DEO only released one week payment while holding the other - what happens to held week?
I'm totally stressed about my husband's unemployment situation. He got approved for Regular Unemployment (not PUA) and claimed two weeks last Friday. The weird thing is DEO only released payment for one week ($275) and the other week shows $0 with 'on hold' status in CONNECT. This happened once before in early 2025 and they randomly mailed his waiting week payment as a paper check instead of direct deposit. We're so confused about what happens with this second week this time. Will they mail it separately each time? Is it just gone? Is this normal? The CONNECT dashboard is so confusing and the one payment we got went through direct deposit like normal. Has anyone dealt with this 'one week paid, one week on hold' issue before?
16 comments
Nia Thompson
OMG this happened 2 me also!! The hold week is prob waiting for adjudication. They do this alot when they need 2 verify something with ur hubby's claim. did he get any messages in his inbox saying they need more info?
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Luca Esposito
•No messages in his inbox at all! That's why we're so confused. It just says 'on hold' with no explanation. Do you know how long adjudication usually takes? We're counting on that money.
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Mateo Rodriguez
This is a common issue with Florida's DEO system. When one week shows as "on hold" while another is paid, it typically means one of several things: 1. There might be a work search verification issue for that specific week 2. They could be reviewing eligibility for just that week (maybe earnings were reported?) 3. Sometimes it's a system flag for random verification Check your husband's CONNECT account under "Determinations, Pending Issues and Decision Summary" to see if there's any fact-finding or adjudication pending. If there's nothing there, call DEO directly to ask about the specific hold reason. The previous paper check situation was likely your waiting week being released after a determination was made. This situation sounds different.
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Luca Esposito
•Thank you! We checked that section and there's nothing showing up under pending issues. No fact-finding either. So frustrating! We'll try calling them, but it's impossible to get through...
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Aisha Abdullah
Had the exact same issue last month! For me, the week on hold ended up being released about 10 days later. They were verifying my work search activities even though I didn't get any notification about it. When I finally got through to a DEO agent, they explained the hold was an "automated review" and nothing I needed to worry about. If you need to reach DEO quickly without the constant busy signals, I used Claimyr (claimyr.com) to get through. They have this system that holds your place in line and calls you when an agent is available. Saved me hours of redial frustration. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj The agent told me sometimes weeks go on hold randomly for system checks, and as long as everything is in order with the claim, it will release automatically.
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Ethan Wilson
•Is Claimyr legit? I keep seeing ppl mention it but im suspicious of any service that says they can get u thru 2 DEO when nobody else can... How much did u pay?
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NeonNova
My held week payment showed up as a paper check in my mailbox with zero explanation. DEO is weird like that sometimes. Just keep an eye on your mail for a couple weeks.
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Luca Esposito
•That's so strange! Did they ever update the status in CONNECT or did it just stay as 'on hold' even after you got the check?
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Yuki Tanaka
THE DEO SYSTEM IS BROKEN BY DESIGN!!! They deliberately put random weeks on hold to delay payments and save money. I've been dealing with this garbage for MONTHS!! Even when you call they give different answers every time. One agent told me the hold was for "income verification" then another said it was for "work search review" and a third said it was a "system glitch" - THEY DON'T EVEN KNOW! If your husband answered ANYTHING slightly different on his two weekly claim forms, that can trigger a hold. Did he report any income on one week but not the other? Did he apply to 5 jobs exactly each week? ANY tiny difference can cause this! My advice - keep calling until you get someone who actually knows what they're doing (maybe 1 in 10 agents). The DEO is a MESS and they DON'T CARE about our suffering!!
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Luca Esposito
•He reported exactly the same for both weeks - no income and all 5 work searches each week. This is ridiculous! I'm so sorry you've been dealing with this for months. How do you manage to get through on the phone at all?
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Carmen Diaz
just wait it out. my husband had weeks on hold then they all came through at once like 3 weeks later. deo systems suck but they eventually pay what they owe.
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Luca Esposito
•That's somewhat reassuring, thanks. We just hate the uncertainty of not knowing when/if it will come through.
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Mateo Rodriguez
I wanted to add one more thing - check if your husband's claim is near the end of his benefit year. Sometimes when you're approaching the end of your benefit year, the system will put weeks on hold as part of a re-verification process. This is actually more common than many people realize. Also, if this continues to be an issue, you can request monetary reconsideration through CONNECT. Go to: 1. Determination, Pending Issues and Decision Summary 2. Click on the relevant determination (if there is one) 3. Select "Request Monetary Reconsideration" This sometimes prompts the system to review held payments faster.
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Luca Esposito
•His benefit year just started in January, so I don't think that's the issue. But I'll definitely try the monetary reconsideration option - didn't know about that! Thank you for the detailed help.
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Nia Thompson
update?? did u ever get the payment?
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Luca Esposito
•Actually yes! You won't believe this but the payment just showed up on his Way2Go card this morning - a full 3 weeks after it went on hold. Still shows 'on hold' in CONNECT though. The system is so messed up! Thanks everyone for your help!
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