EDD text says 'UI payment issued' but can't check claim status - filed by phone

Even if you filed by phone, you should definitely set up a UI Online account to manage your claim. Go to edd.ca.gov and look for 'Benefit Programs Online' to register. You'll need to create a login and link it to your claim using your SSN and other identifying info. Once you're in UI Online, you'll be able to see your claim status, payment history, and certification requirements. As for the payment, if this is your first one, they'll mail you a Bank of America EDD debit card which usually takes 7-10 business days to arrive. If you'd prefer direct deposit, you can set that up in UI Online once your account is created, but it won't affect this first payment. The text is a good sign though - it means your money is on the way!

they should sent u the debit card automaticly dont worry. i got same text and card came like 4 days later. but ya make the ui online acct so u can do the bi-weekly certifications it makes life easier

You can also call the automated self-service line at 1-866-333-4606. Press 1 for English, then enter your SSN and the last 4 digits of your debit card (if you don't have it yet, I think you might be able to skip that part by pressing #). The system should tell you your payment status and amount. I filed online, but when I got that text, the money was on my card the NEXT DAY. If you need to know RIGHT NOW, calling is your best bet.

I've called that automated line like 50 times this week and it NEVER works for me. Always says 'we're experiencing high call volume' and hangs up on me!!!!! So frustrating. I've been trying to check on my missing payment for 2 weeks!! Has anyone actually gotten through to a REAL PERSON at EDD lately?? I'm desperate at this point.

Just to clarify a few things: 1. That text message is automated and sends when the payment is processed, not when it arrives on your card 2. First payments typically take 1-3 business days to appear on your debit card after the "issued" notification 3. If this is your first payment, your debit card might not have been mailed yet - they usually send it when the first payment is processed 4. Bank of America handles the EDD debit cards, so you can call them at 1-866-692-9374 to check if a card has been mailed to you Setting up UI Online is definitely your best move right now. You'll need your EDD Customer Account Number (it should have been mailed to you in the initial paperwork) to complete registration.

am i the only one who HATES those debit cards??? my last claim they kept sending replacement cards that never came and then when one finally did my money was LOCKED for "security" and i had to call bank of america AND edd to fix it what a nightmare lol

Update us when you're able to access your account! The good news is that once you get your UI Online access set up, you'll have much more control and visibility over your claim. You can see payment history, certification status, and even switch to direct deposit if you prefer that over the debit card. Regarding your immediate concerns about rent - if you're really in a pinch, you can actually withdraw cash from the BofA EDD card at any Bank of America ATM without fees as soon as the money is loaded. The card should come with instructions, but you'll need to activate it first by phone. And just so you know for future reference, certifying through UI Online is much easier than doing it by phone. You can typically certify for weeks starting at midnight on Sunday, and if you do it early, payments usually process within 24-48 hours.

Just want to add - make sure you keep certifying for benefits every two weeks once you get your UI Online account set up. Even a single missed certification can cause payment delays or require you to reopen your claim. Set calendar reminders for yourself! The system usually allows you to certify starting Sunday after the two-week period ends.

Welcome to the EDD maze! I went through the exact same thing when I first filed by phone last year. The stress is real, especially when rent is due. One thing that really helped me was downloading the Bank of America EDD app once I got my card - you can check your balance instantly without calling anyone. Also, if you're really tight on cash, some grocery stores will let you get cashback with the EDD card for small purchases, which can help bridge the gap until you get full access to your funds. Pro tip: when you set up your UI Online account, take screenshots of your payment schedule and certification dates. The system can be glitchy sometimes, and having that info saved on your phone is a lifesaver. You've got this!

Quick tip from someone who's been through this exact situation - if you're really worried about timing for rent, you can also call Bank of America at 1-866-692-9374 and ask if they can expedite your debit card for a small fee (I think it was like $5 when I did it). They can usually get it to you in 1-2 business days instead of the usual week. Also, once you get your UI Online account set up, you'll see that EDD actually shows the exact date your payment was "sent" to your card, which helps with planning. The payment amounts can vary week to week depending on any part-time work you report, so don't be surprised if it's not always the same. Hang in there - the first few weeks are definitely the hardest part of navigating the system!

I went through almost the exact same situation about 6 months ago! Filed by phone after my retail job suddenly closed, got that same confusing text, and had no idea what to do next. Here's what I learned: The "payment issued" text usually means your money will hit the debit card within 24-48 hours if you already have one, but since this sounds like your first payment, they're probably mailing your card now. I was able to track my card shipment by calling Bank of America at the number others mentioned - they could tell me it had been sent and when to expect it. One thing that saved me was setting up UI Online immediately. Even though I filed by phone, I could still create the online account using my SSN and the claim info from my paperwork. Having that online access made everything so much easier for future certifications and checking payment status. Also, don't stress too much about the amount varying - mine fluctuated based on whether I did any gig work that week. The system is confusing at first, but once you get into the rhythm of bi-weekly certifications through UI Online, it becomes much more manageable. You'll get through this!