A7. After verifying your identity with ID.me, you may see an IRS message saying that “A condition has been identified that's preventing your access to this service.” If you see this message, please try to sign-in again later.
If you continuously receive this message, this means that you won’t be able to use the online Child Tax Credit Update Portal. Instead, you can call the telephone number on the letter you received from the IRS telling you that you may be eligible to receive advance Child Tax Credit payments (Letter 6416 PDF). When you call, you’ll need to answer questions to verify your identity with the customer service representative.
After verifying your identity with ID.me, you may see an IRS message saying that “A condition has been identified that's preventing your access to this service.” If you see this message, please try to sign-in again later.
If you continuously receive this message, this means that you won’t be able to use the online Child Tax Credit Update Portal. Instead, you can call the telephone number on the letter you received from the IRS telling you that you may be eligible to receive advance Child Tax Credit payments (Letter 6416 PDF). When you call, you’ll need to answer questions to verify your identity with the customer service representative.
Mark I keep getting the same error code for two days now but I am able to sign in with ID me to get into my social security account. So this is not a problem with ID mean it appears to be a problem with the IRS and their website and hopefully everything will get back to normal is coming week
To all those having trouble reaching a human at the IRS. I just ran across this video that gave me a shortcut to reach a human. Hope it helps!
https://youtu.be/wMf29SmRU-I
Something in the system hasn’t caught up yet then. Call and ask an agent with the IRS. They should be able to help. If you want your hold time reduced and a guaranteed call with an agent I would recommend selecting the IRS line and pressing call now above.
I just want to view my and I’m verified with already…. I had and it worked without a hitch, yet when trying to use it for the irs I keep getting that code
If you’re having issues getting an IP pin online you can also fax in an application.
If you would like to get a IP pin
this is the application to print, fill out and fax to IRS. This prevents anyone else from filing for you.
Form 15527:
https://www.irs.gov/pub/irs-pdf/f15227.pdf
Submit this by FAX
Include a cover sheet marked ‘Confidential’
FAX this form to:
855-807-5720
If you haven’t received any letter during those 4 months, definitely suggest following up and speaking and an agent. Don’t wait any longer!
Here is a $5 discount link for your first call using Claimyr.
https://join.claimyr.com/be256b
I have been waiting for since March (2021 taxes) and have been checking for 9 months. I checked the IRS site around Thanksgiving and started to get the 8028 error message. To my surprise yesterday, I finally saw the sent message via "Where's my " and it will be deposited on 12/21. I am still getting the 8028 message however on the IRS.gov site. Hope this is helpful to some.
I can't speak on behalf of all but coincidental the error started to happen around the time activity remedied against my claim. Some additional info for those awaiting refunds and getting this error. I changed jobs in 2021, maxed out social security contribution from both companies (so I was owned a for that). I did receive small child tax credit payments and did take out a small distribution from a 529 for one of my children. All of this appeared on my transcript when I was able to view. Not sure about everyone else but I had a few things on mine that I assume needed more review from the IRS.
To all those having trouble reaching a human at the IRS. I just ran across this video that gave me a shortcut to reach a human. Hope it helps!
https://youtu.be/wMf29SmRU-I
I've been dealing with error 8028 for weeks now when trying to access my tax transcripts. It's frustrating because I'm already verified with and can access other government services without issues. Has anyone found a reliable workaround besides calling the IRS directly? The wait times are brutal and I just need to check my transcript status. Any recent success stories would be appreciated!
I'm experiencing the exact same issue! Been getting error 8028 for about 3 weeks now trying to access transcripts, even though my verification is working fine for other services. From what I've read in this thread, it seems like there might be some backend processing delays on the IRS side that don't sync up properly with verification. @Mike C mentioned that his error persisted even after his was processed, so it might just be a waiting game unfortunately. I m'going to try the phone number approach that @Todd Brown suggested rather than deal with the regular customer service wait times. Let me know if you find any other solutions!
Tom Maxon
I found a way to solve IRS error 8028 issues, watch this: https://www.youtube.com/watch?v=wCzpze09fC0
0 coins
Todd Brown
A7. After verifying your identity with ID.me, you may see an IRS message saying that “A condition has been identified that's preventing your access to this service.” If you see this message, please try to sign-in again later. If you continuously receive this message, this means that you won’t be able to use the online Child Tax Credit Update Portal. Instead, you can call the telephone number on the letter you received from the IRS telling you that you may be eligible to receive advance Child Tax Credit payments (Letter 6416 PDF). When you call, you’ll need to answer questions to verify your identity with the customer service representative.
