So glad you got it sorted out! That's exactly what I was hoping would happen when I mentioned Claimyr. The fact that DEO admitted there was a "glitch in their system" is both infuriating and sadly typical - how many people probably missed their hearings because of this same issue? At least now you have everything you need to prepare properly. Make sure to submit those tax forms and pay stubs at least 24 hours before the hearing like the instructions say. Good luck with your appeal!

This is exactly why DEO's system is so broken - "glitches" that prevent people from getting proper notice of their hearings should be unacceptable. I'm glad you were able to get through and get the information you needed, but it's really concerning how many people probably miss these hearings through no fault of their own. For anyone else in this situation, document EVERYTHING - take screenshots of your CONNECT account showing the hearing date, save any emails or correspondence, and if you do get through to someone who admits there was a system error, ask them to email you confirmation of that conversation. This kind of documentation can be crucial if you end up needing to file additional appeals later. The fact that you had to pay a third-party service just to reach your own state agency is ridiculous, but I'm glad it worked out in the end!

I see you're getting great advice from everyone here! Just wanted to add one more thing that might be helpful - if you do end up needing to call DEO to reopen those weeks, have a pen and paper ready when you finally get through to an agent. They'll often give you reference numbers or specific instructions that you'll need to follow up on later. I made the mistake of not writing down important details during my call and had to call back (which meant waiting in phone queue hell all over again). Also, if the agent tells you they're reopening your weeks, ask them approximately when you should see them become available in CONNECT - sometimes there's a delay of a day or two. The fact that you kept track of your work searches puts you ahead of a lot of people who run into trouble later. Fingers crossed you can get everything sorted out smoothly!

Hey Zainab! I just went through something similar a couple months ago and wanted to share what worked for me. First off, yeah the $600 thing has been gone for years - that was the FPUC during COVID. Florida's current max is around $275/week depending on your wages. For your July weeks, you should still be okay if you file soon! I was able to claim weeks that were about 12 days past their end date without having to call DEO. The system will either show them as "Not Requested" (good) or "Disqualified" (need to call). One thing that really helped me was using the CONNECT mobile app instead of the website when I kept getting errors. Sometimes it's more stable, especially if you're having browser issues. And definitely try that 7am login time everyone's mentioning - made a huge difference for me. Also, since you mentioned keeping track of work searches, make sure you have the employer contact info and dates ready. DEO wants pretty specific details for each of your 5 weekly contacts. I got audited last year and they wanted to see everything! Good luck getting it sorted out - this community has been a lifesaver for navigating all the DEO headaches!

I'm dealing with something similar right now! Filed my extension application 8 days ago after DEO only paid me for 1 week out of 2, and I'm still waiting. The whole system seems designed to create these random delays and confusion. At least you got the confirmation email - that's a good sign that it went through properly. Keep us updated on how long it takes to resolve, because I'm getting anxious about my own timeline. Really hoping they backdate the payment to when it was originally due!

This whole situation is so stressful! I'm going through something very similar - DEO paid me for only one week when I claimed two, and now they're telling me to apply for an extension even though I still have a balance left. Reading through everyone's responses here has been really helpful though. It sounds like this is just how their system works at certain points in your claim, which is confusing but at least there's a solution. I'm going to follow the advice about applying for the extension right away and keeping detailed records of my work searches. Has anyone had experience with how long the backpay takes once the extension gets approved? I'm really hoping they don't make us wait weeks for money that should have been paid on schedule.

I'm in a somewhat similar situation right now - been waiting 5 weeks for adjudication after my former employer (a small retail store that laid me off) apparently never responded to DEO's requests either. My fact finding status has been flip-flopping between "completed" and "in progress" for the past two weeks. It's so frustrating because I'm actively job searching but those missing benefit weeks are putting me behind on rent. Reading through everyone's experiences here, it sounds like this employer non-response issue is way more common than it should be. Has anyone had success getting their employer to actually respond after DEO reaches out to them directly?

I'm dealing with something very similar right now - been in adjudication limbo for 4 weeks after my previous employer (a local gym that shut down permanently) never responded to DEO's fact finding requests. Like you, my status keeps changing from "completed" to "in progress" and back again, which is so confusing and stressful. I haven't started a new job yet but I'm actively interviewing. Reading through all these responses, it sounds like this employer non-response issue is way more widespread than it should be. It's really encouraging to hear that you found new employment though - that has to take some pressure off even while you're still waiting for those back benefits. Did you happen to save any documentation from when your restaurant closed? I'm wondering if having proof of the business closure might help speed up the process since there's clearly no way they can respond if they're not operating anymore.

I feel your pain - I was in the exact same situation last month with my claim stuck in adjudication for over a month. What finally worked for me was calling at exactly 7:30am when they open AND having my local state representative's office call on my behalf the same day. The combination seemed to work because I got a call back from DEO within 48 hours. Here's what I learned: sometimes the "pending adjudication" status can be caused by something as simple as a mismatch in your employment dates or a missing employer response. The phone rep was able to see notes in my file that weren't visible in CONNECT and walked me through exactly what was holding up my claim. Don't give up! The system is frustrating but there ARE real people there who can help. Try the PIN reset trick that Isabella mentioned - that's genius! And definitely reach out to your state rep's office as backup. They have direct contacts at DEO that can sometimes bypass the phone queue entirely. Hang in there - you're not alone in this struggle!

I finally got through last week after trying the PIN reset trick mentioned here! Waited only 12 minutes instead of hours. The agent was super helpful and discovered that my employer had submitted conflicting information about my separation date, which was causing the adjudication delay. She was able to see exactly what documents they had on file and what was missing. Here's what she told me that might help others: if your claim shows "pending adjudication" for more than 4 weeks, there's likely a specific issue that needs to be resolved - not just waiting for review. Common causes are employer disputes, ID verification problems, or incomplete work search requirements. The phone reps can actually see detailed notes about what's holding up your case that don't show in your CONNECT portal. My advice: definitely try the PIN reset option when calling, have your claimant ID and employment history ready, and ask specifically "what documentation or information is missing from my file?" Don't just accept "you have to wait" as an answer - push for specifics about what's causing the delay. Good luck!