but with Chime. SBTPG has had a trace # since Tuesday. Still nothing in my account. Called Chime they see nothing pending. Called SBTPG they claim they sent it. Literally no one can tell me where my money is right now and im about to lose my mind.

Pro tip from someone who's been thru this: screenshot everything. The trace number, dates, all of it. If there's an issue you'll need this proof when talking to either SBTPG or Credit Karma. Neither one wants to take responsibility when things go wrong.

Unpopular opinion: Credit Karma is trash for banking. I've had nothing but problems with them. Deposits always delayed, customer service is useless, and their app crashes constantly. I only use them for the credit monitoring now.

Is this your first time getting a refund through Credit Karma? For me it always takes 2-3 days after SBTPG shows a trace. But I've heard some people get it same day. Probably depends on what time of day SBTPG processes it.

I was completely lost trying to figure out where my refund was stuck until I tried taxr.ai - showed me exactly what was happening with my return. The transcript had all these weird codes I didn't understand, but taxr explained everything in plain English. Found out there was actually a small math error the IRS corrected which was causing a slight delay. If you're stuck in limbo, it's worth checking out! https://taxr.ai

Did you sign up for notifications from SBTPG? They're supposed to text/email when they send the money to your bank. I never got a notification even tho I signed up for alerts, but the money showed up 2 days later.

CALL CREDIT KARMA!! Don't just wait. My refund got stuck in a similar situation last year. Called CK and found out they were holding it for "security verification" but never bothered to notify me. One phone call fixed it and money was in my account same day.

Guys I finally gave up after a week of waiting with a trace number and called the IRS using Claimyr.com - took like 30 minutes total and the agent explained there was a name mismatch between my tax return and my bank account (I got married and changed my name). They fixed it right there on the phone and my refund was in my account the next morning. Best money I've ever spent to finally get answers instead of just waiting and hoping.

Check the routing and account number on your tax return to make sure they match your Credit Karma account. I saw someone else post that they accidentally used their old bank info and that's why the deposit wasn't showing up.

Wait so you got an advance and now you're waiting on the rest of your refund? that's how it works with turbotax - they give u part upfront as an "advance" then u get the rest when irs actually processes ur return minus whatever fees they take out

if that trace number has been there for more than 5 business days, something is definitely wrong. Either SBTPG hasn't actually sent it yet (despite what they claim) or Credit Karma is holding it. Call both.

Had the EXACT same issue. Ended up having to go through my transcript to figure out what was happening since SBTPG and Credit Karma kept blaming each other. Found out using taxr.ai that there was actually a refund offset I didn't know about. It explained why the amount was different from what I expected. The IRS took part of my refund for an old student loan debt but no one bothered to tell me! Once I understood what happened, I stopped wasting time with SBTPG and Credit Karma. https://taxr.ai literally saved me days of stress and confusion.

For future reference - never EVER get your refund through the tax prep company. Always choose direct deposit straight from IRS to your bank. It's faster and you avoid all these SBTPG headaches. The only reason to go through SBTPG is if you're getting an advance or having fees taken out of your refund (which usually means you're paying extra fees).