EDD UI Online account lockout nightmare - can't file new claim after password reset

The EXACT same thing happened to me in January!! Their system is completely broken. I ended up being locked out of both accounts and couldn't file for almost 3 weeks while bills piled up. The problem is that EDD sometimes creates duplicate profiles in their system if you've ever had a previous claim years ago. When you call, half the reps don't even understand how their own system works.

This is actually a common issue with EDD's UI Online system. What's happening is your identity is linked to multiple accounts in their database. Here's what you need to do: 1. Don't keep trying the password reset on both accounts - that can trigger security flags 2. When you call EDD, specifically ask for a "technical account specialist" who can merge your accounts 3. Have both email addresses and your ID information ready 4. Make sure to mention you need the accounts merged, not just unlocked The regular tier 1 reps often can't help with this specific problem.

have u tried using a different browser? sometimes chrome doesnt work with edd site but firefox does. also clear ur cookies

I had this exact problem back in February. The issue is that EDD's system creates separate account records for different benefit years, and sometimes they don't link properly. You'll need to call their technical support line at 1-833-978-2511 (not the regular claims line) and request to speak with a Tier 2 specialist who can specifically merge your accounts and unlock the filing capability. When the automated system answers, press 1, then 2, then 4. This should route you to someone who can handle technical account issues rather than general claims questions. It took me about 6 calls to finally get through, but they fixed it in about 10 minutes once I reached the right person.

Getting through to EDD on the phone is nearly impossible these days! I was in a similar situation last month and found a service called Claimyr that got me connected to an EDD rep in under 20 minutes when I'd been trying for days. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Their website is claimyr.com - seriously saved me hours of frustration. When I finally got through, I specifically asked for the account specialist like others suggested here and they fixed the account merge issue right away.

the reps are SO RUDE!!! i swear they enjoy making us suffer. spend 2hrs on hold just to get someone who acts like ur bothering them when ITS THEIR JOB TO HELP US?!?! i'm still waiting for my claim from 6 weeks ago and everytime i call they tell me something different. system is rigged against us

Just an additional tip: When you do get through to EDD, make sure they update your contact email in BOTH systems before they merge the accounts. I've seen cases where people get their accounts merged but then don't receive important notifications because the communications are still going to an old/unused email address. Also, take detailed notes during your call - get the rep's ID number and ask them to annotate your account with what they did. This helps if you need to call back because the next rep can see the history.

did u try logout and back in? sometimes that fixes it for me

Update us after you call! Make sure to call early - their phone lines open at 8am and that's when you have the best chance of getting through without hours of waiting. If the first person you speak with isn't helpful, politely but firmly ask to speak with a supervisor or account specialist. Don't accept a promise that they'll 'put in a ticket' - these issues need immediate resolution by someone with the right system access.

UPDATE: Finally got this fixed! Called the technical support number at exactly 8:02am and got through after only about 20 minutes on hold. Asked specifically for a Tier 2 specialist who could help with account merging (had to insist when the first rep tried to just unlock one account). The specialist confirmed I had two separate accounts from different benefit years that weren't properly linked. She merged them, updated my contact info, and I was able to file my new claim immediately afterward! Thanks everyone for your help - especially the advice about asking for a technical specialist rather than regular claims support.