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UPDATE: ID Verification Issue - System Only Asking for 2024 Info When It Needs Both Years

UPDATE: I thought I might share my somewhat unusual verification experience, in case it helps others in a similar situation. I initially filed around 1/30/24, and it was accepted approximately 2/3/24. Since then, I've had blank transcripts and my return has been seemingly stuck in the "still being processed" status. I decided to perhaps call in last Thursday to check on everything, and was informed that I needed to verify my identity and that they had sent a letter out on 3/7/24. I received my verification letter on 3/14/24 and completed the online verification that same day. I received what appeared to be a confirmation that the verification was completed successfully. To be thorough, I called this morning to confirm everything was properly processed, and interestingly, I was told that my verification didn't fully process on their end. Apparently, the system has been experiencing some technical issues and only requesting 2024 information during the online verification process, when it should actually be requesting both 2023 and 2024 information. The representative was kind enough to verify me via phone, so now I'm hopefully fully verified and my return can be processed properly. If you've recently verified online and were only asked to provide 2024 return information, it might be worth calling to make sure your verification was fully processed! The representative also mentioned that once you're verified, you probably shouldn't check WMR or anything for about 3 weeks after verification (if you haven't received your funds by then). Interestingly, she noted that many people were being flagged for verification because they were checking transcripts and similar information before their refund was processed, which apparently triggers potential fraud alerts in their system. šŸ¤” I apologize for the somewhat lengthy post, but I thought this information might be helpful to others in a similar situation.

Jayden Reed

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I need to share a cautionary tale here. I verified online on February 27th (exactly 23 days ago), thought everything was fine, and waited patiently. After seeing posts like this, I called yesterday and discovered my verification had NEVER processed correctly. The agent told me that approximately 42% of online verifications since February 1st have been affected by this glitch. After verifying by phone, she told me to expect my refund within 9 business days. If I hadn't called, I might have been waiting indefinitely. The system won't notify you if your verification fails!

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42% failure rate? That's a massive system problem. IRS should send notices to everyone affected.

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Nora Brooks

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For anyone dealing with this issue, I created a timeline based on my experience and what I've seen from others: 1. If you verified online between January 29, 2024 and March 15, 2024, and were only asked about 2024 information, your verification likely didn't complete properly 2. After calling and completing phone verification, most people are seeing transcript updates within 2-5 days 3. Refunds are typically being issued 5-9 days after successful phone verification 4. The IRS updated their system on March 16, 2024 to fix this issue for new verifications, but they're not automatically fixing previously affected accounts Hope this helps others navigate this frustrating situation!

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Noah Irving

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Is TurboTax's estimate reliable? I'm worried now. I just filed last week. Used TurboTax too. Got the same 5-day early option. Should I be concerned? Everyone's talking about transcripts. Never checked mine before. Is it really that helpful?

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Madison King

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My situation was almost identical to yours last year, but I was expecting a much smaller refund. Filed with TurboTax on February 18th, got state back in about a week, federal took until April 2nd. The 5-day early option through TurboTax didn't make any difference for me compared to friends who didn't choose it. Their processing time was about the same as mine. If you're budgeting around your refund, definitely plan for it to take longer than they estimate.

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Julian Paolo

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Transcripts show actual IRS processing status. WMR only shows three basic stages. Your transcript will tell you if there's a review, verification, or other hold. It will also show if a refund has been scheduled. You need to create an account on IRS.gov to access it.

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Ella Knight

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You should check the IRS2Go app right away! Sometimes it updates before the website does. According to the IRS Refund Status page (https://www.irs.gov/refunds), they're still processing many February returns. The 21-day normal processing time doesn't always apply during peak season. If it's been more than 21 days since you e-filed, you should definitely call them at 1-800-829-1040, but be prepared to wait a long time. Check your transcript ASAP to see if there are any hold codes!

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Debra Bai

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Here's what I recommend based on my experience: Step 1: Create an account on IRS.gov if you haven't already Step 2: Access your tax transcript (account transcript specifically) Step 3: Look for code 150 (tax return filed) Step 4: Look for code 846 (refund issued) - this is what you're waiting for Step 5: If you see codes 570/971, there might be a review happening This approach gives you much more detailed information than the basic "Where's My Refund" tool. I was frustrated with the lack of information until I learned how to read my transcript properly. The transcript updates more frequently and shows exactly what's happening with your return.

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Wow, this is super helpful! It's like having a roadmap through the IRS maze. I've been budgeting down to the penny waiting for my refund and this kind of specific guidance is exactly what I needed. It's like the difference between "your package is shipping" and actually being able to track it every step of the way. Going to check my transcript right now!

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Laura Lopez

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Fwiw, my state (CA) and fed refunds were completely diff timelines. Got state super fast (like 8 days) but fed took forever (37 days total). The WMR tool was stuck on the first bar the whole time, but my transcript had all the deets. Had a mini heart attack when I saw code 570, but turns out it was just normal processing. Nothing to do w/ state refund timing tho - totally separate systems.

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Had this exact issue. Called IRS after 4 weeks. They confirmed check was actually mailed. Started payment trace. Check arrived next day. Sometimes system updates before physical mailing occurs. Be patient. Almost there. Keep checking informed delivery.

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Has anyone else noticed that the IRS seems to say checks are "mailed" before they actually hand them over to USPS? My refund was supposedly mailed on February 24th but didn't arrive until March 18th! I checked informed delivery every single day and was getting so anxious. Should I call them to ask what's happening? What if it got lost? How long should I wait before panicking?

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Salim Nasir

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Thank you all for the helpful information! I will wait until April 9th (4 weeks) before taking further action. I didn't know there was such a big gap between when they say it's mailed and when it actually arrives.

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I went through this exact verification process in February. Called for 2 weeks straight with the same message. What finally worked was calling the main IRS customer service line (1-800-829-1040) instead of the verification-specific number. When prompted by the automated system, I selected options for "tax filing questions" rather than "verification" which routed me to a general agent. That agent was able to transfer me directly to the verification department, bypassing the overloaded verification queue. This worked on my first attempt after countless failed calls to the verification line.

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Maya Lewis

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The verification backlog right now is worse than any time since 2021. Most people are waiting 3-4 weeks compared to the normal 7-10 days. If you need your refund urgently, you should consider contacting your local Taxpayer Advocate Service office - they can flag your verification for expedited processing if you can demonstrate financial hardship (like pending eviction, utility shutoff, medical bills). The verification queue is processed in batches every Tuesday and Thursday, so check your transcript on Wednesday and Friday mornings for the best chance of seeing updates.

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