Has anybody been having UI online account login issues where it is saying this when you try to log in? I am beyond frustrated and don’t know what to do and I won my appeal my certifications are there waiting for me to certify and I can’t, I can’t even certify over the phone it doesn’t let me! YES I HAVE called EDD many times through claimyr & I’ve talked to tier 1, tier 2, & even tech support & got NO WHERE! They are just running me around in circles! Literally!

Hello Felicia, so the first person I spoke with said that it was a tech related issue and they then gave me the number to the tech well when I got ahold of someone they said no it’s not a tech issue it’s an identity issue & gave me the number to the department that takes care of identity issues and they said no my identity has been verified since September it’s an address verification issue so I had to get ahold of edd again and then they said no that doesn’t make any sense cuz that’s why I was disqualified in the first place and I’ve sent in the correct docs for address verification and even won my appeal so that couldn’t be the issue so then he said I’ll go ahead and put in kind of like a support ticket of some sort is what I was thinking he meant and they would get back to me within a couple of days and nobody has called nor emailed nor texted so then I called edd again and they said oh ya others are having same issue just wait a day or so and try again and so I did and still same thing now it’s been about a month since I got my certifications and I can not do them. I hope they’re still there for me to certify if I ever get this resolved. I’m going to use claimyr again this morning when EDD opens at 8 so hopefully this time I’ll get lucky with someone who can actually help me. :/

Keep me posted:

Hey katelyn I was experiencing the same thing your talking about. Almost as if they were sending you around in circles to tier 1 tier2 and tech support. But what I’ve found out is that there is a different department which is above all the rest of the departments and it is called UN department. They are at the top of the totem pole and they are also responsible for responding to those “tickets/claims” that you said the one rep told you they were creating and to check back in on within a couple of days. But what they didn’t tell you was that when they put that request ticket on your claim it essentially is going to have your claim “combed thru with a lice comb” and if anyone small thing is not to “their” likings it will cause your claim to sit in a don’t pay status until they are able to proceed(indefinitely). I have waited and waited and the UN department is very difficult to deal with because I have yet to see a claim come out of their hands unscathed. Even after the claimant has won appeal and are identity verified / qualified /eligible. I plan to speak to them today if I discover anything further about the department I will update you on that information.

What's the best way to reach the UN department?

Thank you so much Austin, by chance do you have a number for them?

Thank you Felicia I will! :

Hi Issa you should either call EDD or stop by the local office so they can help

You may log in through explorer instead of Google Chrome.

Ok thank you so much

I was finally able to get logged on and certify! Thank you! EDD transferred me to tech support again and I finally spoke with someone helpful who simply said “oh your account has a block on it, I can take that off for you!”

Good to hear that.

My claim still has a balance last time I was paid was 09/05/2021 can I backdate my claim to get the remaining balance?

I still haven’t been paid…

Hi Zane! I'm new here but have been following this thread closely since I'm having similar issues. From what I've read, it seems like the account block issue that Katelyn had resolved might be more common than we think. I tried the browser cache clearing suggestion you mentioned - didn't work for me, but worth trying! Regarding the UN department that Austin mentioned, I'm really curious about that too. Has anyone gotten a direct number or transfer code for them? It sounds like they might be the key to resolving these stubborn login blocks that regular tech support can't seem to fix. The runaround between departments is exhausting - hoping someone here has found a way to cut through the red tape!

Hey Zane and Miguel! I'm going through the exact same nightmare right now. Been locked out for 3 weeks and it's driving me insane. I tried the browser clearing trick too - no luck. What's really frustrating is that each rep I talk to gives me a completely different story about what the problem is. One said it was a technical glitch, another said identity verification (even though I was already verified months ago), and the last one just told me to "wait it out." I'm definitely interested in learning more about this UN department Austin mentioned. Has anyone actually gotten through to them directly? At this point I'm willing to try anything - I've got weeks of certifications piling up and bills to pay!

Hey everyone! I just joined this group after dealing with login issues for 2+ months. Reading through this thread gives me some hope that there might be solutions. @Sunny Wang I totally feel your frustration about getting different answers from every rep - I ve'heard everything from system "maintenance to" account "under review to" try "again tomorrow. The" inconsistency is maddening! I m'really intrigued by what @Austin Laricsesy shared about the UN department. Austin, did you ever get through to them like you planned? And @Katelyn Carrasco congratulations on finally getting your block removed! Can you share any details about how the tech support person was able to identify and remove the block? Was there a specific phrase or request that worked? I m calling again'tomorrow and want to be as specific as possible about what I need them to check for. Thanks everyone for sharing your experiences - it helps to know we re not alone'in this mess!