SDI claim pending - Called wrong number? Need help reaching correct department

Ugh, that sucks! I've been there too. The SDI system is such a mess. Have you tried calling early in the morning? Sometimes that works better.

Classic SDI move, sending people in circles 🙄 Have you tried checking your claim status online? Sometimes its more up to date then what the phone reps see.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Ize0EkN4HDI

Here's what you need to do: 1. Double-check you have the correct SDI number. It should be 1-800-480-3287. 2. Call right when they open at 8:00 AM. 3. If you get the 'call volume too high' message, hang up and immediately redial. 4. When you finally get through, ask for a 'tier 2' representative. 5. Be polite but firm. Explain your situation clearly. 6. If they can't help, ask to speak to a supervisor. 7. Keep a log of all your calls - date, time, rep name, and what was said. 8. If all else fails, contact your local state representative's office. They can sometimes intervene. Stay persistent! The system is frustrating, but don't give up. Good luck!

have u tried faxing them? I know it sounds old school but sometimes it works when the phones are jammed

I feel your pain, OP. Been dealing with SDI for months now. Its like they purposely make it difficult to get help. Hang in there!