Need help getting payment info from EDD - Any tips for reaching a real person?

Ugh, I feel your pain. I've been trying to get through for weeks now. It's like they don't want us to actually talk to anyone. 🙄

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Here's what I've learned after months of dealing with this: 1. Call early in the morning, like right when they open. 2. If you get put on hold, stay on the line no matter what. Sometimes they pick up after an hour or more. 3. Be super nice to the person who answers, even if you're frustrated. They're more likely to help. 4. Have all your info ready before you call so you don't waste time once you get through. 5. If one agent can't help, politely ask to speak to a supervisor. 6. Keep a log of who you talked to and when, in case you need to reference it later. Hope this helps someone! Good luck out there, we're all in this together. 💪

Has anyone tried reaching out on social media? I've heard some people have had luck getting responses that way.

im so fed up with this whole system. been trying to get info on my payment for MONTHS. feels like were just numbers to them, not real people with bills to pay. 😡

Pro tip: If you have a complex issue, write it down before you call. That way, when you finally get through, you can explain everything clearly without forgetting important details.

Anyone else notice that the hold music is like, the same 30 second loop over and over? I swear it's designed to make us hang up 😂