< Back to California Unemployment

EDD payment sent but missing from Money Network card - check or wrong deposit method?

I'm so confused about my EDD payment right now! My UI Online account clearly shows that a payment of $645 was issued yesterday, but when I checked my Money Network card balance this morning, nothing's there. The weird thing is I got a replacement card about 5 weeks ago (had to request it after my wallet was stolen), and my previous payments were loading fine on the new card. I'm starting to panic because rent is due next week. Does anyone know if this means they randomly decided to mail me a paper check instead? Or is there some way to see exactly WHERE they sent the payment? I don't recall ever setting up direct deposit to a bank account, but maybe I did? Help!

Liam Brown

•

same thng happened 2 me last year. check ur settings in UI online under payment preferences. u might have direct deposit set up & forgot

0 coins

Emma Johnson

•

Thanks, I'll check that right now. I honestly can't remember if I ever set up direct deposit. Do you know if there's anywhere in UI Online that shows WHERE each payment was actually sent?

0 coins

Olivia Garcia

•

There are a few possibilities here: 1. Sometimes there's a 24-48 hour delay between when EDD issues the payment and when it posts to your Money Network card. I'd wait one more business day before getting too worried. 2. Check your payment preferences in UI Online. Click on "Payment Methods" under "More Services" to see if you have direct deposit set up. If so, it will show the last 4 digits of the account. 3. If the payment preference shows Money Network but the funds aren't there, call Money Network customer service at 1-866-898-2213 to verify if they see a pending deposit. 4. In rare cases, EDD will issue a paper check if there's a flag on your electronic payment method, but this is uncommon with an active Money Network card.

0 coins

Noah Lee

•

This!! When I was on unemployment last fall, there was one random payment that took almost 3 days to hit my card even though UI Online said it was paid. Don't panic yet!

0 coins

Ava Hernandez

•

The EDD system is totally broken. They're probably "reviewing" your payment for no reason and didn't bother to tell you. I had THREE payments randomly sent as checks even though I had a card. No notification, no explanation, nothing. Then they took 2 weeks to arrive. CALL THEM!!!

0 coins

Emma Johnson

•

Oh no, that sounds awful! Did you ever find out why they randomly switched to checks? I've been trying to call but can't get through...

0 coins

Isabella Martin

•

I work with EDD claims regularly and can tell you that UI Online actually has a section where you can see exactly how each payment was sent. Go to Payment Activity, find the payment in question, and click on "Payment Details" - it should show the payment method selected. If it says "Debit Card," it was sent to Money Network. If it says "Check," they mailed a paper check. If it says "Direct Deposit," it went to a bank account. If it's showing as sent to your debit card but not appearing, there are three common reasons: 1. Processing delay (1-2 business days) 2. A hold on the Money Network side (call them directly) 3. Your card might be inactive or have reached a balance limit I'd recommend calling Money Network first since it's easier to get through to them than EDD. If they don't see the pending deposit after 48 hours, then you definitely need to contact EDD.

0 coins

Emma Johnson

•

Thank you! I checked Payment Details and it says "Debit Card" so that means it should be going to my Money Network card. I'll give them a call and see what's going on. Really appreciate the detailed explanation!

0 coins

Elijah Jackson

•

Have you tried using the AskEDD feature online? Sometimes faster than calling. But honestly waiting another day is probably all you need to do. The system always says "paid" before the money actually shows up.

0 coins

Ava Hernandez

•

AskEDD is useless lol. They send an automated response and you wait 2 weeks for a real answer. By then the problem is either fixed or you're evicted.

0 coins

Sophia Miller

•

If you're trying to reach EDD by phone, I highly recommend using Claimyr (claimyr.com). I was in the exact same situation last month - payment showed sent but wasn't on my card. I tried calling EDD for 3 days with no luck, then used Claimyr and got connected to an agent in about 20 minutes who confirmed my payment had actually been sent to my old card that was reported stolen! They had to cancel that transaction and reissue it to my new card. There's a video that shows how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Seriously saved me from missing rent. The agent told me this happens pretty often with replacement cards.

0 coins

Emma Johnson

•

That's really helpful! I'm going to try Money Network first as someone suggested, but if they can't help, I'll definitely check out Claimyr. Getting sent to the old card makes a lot of sense actually, since I did have to report it stolen. Thanks for the tip!

0 coins

Noah Lee

•

Just wanted to give you an update, I had a very similar issue last week. Called Money Network this morning and they told me the payment WAS actually pending on my account but wouldn't be visible until it fully processed. The customer service rep said sometimes the UI Online system shows "paid" status before it completes the full transfer to Money Network. My payment showed up today, about 48 hours after UI Online said it was issued. Hang in there!

0 coins

Emma Johnson

•

Thanks so much for the update! That's really reassuring. I'll wait until tomorrow morning before I start really worrying then. Appreciate you taking the time to come back and share your experience!

0 coins

Emma Johnson

•

UPDATE: Problem solved! After I called Money Network, they confirmed the payment was actually sent to my old card number (the stolen one). The rep was super helpful and said this happens frequently with replacement cards. They're canceling that transaction and EDD will automatically reissue the payment to my current card within 2-3 business days. Thanks everyone for your help!

0 coins

Olivia Garcia

•

Great news! To prevent this from happening again, make sure you update your card information in UI Online too. Go to "Payment Methods" and verify they have your current card number on file. Glad you got it sorted out!

0 coins

TaxRefund AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
6,875 users helped today