You are able to do call backs with so as much as it sucks it’s worth it get your so try again you’ll get through they offer 10 call backs so you should be good .
Literally they are the worst & have the worst people doing this. I haven’t been able to get ahold for months & finally I pay this $19.99 to talk to someone & the rude dude that I waited for 2 and a half hours for jus hangs up on me. This is a joke.
offers you call backs for free just check the test they send you after the call and request another call since yours were disconnected. I kept getting terrible employees I finally was blessed with one very nice guy who loved his job
I understand your frustrations, but the are overwhelmed, just be patient and be courteous and you will get the outcome you want or maybe get the ball rolling to get your claim resolved. Just saying the golden ticket treat others how you want to be treated.
To all those having trouble reaching a at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
Yes, I've had multiple EDD employees hang up on me too! It's incredibly frustrating when you've been waiting for hours just to get disconnected. I've found that sometimes calling early in the morning (like right when they open at 8am) gives you a better chance of reaching someone who's less overwhelmed. Also, I always try to stay calm and polite even when I'm angry - some reps seem more willing to help when you're not yelling at them (though I totally understand the urge to!). Has anyone else noticed certain times of day work better for getting through?
That's really good advice about calling right at 8am! I've been trying random times throughout the day and getting nowhere. The staying calm part is so hard though - by the time you finally get through after hours of trying, you're already frustrated before you even start talking to them. But you're absolutely right that being polite probably helps your case. I'm going to try the early morning strategy tomorrow and see if that works better than my usual afternoon attempts.
Yes, this has happened to me multiple times! It's so frustrating because you spend literally hours trying to get through, and then when you finally do, they just hang up without warning. I've had reps hang up when I asked to speak to a supervisor, when I questioned why my claim was taking so long, and once even when I was just trying to verify my identity. It feels like they have zero accountability. I've started taking notes of every call - the time, the rep's name if they give it, and what happened - just in case I need to escalate this somewhere. Has anyone had success filing complaints about this behavior?
That's a really smart idea to document everything! I wish I had started doing that from the beginning. I've also had reps hang up when asking basic questions about my claim status. One thing I learned recently is that you can actually file complaints through the EDD website under their "Contact EDD" section - there's a specific form for reporting poor customer service. I filed one last month after a particularly rude rep hung up on me, and while I haven't heard back yet, at least there's a paper trail. It's ridiculous that we even have to deal with this when we're already stressed about our benefits.
Tom Maxon
I found a way to solve EDD call hang-ups, watch this: https://www.youtube.com/watch?v=NsCzevzZGY4
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Sarah Huerta
Yes
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Syrus Nieves Brown
•Just now yea
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Denise Rankin
•Yes or say hold then it hangs up after hours of waiting
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Sarah Huerta
•You are able to do call backs with so as much as it sucks it’s worth it get your so try again you’ll get through they offer 10 call backs so you should be good .
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Destiney Johnson
Literally they are the worst & have the worst people doing this. I haven’t been able to get ahold for months & finally I pay this $19.99 to talk to someone & the rude dude that I waited for 2 and a half hours for jus hangs up on me. This is a joke.
1 coin
Sarah Huerta
•offers you call backs for free just check the test they send you after the call and request another call since yours were disconnected. I kept getting terrible employees I finally was blessed with one very nice guy who loved his job
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Destiney Johnson
•Thank you! I’m gonna see right now
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Sarah Huerta
•Check your text**
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Destiney Johnson
•Will do ty
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Adriana Luna
•I understand your frustrations, but the are overwhelmed, just be patient and be courteous and you will get the outcome you want or maybe get the ball rolling to get your claim resolved. Just saying the golden ticket treat others how you want to be treated.
1 coin
Tom Maxon
To all those having trouble reaching a at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
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Christian Bierman
Yes, I've had multiple EDD employees hang up on me too! It's incredibly frustrating when you've been waiting for hours just to get disconnected. I've found that sometimes calling early in the morning (like right when they open at 8am) gives you a better chance of reaching someone who's less overwhelmed. Also, I always try to stay calm and polite even when I'm angry - some reps seem more willing to help when you're not yelling at them (though I totally understand the urge to!). Has anyone else noticed certain times of day work better for getting through?
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Nia Davis
•That's really good advice about calling right at 8am! I've been trying random times throughout the day and getting nowhere. The staying calm part is so hard though - by the time you finally get through after hours of trying, you're already frustrated before you even start talking to them. But you're absolutely right that being polite probably helps your case. I'm going to try the early morning strategy tomorrow and see if that works better than my usual afternoon attempts.
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Raul Neal
Yes, this has happened to me multiple times! It's so frustrating because you spend literally hours trying to get through, and then when you finally do, they just hang up without warning. I've had reps hang up when I asked to speak to a supervisor, when I questioned why my claim was taking so long, and once even when I was just trying to verify my identity. It feels like they have zero accountability. I've started taking notes of every call - the time, the rep's name if they give it, and what happened - just in case I need to escalate this somewhere. Has anyone had success filing complaints about this behavior?
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Ella rollingthunder87
•That's a really smart idea to document everything! I wish I had started doing that from the beginning. I've also had reps hang up when asking basic questions about my claim status. One thing I learned recently is that you can actually file complaints through the EDD website under their "Contact EDD" section - there's a specific form for reporting poor customer service. I filed one last month after a particularly rude rep hung up on me, and while I haven't heard back yet, at least there's a paper trail. It's ridiculous that we even have to deal with this when we're already stressed about our benefits.
0 coins