1 coin
Todd Brown
After verifying your identity with ID.me, you may see an IRS message saying that “A condition has been identified that's preventing your access to this service.” If you see this message, please try to sign-in again later. If you continuously receive this message, this means that you won’t be able to use the online Child Tax Credit Update Portal. Instead, you can call the telephone number on the letter you received from the IRS telling you that you may be eligible to receive advance Child Tax Credit payments (Letter 6416 PDF). When you call, you’ll need to answer questions to verify your identity with the customer service representative.
1 coin
Kevin Thoman
•Mark I keep getting the same error code for two days now but I am able to sign in with ID me to get into my social security account. So this is not a problem with ID mean it appears to be a problem with the IRS and their website and hopefully everything will get back to normal is coming week
1 coin
Tom Maxon
•To all those having trouble reaching a human at the IRS. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/wMf29SmRU-I
1 coin
Mark Crews
I don’t have CTC
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Todd Brown
•Sorry just assumed. Did you recently verify your identity?
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Mark Crews
•Yes within the least month or so
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Mark Crews
•Past*
1 coin
Todd Brown
•Something in the system hasn’t caught up yet then. Call and ask an agent with the IRS. They should be able to help. If you want your hold time reduced and a guaranteed call with an agent I would recommend selecting the IRS line and pressing call now above.
1 coin
Mark Crews
I just want to view my and I’m verified with already…. I had and it worked without a hitch, yet when trying to use it for the irs I keep getting that code
1 coin
Todd Brown
•Yeah not sure why you’re getting that. I would recommend calling to speak to an agent.
2 coins
Mark Crews
•At the irs or
1 coin
Robert Arthur Gutierrez
I’m trying to get an IP Pin # and I keep getting the error code 8028 why
1 coin
Todd Brown
•If you’re having issues getting an IP pin online you can also fax in an application. If you would like to get a IP pin this is the application to print, fill out and fax to IRS. This prevents anyone else from filing for you. Form 15527: https://www.irs.gov/pub/irs-pdf/f15227.pdf Submit this by FAX Include a cover sheet marked ‘Confidential’ FAX this form to: 855-807-5720
1 coin
Thomas Mccray
I signed in my idm in it said error -8028 but it said my was accepted but I been waiting 4 months should I be worried?
1 coin
Leilani Gutierrez
If you haven’t received any letter during those 4 months, definitely suggest following up and speaking and an agent. Don’t wait any longer! Here is a $5 discount link for your first call using Claimyr. https://join.claimyr.com/be256b
1 coin
Mike C
I have been waiting for since March (2021 taxes) and have been checking for 9 months. I checked the IRS site around Thanksgiving and started to get the 8028 error message. To my surprise yesterday, I finally saw the sent message via "Where's my " and it will be deposited on 12/21. I am still getting the 8028 message however on the IRS.gov site. Hope this is helpful to some.
2 coins
Tom Maxon
•Thanks, Mike. This is helpful!
2 coins
Mike C
•I can't speak on behalf of all but coincidental the error started to happen around the time activity remedied against my claim. Some additional info for those awaiting refunds and getting this error. I changed jobs in 2021, maxed out social security contribution from both companies (so I was owned a for that). I did receive small child tax credit payments and did take out a small distribution from a 529 for one of my children. All of this appeared on my transcript when I was able to view. Not sure about everyone else but I had a few things on mine that I assume needed more review from the IRS.
1 coin
Tom Maxon
To all those having trouble reaching a human at the IRS. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/wMf29SmRU-I
1 coin
Lorenzo McCormick
I've been dealing with error 8028 for weeks now when trying to access my tax transcripts. It's frustrating because I'm already verified with and can access other government services without issues. Has anyone found a reliable workaround besides calling the IRS directly? The wait times are brutal and I just need to check my transcript status. Any recent success stories would be appreciated!
0 coins
Zainab Omar
•I'm experiencing the exact same issue! Been getting error 8028 for about 3 weeks now trying to access transcripts, even though my verification is working fine for other services. From what I've read in this thread, it seems like there might be some backend processing delays on the IRS side that don't sync up properly with verification. @Mike C mentioned that his error persisted even after his was processed, so it might just be a waiting game unfortunately. I m'going to try the phone number approach that @Todd Brown suggested rather than deal with the regular customer service wait times. Let me know if you find any other solutions!
0 coins