EDD payment shows 'paid' but money missing - expired Money Network card confusion

The new Money Network cards replaced BofA in 2023. If your Money Network card expired and you haven't updated your payment preference to direct deposit, your payment is likely sitting in limbo. Call Money Network customer service at 1-888-393-5866 to check if they issued a replacement card automatically or if you need to request one. They should be able to tell you if funds are in your account even with an expired card.

OMG this happened 2 me also!! i thought i was set up for direct deposit but turns out EDD randomly switched me back to the card payment!! so frustrating they dont even tell u when they change stuff!!! check ur payment preferences in ur UI acct

There are a few things to check here: 1. Log into UI Online and go to Profile > Payment Preference to verify your current method 2. If it shows direct deposit, check that your bank info is correct 3. If it shows debit card, contact Money Network as they automatically issue replacement cards 30-45 days before expiration 4. Be aware that changing payment methods can take 1-2 payment cycles to take effect If you switched from card to direct deposit earlier this year but later reopened your claim, the system sometimes defaults back to the card method. This happens quite often.

my cousin works at edd and says this happens all the time. the payment preference resets whenever you reopen a claim or update certain account settings. its a glitch they know about but havent fixed

Have you tried using Claimyr to get through to an EDD rep? I was having a similar issue with my payments going to an expired card, and after wasting days trying to reach someone, I used claimyr.com and got connected to an agent in under 20 minutes. The rep was able to update my payment preference immediately and release my funds to direct deposit instead of waiting for a new card. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. Worth it when you're dealing with missing money!

when i reopened my claim last month i had almost the exact issue!! but mine was cuz my address changed since the last time i was on unemployment. try checking ur contact info in UI Online to see if they have your current address. if not, update it then call money network to see if they already sent a card that went to the wrong place

The EDD's system is COMPLETELY BROKEN when it comes to payment preferences!!! I've been fighting with them for weeks because they keep sending payments to my expired card instead of direct deposit. Called 49 TIMES before getting through. The so-called "customer service" rep blamed ME for not updating preferences even though I DID IT THREE TIMES!!! Don't expect them to help - you'll have to harass them daily to fix their mistakes!

Follow-up question: Did you receive a notification letter when you reopened your claim? It should have mentioned your payment preference setting. When you reopen, the system sometimes uses your last payment method from your previous claim period rather than any updates made since then. This is why many people get surprised by payments going to cards they thought were no longer active.

Glad you were able to resolve this! For future reference (and for others reading this thread): 1. Always check payment preferences immediately after reopening a claim 2. Update your address with both EDD AND Money Network separately 3. If your card expires, Money Network typically sends a replacement 30-45 days before expiration 4. You can request expedited shipping of a replacement card for a fee 5. Even with an expired card, the money in your account is still accessible once you get a valid card Most importantly, any time you have a gap in your claim and then return to UI, double-check all your settings as if you're starting fresh.

Just wanted to add my experience - I had this exact same issue last year! My Money Network card expired in December 2023 and I didn't realize it until my January payment went missing. Turns out they automatically sent a replacement card to my address on file, but I had moved and forgot to update it with Money Network (even though I updated it with EDD). The key thing I learned is that EDD and Money Network have separate address systems - you have to update both! Also, if you're waiting for a replacement card, you can actually transfer funds from your Money Network account to your bank account through their website or app once you get access again. Just thought this might help someone else avoid the stress I went through!