UI Portal Issues: Need Help Reconnecting Call After Refund Attempt

I found a way to solve UI portal refund connection issues, watch this: https://www.youtube.com/watch?v=1BEAYxklLxI

Ugh, the UI portal is such a nightmare. I've been trying to get through for weeks. Good luck!

Have you tried calling early in the morning? I heard that's the best time to get through.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Ize0EkN4HDI

Here's what I've learned about dealing with UI portal issues: • Always document everything. Take screenshots, write down call times, and get agent names if possible. • Use multiple contact methods. Try the portal, phone, and even snail mail if necessary. • Be persistent but polite. The agents are often overwhelmed too. • Check for any system maintenance schedules. Sometimes issues are due to updates. • Join UI-focused Facebook groups or subreddits. Other users often share helpful tips. • Consider reaching out to your local representative. They sometimes can escalate issues. Hope this helps! Hang in there, OP.

have u tried turning it off and on again? 🤣

I'm in the same situation. It's so frustrating when you need help and can't get through. The system is broken.

Anyone else notice the portal seems to crash more often during peak hours? Maybe try late at night?

Pro tip: if you get through to someone, ask for there direct extension. It's saved me so much time.

Unpopular opinion: maybe if we all stopped calling for every little thing, it would be easier to get through for real issues...