How long for DEO child support withholding to reach CS office? Payment delay issues

There's definitely a processing delay with child support deductions from DEO. When I was on unemployment last year, it took about 4-5 weeks for the first payment to hit my ex's account. After that initial delay, it was more regular but still took about 10-14 days from when it was withheld to when it appeared in the child support system. The CS enforcement office has to process what DEO sends them, which adds to the delay. I recommend checking with the Child Support Program directly at 800-622-KIDS (5437) to see if they show any pending payments in their system.

the money prob goes to the state first then to her might takes 2 weeks or more... DEO systems r always slow

I went through this exact situation in January. The first child support payment from my unemployment took almost 5 weeks to reach my child's mother. The problem is that there are multiple systems that don't communicate well: 1. DEO takes the money from your benefits 2. DEO sends it to the Florida State Disbursement Unit (SDU) 3. SDU processes it and sends to the recipient Each step has delays. What worked for me was calling the Florida Child Support Program (not DEO) and asking them to check if payments were showing as "pending" in their system. If they see pending payments, at least you know the money left DEO and will eventually reach your ex. After the first payment finally went through, subsequent payments took about 7-10 business days to reach her.

my payments to my ex took almost 2 months to start showing up and then they came in a big chunk all at once. deo is terrible at communicating with child support enforcement. my ex thought i was lying about being on unemployment until that lump sum hit.

I had trouble with this too and couldn't get answers from either DEO or child support office. I finally got through to someone at DEO who explained everything by using Claimyr. It's this service that gets you past the busy signals and connects you to an actual DEO agent. You can check out how it works at claimyr.com or this video explains it: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj When I finally got through, the DEO agent told me they submit child support withholdings to the state office in batches twice a month! So depending on when your payments fall, it could be sitting at DEO for up to 2 weeks before even being sent to the child support system. After that, CS takes another 5-10 business days to process. The agent was able to confirm exactly which payments had been sent to CS and which were still pending at DEO.

HAS ANYONE TRIED CONTACTING YOUR STATE REPRESENTATIVE'S OFFICE?? When I had issues with my child support withholding last year, I was getting the runaround from DEO for WEEKS! I finally emailed my state rep's office and they have staff dedicated to helping with state agency issues. They got in touch with both DEO and the child support office for me and suddenly - MIRACLE! - my ex started receiving payments within 3 days. Sometimes you need to go above these broken agencies!

One thing that might help in the meantime - I took screenshots of my CONNECT payment history showing the child support deductions and texted them to my ex. This at least proved I wasn't lying about the money being taken out of my benefits. You can access this by logging into CONNECT and going to "View and Maintain Account Information" then "Payment History." It clearly shows each deduction for child support. Might help reduce some tension while waiting for the system to catch up.

My sister works for child support enforcement (not in Florida though) and she says they always tell people to expect 30-45 days for the first payment to process when it comes from unemployment benefits. Something about how the systems interface or don't interface properly. Just FYI.

Update for anyone else finding this thread with the same issue: I checked with my case from last year, and the exact timing was 37 days from my first unemployment payment with child support withheld until it appeared in my ex's account. After that, it was consistently 12-14 days for each subsequent payment. The system is frustratingly slow, but it does eventually work. Also worth noting - when the payments finally started, they came individually (not as one lump sum), but several showed up on the same day since they were all backlogged in the system.