Stuck in payment limbo: Wrong department transfer & refund struggle. Any tips?

Ugh, I feel your pain! I've been in the same boat before. It's like they purposely make it difficult to get any help. Have you tried calling again and specifically asking for the payments department?

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Have you tried reaching out on social media? Sometimes tweeting at them or messaging on Facebook can get a quicker response.

This is why I always use a credit card for payments. It's so much easier to dispute charges if something goes wrong.

I work in customer service (not for this company tho). Here's what I'd recommend: 1. Document everything. Write down who you talked to, when, and what they said. 2. Ask for a supervisor if the first person can't help. 3. Be polite but firm. Explain your situation clearly. 4. If all else fails, file a complaint with the Better Business Bureau. Hope this helps! Good luck!

lol welcome to customer service hell 🤡 where the hold music never ends and the departments are made up