SDI claims they never received my medical form, but I have a receipt number. What now?

Ugh, I've been there. SDI's system is a mess. Have you tried calling them to explain the situation? Sometimes talking to a human can help sort things out.

This happened to me too! It turned out that there was a glitch in their online system. I had to resend the form and include a copy of my original receipt. It took a while, but they eventually sorted it out.

SDI is such a joke. They loose everything and then blame us for it. I swear they do this on purpose to delay payments. 🤬

Here's what you need to do: 1. Keep calling SDI until you get through. Be persistent. 2. When you do get through, explain the situation calmly and provide your receipt number. 3. Ask them to check their system thoroughly, including any pending or unprocessed submissions. 4. If they still can't find it, request that they open a case to investigate the missing form. 5. Get the name and ID of the representative you speak with, and ask for a reference number for your call. 6. Follow up with a written complaint, including all the details and your receipt number. 7. If all else fails, contact your local state representative's office. They often have liaisons who can help with SDI issues. Remember, document everything! Good luck!

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Have you checked your spam folder? Sometimes SDI emails end up there. Also, double-check the email address you provided them - a typo could explain why they're saying they never received it.

OP, any updates? Did you manage to get through to them?

I had a similar issue last month! My doctor's office submitted my medical certification online and I had the receipt number, but SDI kept saying they couldn't find it in their system. What worked for me was having my doctor's office call SDI directly and reference the receipt number while I was on a three-way call. Turns out there was some kind of technical glitch where online submissions weren't properly linking to claim files. The rep was able to manually locate and attach the form to my claim on the spot. Might be worth asking your doctor's office if they can make that call with you - sometimes they have better luck getting through than we do!