


Ask the community...
I had the exact same transcript access issue for 3 years straight. Filed on January 24th this year and couldn't access transcripts since 2021. Called the dedicated transcript hotline (different from the main IRS line) at 800-908-9946 exactly at 7:00am on a Tuesday, waited 42 minutes, and finally got it resolved. The agent explained that my account had a rare TC 971 action code with a -X freeze that was preventing transcript access but not affecting processing. Got my refund exactly 8 days after they fixed the transcript issue. Don't give up!
This tax season feels like being stuck in traffic with no GPS - you know you're on the right road, but have no idea when you'll arrive at your destination. I had a similar experience last year where I couldn't access transcripts and WMR was stuck. It turned out that my return was selected for a "silent audit" - they were verifying my education credits without telling me. The strange thing was, once I got through to an agent who could actually see what was happening, the issue was resolved within days. It's like the IRS is a massive library where only certain librarians know where specific books are shelved.
Did anyone have their return accepted but then have it disappear completely from WMR? Mine was accepted on 2/23 and showed the first bar for about a week, then suddenly nothing - just says "We cannot provide any information about your refund." Really freaking out!
Per IRS Publication 5192, the "We cannot provide any information" message occurs in several scenarios: (1) The system cannot match your identity verification information, (2) Your return is being processed in a different system than WMR checks, or (3) Your return has been selected for additional verification. This is not necessarily indicative of a problem with your return, but rather a limitation of the WMR system's integration with all IRS processing channels.
OMG I FEEL THIS SO MUCH! š© I was in the exact same boat last year and was pulling my hair out checking WMR every morning. What finally worked for me was checking my transcript instead of relying on WMR. The transcript updated a full week before WMR did! I got my refund exactly 28 days after filing even though WMR never showed more than one bar until after the money was already in my account. Hang in there - the system is frustrating but it does work eventually! šŖ
I'm not entirely convinced these 'as of' dates are meaningless... my experience suggests there might be some connection to processing priority. Has anyone actually confirmed with an IRS representative that having an older date doesn't affect your place in line? Just wondering if we're all just repeating what we've heard without verification.
OMG I was JUST about to post about this same issue!! My 'as of' date has been stuck on September 2024 and I'm freaking out because I NEED my refund ASAP! Everyone here is being so helpful though! I'm going to try claiming that missing payment on my return right away!
When I was in this exact situation with medical bills piling up, I got tired of the vague answers from regular IRS agents. I used Claimyr.com to connect with a higher-level IRS agent who could actually see the specific hold on my account and gave me a real timeline. According to the IRS website, they're still processing returns from January, so you might be waiting a while without intervention: https://www.irs.gov/refunds. Claimyr got me through to someone who could actually help rather than just tell me to wait.
I wouldn't keep calling unless something changes. Last year I called every week for a month and got the exact same response each time. It's frustrating, but they really don't have more information than what they've already told you. The system is just slow. My experience has been that once they say "everything looks good" it usually comes within 2 weeks, but calling again won't speed it up.
Zara Ahmed
Tbh I don't think any of these services actually help. IRS works on their own timeline no matter what. I've used CK, TT, and HR Block over the years and literally zero difference in processing time. It's all marketing. WMR and transcripts tell you everything you need to know w/o paying extra $$$. Just wait another biz day and you'll prob see your $.
0 coins
StarStrider
I was in your exact situation yesterday. Deposit date of 3/15, nothing in my account all morning. I was about to post here when the money showed up at 3pm. Banks process ACH transfers throughout the day, not just at midnight. Give it until end of day before worrying. So glad I found this thread instead of stressing all day like I did!
0 coins