EDD switched to Money Network but my payment is missing - not in BofA or new card

The payment system has officially switched from Bank of America to Money Network as of January 2025. If you haven't received your Money Network card yet, you should call EDD right away. Any new payments approved after the transition date will ONLY go to the new Money Network account, not BofA. Your payment is likely waiting in the new system, but you need the physical card to access it. They should have mailed it to you automatically a few weeks before the transition.

same thing happened 2 me last month... try checking ur UI Online account and see if it shows 'paid' status. mine said paid but took like 10 days to get the stupid new card

I HATE this new system!!! BofA wasn't great but at least it worked! Now EDD switches to Money Network without properly informing people and everyone's payments are delayed. I had to wait THREE WEEKS for my card to arrive and meanwhile my bills were piling up. This is typical government incompetence screwing over people who are already struggling.

You need to call EDD immediately to request your Money Network card if you haven't received it yet. Any payments approved after the transition date are being deposited into the new system, not BofA. The good news is that if your UI Online account shows 'paid' status, your money is already in the Money Network system waiting for you. When you call, request expedited shipping for your card. They can usually get it to you within 3-5 business days once you speak with a representative. Make sure you verify your current mailing address too - lots of cards are getting sent to old addresses.

Try using Claimyr to get through to EDD. I spent days trying to get someone on the phone about my missing Money Network card, then found this service. They got me connected to a rep in about 20 minutes. Check out their website at claimyr.com - they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. Totally worth it when you need to actually speak to someone at EDD.

just wanted to add that you can also set up direct deposit with the new Money Network system and avoid the card entirely. I hated dealing with the EDD cards and finally switched to direct deposit last month. It was surprisingly easy to set up through UI Online once I received my Money Network account info. The funds go straight to my regular checking account now.

my roomate didnt get nothin in the mail about the new card either and his payment was stuck for like 2 weeks... he finally called and they said they mailed it to his old address from like 2 years ago?? make sure u check what address they have on file!!

Update: I used the Claimyr service mentioned above and finally got through to EDD! The representative confirmed my payment is in the Money Network system, but my card was sent to my old address despite updating it in UI Online. They're expediting a new card to my current address that should arrive in 3-5 business days. The rep also told me that in the future, I can set up direct deposit through the Money Network portal once I have access, which will avoid all these card issues. Just wanted to share in case anyone else is having similar problems during this transition!