EDD payment shows 'paid' but money missing - Money Network card confusion

The exact same thing just happened to me last month!!! EDD is SO confusing with how they handle payments. When I called (took me like 3 days to get through), they told me my payment went to my MONEY NETWORK card and NOT my bank account even though I SWEAR I set up direct deposit. Apparently they default to the card unless you specifically set up direct deposit each time you open a new claim. Did you request a new Money Network card after your old BofA one expired?

This is a common issue with reopened claims. Here's what's likely happening: Even though the BofA cards are no longer used for new claims (they switched to Money Network in July 2023), the EDD system sometimes doesn't properly update your payment preference when you reopen a claim. First, check your UI Online account and click on "View Payment Activity" - it should show payment method. If it says "Debit Card" but doesn't specify which one, your money was probably sent to a Money Network card. You have two options: 1. Request a replacement Money Network card by calling 1-888-393-5866 2. Set up direct deposit for future payments by updating your preferences in UI Online For your current payment, you'll likely need to get the card replacement unless you already have active direct deposit set up.

this happens all the time, edd never tells u when they switch things around. i had same issue in january, money went to money network but i never got any card in mail. u gotta call them direct at that 888 number

EDD is absolutely USELESS at communicating these changes! When they switched from BofA to Money Network, they were supposed to notify everyone, but half the people I know never got any notification. I went through this nightmare last year - the system showed I was paid but NO MONEY anywhere for weeks! Turns out they mailed my Money Network card to an old address even though I'd updated my info in the system. The whole thing is a complete disaster and they don't care how much stress they cause people who are already struggling financially. I'd call them ASAP but good luck getting through... took me 47 calls in one day before I got a human being.

I've been helping people navigate this exact issue for months now. Here's what you need to know: 1. Money Network replaced Bank of America for EDD debit cards in 2023 2. When you reopen a claim, your payment preference doesn't automatically carry forward 3. If you don't actively select direct deposit when reopening, it defaults to the debit card option 4. You can check your payment method in UI Online under Account Information For your immediate issue: call Money Network at 1-888-393-5866. They can verify if a card was issued to you, confirm the mailing address, and expedite a replacement (usually 5-7 business days, but you can pay extra for faster delivery). For future payments: Log into UI Online, go to Profile, then Payment Preference, and select Direct Deposit if that's what you prefer.

Update: I finally got through to Money Network after being on hold for 45 minutes. They confirmed my payment was sent to their card, which apparently was mailed to me in February when I had that brief period on unemployment. They're sending a replacement card, but it'll take 7-10 business days to arrive! I asked if there was any way to get the money sooner, and they said I could pay $15 for expedited shipping (3 business days), which I did because I need that money for rent. Thanks everyone for helping me figure this out!

I had a similar issue with my payments going to a card I didn't have. I spent FOUR DAYS trying to get through to EDD with no luck - constant busy signals or getting disconnected after waiting on hold. I finally tried this service called Claimyr that got me through to an EDD rep in about 30 minutes. It costs money but was worth it for me since I needed to resolve my payment issue urgently. They have a video demo at https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km if you're interested. Their website is claimyr.com - might be worth considering if you need to talk to EDD again about getting direct deposit set up for future payments.

anybody else think its weird they just switch payment systems and dont tell nobody? my cousin had his payments going to a card for 3 months and didnt even know it lol

One more tip about Money Network cards that might help others: once you receive your card, download their mobile app and set up account alerts. You'll get notifications whenever a payment is deposited. You can also set up transfers to your bank account through the app, which is much easier than trying to withdraw cash from ATMs (which often have fees unless you use specific in-network ATMs).