
Ask the community...
As someone who works in banking (not for the company you're dealing with), here's some advice: 1. Try early morning calls, right when they open. Less wait time. 2. Have all your documents ready - ID, proof of address, initial deposit info, etc. 3. Be patient with the rep - we're often understaffed and overworked. 4. If online opening is available, it's usually faster. 5. Consider setting up a preliminary account online, then calling to finalize details. 6. If you're having persistent issues, ask to speak with a branch manager or account specialist. 7. Keep a record of all your attempts and who you've spoken with. Hope this helps! Let me know if you have any other questions.
Wow, thank you so much for this detailed advice! I'll definitely try calling early tomorrow morning. Really appreciate you taking the time to write all this out!
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This is gold 💯 Saving this for later, thanks!
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Anyone else think its crazy we gotta jump through so many hoops just to give a bank our money? 🤔 The whole system needs an overhaul if you ask me.
Eh, it's annoying but I get why they have to be careful. Money laundering and fraud are real issues.
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I guess, but there's gotta be a better way that doesn't make honest folks suffer.
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Pro tip: if you have a complex issue, try to get it escalated to a tier 2 specialist. They have more authority to actually fix things.
Anyone else notice that the hold music is always the same? I swear I hear it in my nightmares now 😂
Omg yes! I could hum that tune in my sleep. Make it stop! 🎵🔇
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Plot twist: it's actually a subliminal message telling us to give up and go away 👀
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Has anyone had luck with the online portal? I've been trying to update my info there but keep getting error messages 😤
The online portal is a joke. I gave up and just started calling. At least you can talk to a real person that way (if you ever get through lol
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Try clearing your browser cache or using a different browser. Worked for me when I was having issues.
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Quick question - does anyone know if there's a way to expedite a claim? My benefits are about to run out and I'm getting desperate.
I don't think there's an official way to expedite, but explaining your situation to a rep might help. They can sometimes flag urgent cases.
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In the same boat here. Let me know if you find anything out!
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Pro tip: if you're having trouble getting through on the phone, try calling the employer line and then asking to be transferred to claims. Worked for me!
Isn't that kinda unethical tho?
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desperate times call for desperate measures 🤷♂️
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guys i just got off the phone with edd and they said theres a glitch in there system affecting alot of claims filed in the last 2 months. there working on fixing it but no eta. might explain the delays
anyone else feel like were playing a game of 20 questions with these people everytime they need more info?
More like 100 questions 😂 And you never know if you're winning or losing!
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Have you checked your online account? Sometimes they post messages there with more details about what they need. Might give you a better idea of how to respond.
Good idea, I'll take a look. Thanks!
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Pro tip: keep a detailed log of all your calls, including dates, times, and any info you get (even if it's just 'couldn't get through'). It might help if you need to escalate your case later.
This is solid advice. I did this and it helped when I finally got through. The rep appreciated having all the info ready.
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Have you checked your online account? Sometimes they update info there without actually contacting you. Might be worth a look if you haven't already.
Good idea, I'll double-check. But last time I looked, it was pretty outdated. 😕
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Anyone else notice how the SDI system seems to be getting worse? I swear it wasn't this bad a few years ago. Budget cuts? Or just more people applying?
I heard they're understaffed and using an outdated computer system. Classic government efficiency 🙄
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It's probably a combination of everything. More claims due to COVID, budget issues, old tech. Perfect storm of suck.
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Unpopular opinion: sometimes these delays are actually due to employer errors. Make sure your employer submitted all the required info correctly. I found out my boss messed up some dates which held up my claim for weeks.
This!!! My HR dept royally screwed up my paperwork. Always double check with your employer!
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Idk if this helps, but I've had some luck reaching out to my local assembly member's office when I couldn't get through to EDD. They have special channels and can sometimes expedite things.
plot twist: what if u just pretend the first claim never happened and file the new one anyway? 🤔 jk dont do that lol
Bruh 💀
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Anyone else think its weird that we have to jump through so many hoops just to access our own info? like, im not trying to hack the pentagon here, just wanna see my claim status smh
Conspiracy theory: maybe they do it on purpose to save money 🤔
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Nah, never attribute to malice what can be explained by incompetence lol
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Hey OP, any luck getting this resolved? Curious to know what ended up working for you.
Still working on it. Tried the password reset but no dice. Might have to bite the bullet and use that calling service someone mentioned.
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Fatima Al-Suwaidi
Plot twist: maybe its time to learn Spanish 🤣🤣🤣
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Dylan Mitchell
Lol imagine if that was SDI's secret plan all along. Sneaky language lessons 😂
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Yuki Ito
Haha, might as well make the most of it! Duolingo, here I come 😅
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Sofia Morales
This happened to my cousin last month. Turns out someone had hacked his account and changed the settings. Might wanna check if there's been any suspicious activity on your account, just to be safe.
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Yuki Ito
Oh no, that's scary! I'll definitely look into that. Thanks for the heads up!
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Dmitry Popov
Woah, I didn't even know SDI accounts could get hacked. Time to change my password I guess 😬
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