SDI won't process my last payment after sending paperwork 3 times - need help!
I'm having trouble getting my last SDI payment. I've had to send paperwork to SDI three times now because of mistakes made by my doctor's office. The last time, I got SDI to mail me the proper certification form. I filled it out and sent it via overnight delivery about two weeks ago. I've been trying to contact them to check on the status, but I can't get through. Has anyone else dealt with this? Any advice on how to make sure they received my form and are processing it correctly?
28 comments


Paolo Longo
Ugh, I feel your pain! 😫 I've been dealing with SDI for months now. It's like they're purposely making it difficult for us to get our benefits. Have you tried faxing your documents? Sometimes that works better than mailing.
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Keisha Taylor
•I haven't tried faxing yet. Do you know if they have a specific fax number for certification forms?
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Paolo Longo
•Yeah, its 1-855-341-0001. Make sure to keep the fax confirmation page as proof you sent it!
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Keisha Taylor
•Thanks so much! I'll give that a try if I can't get through on the phone.
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Amina Bah
I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ
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Oliver Becker
•Sounds too good to be true. Has anyone else tried this?
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CosmicCowboy
•I'm skeptical. How do we know this isn't just some scam?
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Amina Bah
•I get the skepticism, but it's legit. I was desperate and took a chance. Got through in about an hour. Way better than spending all day trying to call myself.
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Natasha Orlova
•Can confirm, I used it last week. Expensive but worth it if you're in a bind.
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Javier Cruz
Here's what I've learned from my SDI nightmare: 1. Always keep copies of EVERYTHING you send them. 2. If you mail anything, use certified mail with return receipt. 3. Call first thing in the morning, right when they open. 4. If you can't get through, try their online portal to send a message. 5. Be persistent! Don't give up! Hope this helps. The system is broken, but we gotta keep fighting. 💪
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Keisha Taylor
•Thank you for the detailed advice! I'll definitely start using certified mail from now on.
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Emma Thompson
•This is gold 👌 Wish I knew all this when I started my claim!
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Malik Jackson
have u tried contacting ur local assembly members office? they can sometimes help speed things up w/ SDI
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Isabella Costa
Bruh, SDI is a joke 🤡 I swear they lose our paperwork on purpose. I've been waiting 3 months for my claim to be processed. This system is rigged against us fr
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StarSurfer
•Preach! 🙌 It's like they want us to give up and not get the benefits we're entitled to.
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Ravi Malhotra
Pro tip: If you can't get through on the main line, try calling their auxiliary number at 1-866-658-8846. Sometimes it's less busy.
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Keisha Taylor
•Thanks for the tip! I'll give that number a try tomorrow morning.
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Freya Christensen
Have you checked your claim status online? Sometimes they update it there before they actually contact you.
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Keisha Taylor
•I tried, but it just says 'pending' with no other details. So frustrating!
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Freya Christensen
•Ugh, classic SDI move. Hang in there!
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Omar Hassan
I'm in the same boat, buddy. Been trying to get my final payment for weeks. It's like trying to nail jello to a wall 😅
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Chloe Robinson
LPT: If you're having trouble with SDI, document EVERYTHING. Keep a log of all your calls, who you spoke to, what they said. It'll help if you need to escalate your case later.
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Keisha Taylor
•That's a great idea. I'll start doing that right away. Thanks!
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Diego Chavez
Anyone else notice that SDI seems to be getting worse lately? I swear it wasn't this bad a few years ago. Budget cuts maybe?
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NeonNebula
•Yep, I've heard they're understaffed and overworked. Doesn't excuse the poor service, but might explain it.
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Anastasia Kozlov
•It's definitely gotten worse since COVID. They're probably still catching up.
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Amara Okafor
I'm dealing with something similar! After my third attempt sending docs, I started taking screenshots of everything in their online portal and keeping detailed records. One thing that helped me was sending a secure message through the SDI Online portal in addition to mailing/faxing - at least then you have a digital trail showing you contacted them. Also, try calling right at 8 AM when they open - I finally got through that way after weeks of busy signals. Don't give up, you'll get your payment! 💪
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QuantumQuest
•This is really helpful advice! I didn't know you could send secure messages through the online portal - I'll definitely try that along with calling at 8 AM sharp. Having a digital trail sounds like a smart way to cover all bases. Thanks for sharing what worked for you! 🙏
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