Transferred to wrong dept for payment plan - never called back. Tips to reach right person?
I just tried to call about setting up a payment plan, but I got transferred to the wrong department. They never even called me back! Has anyone else had this problem? It's so frustrating trying to get through to the right person. Any tips on how to actually reach someone who can help with payment plans?
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Marilyn Dixon
Ugh, I feel your pain! I've been trying to set up a payment plan for weeks now. It's like they're purposely making it difficult 🙄 Have you tried calling first thing in the morning? I heard that's when the lines are less busy.
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Dominique Adams
Thanks for the tip! I'll give that a shot tomorrow. Fingers crossed I don't get transferred to Mars or something 🚀
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Louisa Ramirez
Morning calls are hit or miss tbh. I've had better luck calling right after lunch. Less hangry agents maybe? 😂
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TommyKapitz
Pro tip: I found a way to actually get someone on the phone without waiting for hours. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Check out this video for more info: https://youtu.be/XbqD8mexcoQ
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Angel Campbell
Sounds too good to be true. Is this legit? Has anyone else tried it?
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TommyKapitz
I was skeptical at first too, but it really did work for me. Saved me hours of frustration.
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Payton Black
20 bucks tho? Thats kinda steep just to talk to someone...
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TommyKapitz
I get it, but for me, it was worth it to finally get my issue resolved. Time is money, ya know?
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Harold Oh
Have you tried using their online portal? Sometimes you can set up payment plans there without having to call in. Might be worth a shot!
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Amun-Ra Azra
lol welcome to the club. been trying to sort out my payment plan for 3 months now. at this point im convinced theyre just a bunch of clowns playing phone tag 🤡📞
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Summer Green
Same boat here. It's like they're trained in the art of transferring calls to nowhere 🏆
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Gael Robinson
Here's what worked for me: 1. Call exactly at 8:01 AM when they open 2. Press 2, then 1, then 4 in the menu (might be different for your specific issue) 3. If you get transferred, hang up and try again 4. Be super nice to the person who answers, even if you're frustrated 5. Have all your info ready - account number, payment history, etc. It took me a few tries, but I finally got through and set up my plan. Don't give up!
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Dominique Adams
Wow, thanks for the detailed guide! I'll definitely try this tomorrow morning. Appreciate you taking the time to write it all out!
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Edward McBride
This is gold 💯 Saving this for future reference!
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Darcy Moore
have u tried sending a carrier pigeon with ur payment plan request? might be faster than their phone system tbh 🐦💸
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Dana Doyle
LOL maybe we should all switch to smoke signals next 💨
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