SDI status update: Medical certification received? Can't get through on phone!

Ugh, I feel your pain. The SDI phone system is a nightmare. I spent hours trying to get through last week. Have you tried calling right when they open? Sometimes that works better.

Have you checked your online account? Sometimes they update the status there before you can get through on the phone.

I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Ize0EkN4HDI

Pro tip: If you can't get through on the main line, try calling your local SDI office directly. They're usually less swamped and can sometimes help with status updates.

Heres what I've learned from dealing with SDI for the past 6 months: 1. Persistence is key. Keep calling, even if you get disconnected. 2. Document everything. Write down who you talked to, when, and what they said. 3. Check your online account daily for updates. 4. If your doctor sent the certification electronically, it should be processed faster. If they mailed it, it could take weeks. 5. Don't be afraid to escalate to a supervisor if you're not getting answers. 6. Consider reaching out to your state representative's office if you're really stuck. They can sometimes intervene on your behalf. Hang in there, OP. The system is frustrating, but you'll get through it eventually!

have u tried faxing them? I know it sounds old school but sometimes it works when the phones are jammed

Im in the same boat. been waiting on my medical certification to be processed for weeks. This whole system is a joke. We pay into it our whole working lives and then when we need it, we cant even get basic info. Makes me so angry 😠

Hey OP, when did your doctor submit the certification? If it's been more than 10 business days, you might want to have them resend it. Sometimes they get lost in the system.

Plot twist: the SDI office is actually run by a bunch of hamsters on wheels. That's why nothing ever gets done 🐹🐹🐹